Compare Help Scout vs. CustomerICare

Today’s firms look for the top Help Desk Software product to remain competitive. On this page we help you with choosing the right service, by allowing you to examine Help Scout and CustomerICare down to the very details of their individual functions. You can also check our overall scoring values, which rate the software all round quality and performance. Help Scout got a 9.0 score, while CustomerICare has a score of 7.0. Likewise, it is possible to compare their general user satisfaction rating: 98% (Help Scout) against 85% (CustomerICare). Keep in mind to opt for the solution that best matches your most urgent priorities, not the software with the most robust features. People who are pressed for time or would like to get a Help Desk Software recommendation from our experts might want to try out these top choices for the current year: Zendesk, Freshdesk, Samanage.
Compare

Help Scout

VS

CustomerICare

VS

Help Scout screenshot CustomerICare screenshot
Pricing Page

Our Score

Our Score

8.9 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

98% ?

Client Satisfaction

85% ?

Pricing

Pricing

$15

$22

Price Scheme

Price Scheme

Monthly payment Monthly payment | Quote-based
Complete Review

Complete Review

General Description

General Description

Help Scout provides a shared inbox for you and your team, enabling collaboration for support whenever an email or a support requests comes in.
Guide your web visitors and nurture them to become leads and make more conversions.
Quick Links
Types of Clients

Types of Clients

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
List of Features

List of Features

Help Scout FEATURES

  • Help Desk
  • Reports
  • Docs Knowledge Base
  • Email Integration
  • Security and Reliability

CustomerICare FEATURES

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager
Pricing Page

Pricing Page

Learn more about Help Scout pricing Learn more about CustomerICare pricing
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
Available Languages

Available Languages

English English
Contact Email

Contact Email

sales@customericare.com
Supported Integrations

Supported Integrations

Help Scout supports integrations with the following business systems and applications:

  • PipelineDeals
  • Pipedrive
  • OnePage CRM
  • Olark Live Chat
  • NiceReply.com
  • Campaign Monitor
  • MixPanel
  • MailChimp
  • Magento
  • Userlike Live Chat
  • KISSmetrics
  • Kato
  • Infusionsoft
  • HipChat
  • Highrise CRM
  • FreshBooks
  • ClickDesk
  • Capsule CRM
  • Constant Contact
  • BigCommerce
  • Campfire
  • Bronto
  • Shopify
  • Snapengage
  • Slack
  • Zapier
  • Talkdesk
  • Customer Thermometer
  • Bitium
  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
Company's Address

Company's Address

500 Harrison Ave., Floor 3R
Boston, MA 02118
USA
ul. Hauke-Bosaka 17/1
50-447 Wrocław, Poland
Types of Support

Types of Support

Ticket
Phone Live Support
Prominent Customers

Prominent Customers

Trello, GrubHub, Basecamp, Treehouse Uniqa, Skandia, Nexterio, Riflessi, Digi Screens
Pricing Info

Pricing Info

Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.

Basic – $12/user per month or $8/user per month (billed annually)

  • Up to 10 Users
  • Unlimited messages & storage
  • 1 Mailbox
  • 1 Docs knowledge base
  • Reports (30 days of history)
  • Saved Replies
  • Beacon
  • Following
  • @mentions
  • Outstanding 24×6 Support
  • No Help Scout branding
  • iOS & Android App
  • Two-factor authentication

Standard – $20/user per month or $15/user per month (billed annually)

  • Unlimited Users
  • Unlimited messages & storage
  • 5 Mailboxes
  • 1 Docs knowledge base
  • All Basic features, plus:
  • Workflows
  • Satisfaction Ratings
  • Office Hours
  • 50+ integrations
  • API Access

Plus – $35/user per month or $27/user per month (billed annually)

  • Unlimited Users
  • Unlimited messages & storage
  • Unlimited Mailboxes
  • 3 Docs knowledge base
  • All Standard features, plus:
  • Salesforce Integration
  • Jira Integration
  • HubSpot Integration
  • SAML Single Sign-on
  • Teams
  • Custom fields
  • HIPAA Compliance
  • IP Restrictions

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests
Phone No.

Phone No.

8943048148
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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All the data, information and experiences that we offered in this comparison were taken from official vendor websites, marketing resources available online, real-life experience from real clients as well as our individual direct use of every service by a professional reviewer. We do our best to extensively examine each product, so we not only test it on our own, but we also match our results with views of other members from the B2B community.