Compare Help Scout vs. CustomerICareToday’s firms look for the top Help Desk Software product to remain competitive. On this page we help you with choosing the right service, by allowing you to examine Help Scout and CustomerICare down to the very details of their individual functions. You can also check our overall scoring values, which rate the software all round quality and performance. Help Scout got a 9.0 score, while CustomerICare has a score of 7.0. Likewise, it is possible to compare their general user satisfaction rating: 98% (Help Scout) against 85% (CustomerICare). Keep in mind to opt for the solution that best matches your most urgent priorities, not the software with the most robust features. We did our best to prepare reviews of all popular Help Desk Software products that you can find out there, but among all the ones we reviewed these three deserved our special attention: Freshdesk, Samanage, Zendesk.
|Monthly payment||Monthly payment | Quote-based|
Help Scout provides a shared inbox for you and your team, enabling collaboration for support whenever an email or a support requests comes in.
Guide your web visitors and nurture them to become leads and make more conversions.
|Types of Clients|
Types of Clients
|Small Business | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
|List of Features|
List of Features
|Learn more about Help Scout pricing||Learn more about CustomerICare pricing|
Help Scout supports integrations with the following business systems and applications:
| 500 Harrison Ave., Floor 3R |
Boston, MA 02118
| ul. Hauke-Bosaka 17/1|
50-447 Wrocław, Poland
|Types of Support|
Types of Support
|Trello, GrubHub, Basecamp, Treehouse||Uniqa, Skandia, Nexterio, Riflessi, Digi Screens|
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Standard – $20/user per month or $15/user per month (billed annually)
Plus – $35/user per month or $27/user per month (billed annually)
If you want to know about CustomerICare costs here are the details:
Freemium ($0, up to 1 operator)
Regular Care ($22, 1 operator/month)
Prestige Care ($32, per seat/month)
Enterprise (by quote)
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All the data, information and experiences that we offered in this comparison were taken from official vendor websites, marketing resources available online, real-life experience from real clients as well as our individual direct use of every service by a professional reviewer. We do our best to extensively examine each product, so we not only test it on our own, but we also match our results with views of other members from the B2B community.