Compare Help Scout vs. ClickDeskFinding the most effective Help Desk Software product is all about cross-checking different solutions and determining the top software for your specific needs. Our proprietary system provides you with an instant look at the general rating of Help Scout and ClickDesk. For total quality and performance, Help Scout scored 9.1, while ClickDesk scored 8.6. On the other hand, for user satisfaction, Help Scout earned 98%, while ClickDesk earned 100%. Below you can also verify their functionalities, terms, plans, etc. to determine what program will be more suitable for your situation. One critical aspect to assess is whether the app lets you to toggle on/off limitations on different types of users to secure any sensitive corporate data. We realize that not all companies have the time to scrutinize a wide range of different products, so we came up with a list of recommendations that you may find useful. Our top choices for the Communications Software category are: Slack, 8×8 VoIP Phone Service, RingCentral.
|Free | Monthly payment||Monthly payment | Annual Subscription|
Help Scout provides a shared inbox for you and your team, enabling collaboration for support whenever an email or a support requests comes in.
Live chat and help desk software used by thousands of businesses every day to improve customer support and sales.
| 500 Harrison Ave., Floor 3R |
Boston, MA 02118
| MS 35, 440 N Wolfe Road, Sunnyvale,|
CA 94085, USA
|Trello, GrubHub, Basecamp, Treehouse||Agile CRM, Quorum, NetStock|
|Small Business | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
|Learn more about Help Scout pricing||Learn more about ClickDesk pricing|
Help Scout supports integrations with the following business systems and applications:
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. Give the details a look, and select your plan:
Standard – $20/month
Plus – $40/month
Pricing is available per agent per month.
1 year (15% off):
2 years (33% off):
1 Year (15% off):
2 Years (33% off):
|USA, UK, Canada, International||USA, UK, Ireland, Canada, South Africa, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East|
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Both Help Scout and ClickDesk were evaluated by a panel of independent B2B experts who carried out a detailed study of all crucial aspects of every service. Their ultimate score was prepared with unique SmartScore algorithm that provides a separate partial score to each factor including: main functionalities, customer support, mobile support, security, client satisfaction as well as reviews in other media. Here at FinancesOnline we are aware that useful features are not the only factor important to a business so we do our best to pay attention to all sides of a product prior to calculating its final rating.