Compare Help Scout vs. ClickDesk

Finding the most effective Help Desk Software product is all about cross-checking different solutions and determining the top software for your specific needs. Our proprietary system provides you with an instant look at the general rating of Help Scout and ClickDesk. For total quality and performance, Help Scout scored 9.1, while ClickDesk scored 8.6. On the other hand, for user satisfaction, Help Scout earned 98%, while ClickDesk earned 100%. Below you can also verify their functionalities, terms, plans, etc. to determine what program will be more suitable for your situation. One critical aspect to assess is whether the app lets you to toggle on/off limitations on different types of users to secure any sensitive corporate data. In case you you want to quickly find the optimal Help Desk Software according to our review team we suggest you examine the following solutions: LiveAgent, Freshdesk, Samanage.
Software

Help Scout

VS

ClickDesk

VS

Help Scout screenshot ClickDesk screenshot
Pricing Details

Total Score

Our Score

9.0 ?

Our Score

8.6 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

98% ?

Client Satisfaction

100% ?

Pricing

Pricing

$15

$13.99

Pricing Model

Pricing Model

Free | Monthly payment Monthly payment | Annual Subscription
Complete Review

Complete Review

General Description

General Description

Help Scout provides a shared inbox for you and your team, enabling collaboration for support whenever an email or a support requests comes in.
Live chat and help desk software used by thousands of businesses every day to improve customer support and sales.
Easy Links
Company's Address

Company's Address

500 Harrison Ave., Floor 3R
Boston, MA 02118
USA
MS 35, 440 N Wolfe Road, Sunnyvale,
CA 94085, USA
Prominent Clients

Prominent Clients

Trello, GrubHub, Basecamp, Treehouse Agile CRM, Quorum, NetStock
Customer Types

Customer Types

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Contact Email

Contact Email

support@clickdesk.com
Contact Phone

Contact Phone

1.855.452.3375
Pricing Details

Pricing Details

Learn more about Help Scout pricing Learn more about ClickDesk pricing
Available Features

Available Features

Help Scout FEATURES

  • Help Desk
  • Reports
  • Docs Knowledge Base
  • Email Integration
  • Security and Reliability

ClickDesk FEATURES

  • Live chat features
  • Guaranteed 99.95% uptime
  • Helpdesk software
  • Intuitive web chat panel
  • Easily manage simultaneous conversations and tickets
  • Easy setup
  • Beautiful and customizable
  • Take chats on IM
  • For people on the go
  • ClickDesk video chat
  • Integrated helpdesk ticket management
  • Multiple departments
  • Unique subdomain
  • Ticket automation
  • Integrate Facebook and Twitter automatically
  • Chat reports and performance graphs
  • Live-chat reports
  • Chat history and transcripts
  • Graphs and filters
  • Agent performance
  • Real time visitor engagement
  • Drive customer happiness
  • Increase conversions
  • Social toolbar
Support Types

Support Types

Ticket
Phone Live Support
Ticket Training
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Android
iPhone/iPad
Mac
Supported Integrations

Supported Integrations

Help Scout supports integrations with the following business systems and applications:

  • PipelineDeals
  • Pipedrive
  • OnePage CRM
  • Olark Live Chat
  • NiceReply.com
  • Campaign Monitor
  • MixPanel
  • MailChimp
  • Magento
  • Userlike Live Chat
  • KISSmetrics
  • Kato
  • Infusionsoft
  • HipChat
  • Highrise CRM
  • FreshBooks
  • ClickDesk
  • Capsule CRM
  • Constant Contact
  • BigCommerce
  • Campfire
  • Bronto
  • Shopify
  • Snapengage
  • Slack
  • Zapier
  • Talkdesk
  • Customer Thermometer
  • Bitium
  • WordPress
  • Joomla
  • Shopify
  • PrestaShop
  • CS Cart
  • Bigcommerce
  • OpenCart
  • osCommerce
  • Magento
  • Google Apps
  • Wix
  • UnbounceNew
  • Tumblr
  • Weebly
  • MODX
  • Webs
  • Capsule CRM
  • Zendesk
  • Zoho CRM
  • Facebook
  • Twitter
  • Agile CRM
  • Salesforce
  • Sugar
  • Freshbooks
  • InfusionSoft
Cost Details

Cost Details

Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. Give the details a look, and select your plan:

Free

  • Shared inbox

Standard – $20/month

  • Reporting, automation, and integrations

Plus – $40/month

  • Advanced reporting and features for large teams

Pricing is available per agent per month.

Monthly:

  • Lite – $19.99
  • Pro – $29.99
  • Enterprise – $79.99

1 year (15% off):

  • Lite – $16.99
  • Pro – $21.99
  • Enterprise – $67.99

2 years (33% off):

  • Lite – $13.99
  • Pro – $16.99
  • Enterprise – $53.99

Team plans

Monthly:

  • Professional – $64.99
  • Growing Business – $124.99
  • Enterprise – $349.99

1 Year (15% off):

  • Professional – $55.99
  • Growing Business – $106.99
  • Enterprise – $297.99

2 Years (33% off):

  • Professional – $43.99
  • Growing Business – $83.99
  • Enterprise – $233.99
Languages Supported

Languages Supported

USA, UK, Canada, International USA, UK, Ireland, Canada, South Africa, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Both Help Scout and ClickDesk were evaluated by a panel of independent B2B experts who carried out a detailed study of all crucial aspects of every service. Their ultimate score was prepared with unique SmartScore algorithm that provides a separate partial score to each factor including: main functionalities, customer support, mobile support, security, client satisfaction as well as reviews in other media. Here at FinancesOnline we are aware that useful features are not the only factor important to a business so we do our best to pay attention to all sides of a product prior to calculating its final rating.