Compare Help Scout vs. ClickDesk

Today’s firms seek the top Help Desk Software product to continue to be competitive. On this page we help you with choosing the right service, by allowing you to assess Help Scout and ClickDesk down to the very details of their individual functions. You may as well examine our total scoring values, which rate the software general quality and performance. Help Scout got a 9.0 score, while ClickDesk has a score of 8.6. Likewise, you may compare their general user satisfaction rating: 98% (Help Scout) against 100% (ClickDesk). Keep in mind to choose the solution that best addresses your most crucial needs, not the application with the higher number of features. Those of you who don't have much time or want a Help Desk Software suggestion from our experts may want to investigate these top choices for the current year: Freshdesk, Zendesk, Samanage.
Compare

Help Scout

VS

ClickDesk

VS

Help Scout screenshot ClickDesk screenshot
Pricing Page

Our Score

Our Score

8.9 ?

Our Score

8.6 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

98% ?

Client Satisfaction

100% ?

Cost

Cost

$15

$13.99

Pricing Model

Pricing Model

Monthly payment Monthly payment | Annual Subscription
Complete Review

Complete Review

General Description

General Description

Help Scout provides a shared inbox for you and your team, enabling collaboration for support whenever an email or a support requests comes in.
Live chat and help desk software used by thousands of businesses every day to improve customer support and sales.
Easy Links
Features

Features

Help Scout FEATURES

  • Help Desk
  • Reports
  • Docs Knowledge Base
  • Email Integration
  • Security and Reliability

ClickDesk FEATURES

  • Live chat features
  • Guaranteed 99.95% uptime
  • Helpdesk software
  • Intuitive web chat panel
  • Easily manage simultaneous conversations and tickets
  • Easy setup
  • Beautiful and customizable
  • Take chats on IM
  • For people on the go
  • ClickDesk video chat
  • Integrated helpdesk ticket management
  • Multiple departments
  • Unique subdomain
  • Ticket automation
  • Integrate Facebook and Twitter automatically
  • Chat reports and performance graphs
  • Live-chat reports
  • Chat history and transcripts
  • Graphs and filters
  • Agent performance
  • Real time visitor engagement
  • Drive customer happiness
  • Increase conversions
  • Social toolbar
Pricing Page

Pricing Page

Learn more about Help Scout pricing Learn more about ClickDesk pricing
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Android
iPhone/iPad
Mac
Popular Customers

Popular Customers

Trello, GrubHub, Basecamp, Treehouse Agile CRM, Quorum, NetStock
Pricing Info

Pricing Info

Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.

Basic – $12/user per month or $8/user per month (billed annually)

  • Up to 10 Users
  • Unlimited messages & storage
  • 1 Mailbox
  • 1 Docs knowledge base
  • Reports (30 days of history)
  • Saved Replies
  • Beacon
  • Following
  • @mentions
  • Outstanding 24×6 Support
  • No Help Scout branding
  • iOS & Android App
  • Two-factor authentication

Standard – $20/user per month or $15/user per month (billed annually)

  • Unlimited Users
  • Unlimited messages & storage
  • 5 Mailboxes
  • 1 Docs knowledge base
  • All Basic features, plus:
  • Workflows
  • Satisfaction Ratings
  • Office Hours
  • 50+ integrations
  • API Access

Plus – $35/user per month or $27/user per month (billed annually)

  • Unlimited Users
  • Unlimited messages & storage
  • Unlimited Mailboxes
  • 3 Docs knowledge base
  • All Standard features, plus:
  • Salesforce Integration
  • Jira Integration
  • HubSpot Integration
  • SAML Single Sign-on
  • Teams
  • Custom fields
  • HIPAA Compliance
  • IP Restrictions

Pricing is available per agent per month.

Monthly:

  • Lite – $19.99
  • Pro – $29.99
  • Enterprise – $79.99

1 year (15% off):

  • Lite – $16.99
  • Pro – $21.99
  • Enterprise – $67.99

2 years (33% off):

  • Lite – $13.99
  • Pro – $16.99
  • Enterprise – $53.99

Team plans

Monthly:

  • Professional – $64.99
  • Growing Business – $124.99
  • Enterprise – $349.99

1 Year (15% off):

  • Professional – $55.99
  • Growing Business – $106.99
  • Enterprise – $297.99

2 Years (33% off):

  • Professional – $43.99
  • Growing Business – $83.99
  • Enterprise – $233.99
Contact Address

Contact Address

500 Harrison Ave., Floor 3R
Boston, MA 02118
USA
MS 35, 440 N Wolfe Road, Sunnyvale,
CA 94085, USA
Available Support

Available Support

Ticket
Phone Live Support
Ticket Training
Phone Number

Phone Number

1.855.452.3375
Available Integrations

Available Integrations

Help Scout supports integrations with the following business systems and applications:

  • PipelineDeals
  • Pipedrive
  • OnePage CRM
  • Olark Live Chat
  • NiceReply.com
  • Campaign Monitor
  • MixPanel
  • MailChimp
  • Magento
  • Userlike Live Chat
  • KISSmetrics
  • Kato
  • Infusionsoft
  • HipChat
  • Highrise CRM
  • FreshBooks
  • ClickDesk
  • Capsule CRM
  • Constant Contact
  • BigCommerce
  • Campfire
  • Bronto
  • Shopify
  • Snapengage
  • Slack
  • Zapier
  • Talkdesk
  • Customer Thermometer
  • Bitium
  • WordPress
  • Joomla
  • Shopify
  • PrestaShop
  • CS Cart
  • Bigcommerce
  • OpenCart
  • osCommerce
  • Magento
  • Google Apps
  • Wix
  • UnbounceNew
  • Tumblr
  • Weebly
  • MODX
  • Webs
  • Capsule CRM
  • Zendesk
  • Zoho CRM
  • Facebook
  • Twitter
  • Agile CRM
  • Salesforce
  • Sugar
  • Freshbooks
  • InfusionSoft
Vendor Email

Vendor Email

support@clickdesk.com
Languages

Languages

English English, Ireland, South Africa, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East
Client Types

Client Types

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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No Help Desk Software will be perfect enough to cater to all the needs of a specific team. Even though main functionalities of Help Scout and ClickDesk are obviously a priority you should also carefully analyze the integrations offered by each app. In many cases your team will already be using some other B2B software in your company and it’s much more beneficial to choose solutions that integrate well with each other. With that approach you will be able to guarantee an effortless transfer of data between your teams and apps, which can significantly reduce time wasted on migrating between one product and the next.