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Compare Help Desk Migration vs LiveAgent

What is better Help Desk Migration or LiveAgent? If you’re getting a difficult time choosing the right Help Desk Software product for your situation, we suggest that you compare the available software and find out which service offers more benefits. In particular, here you can compare Help Desk Migration (overall score: 8.0; user rating: 97%) vs. LiveAgent (overall score: 9.5; user rating: 99%) for their overall performance.

It's also possible to see which one provides more tools that you need or which has better pricing plans for your current budget constraints. Working with a clear table to compare their features will significantly increase the odds of obtaining the appropriate product for your company. Look closely at other aspects of the software for example ease-of-use, adaptability, scalability, and pricing options.

In the event you have to quickly identify the top Help Desk Software according to our experts we advise you examine the following products: Freshdesk, Salesforce Service Cloud, Salesforce Essentials.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Fully Automated Migration
  • Custom Migration
  • Risk-Free Preview

Pricing Info

Help Desk Migration offers its services on a quote-based pricing model. The price for the migration depends on the number of records the company has in its source database. The easiest way to get a quote and see if the software meets your expectations is to set up a free demo migration. Alternatively, you can get the approximate cost for your migration using the pricing estimator on the company’s website.

 

Help Desk Migration also offers migration packages. The migration package is beneficial to those who have specific requirements for their data migration, want to migrate from an unsupported platform or need assistance throughout the whole migration process. To request a custom migration, please contact the Help Desk Migration team.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

With Help Desk Migration companies can migrate from and to the following platforms:

  • Gmail
  • CSV
  • Desk.com
  • Zendesk
  • Freshdesk
  • Freshservice
  • Kayako and Kayako Classic
  • Help Scout
  • Jira Service Desk
  • Intercom
  • Zoho Desk
  • + 20 other help desk platforms.

To see if the platform you want to migrate from/to is supported, visit the Help Desk Migration website.

 

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Help Desk Migration lets you migrate easily between your old and new Help Desk platforms with help of robust wizard and personal touch.

Company Email

contact@help-desk-migration.com

Contact No.

Company's Address

SmartScore™

OUR SCORE 9.5

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $9

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Ticket Management

  • Universal inbox
  • Ticketing
  • Hybrid ticket stream
  • Automated ticket distribution
  • Rules
  • Time Rules
  • Responsibility
  • Departments
  • Tags
  • Service-Level-Agreement (SLA)
  • Business hours
  • Contact groups
  • Contacts
  • Agents
  • Companies
  • Contact fields
  • Ticket fields
  • SPAM filters
  • Pause
  • Filters
  • Notes
  • Ticket/Customer insights (CRM)
  • Canned messages (Macros)
  • Predefined answers
  • Attachments
  • Email notifications
  • Agent collision detection
  • Agent ranking
  • Contact forms
  • Contact form gallery

Live Chat

  • Real-time chat
  • Proactive chat invitations
  • Chat button gallery
  • Chat invitation gallery
  • Chats overview
  • Chat history
  • Online visitors
  • Chat distribution
  • Real-time typing view

Social

  • Twitter
  • Facebook

Reporting

  • Analytics overview
  • Performance report
  • Agent ranking overview
  • Department report
  • Tag reports
  • SLA Compliance report
  • SLA Log report
  • Agent availability
  • Agent report
  • Channel report

Support Portal

  • Customer portal
  • Knowledgebase
  • Forum
  • Feedback & Suggestions

Gamification

  • Gamification
  • Rewards & Badges
  • Levels
  • Benchmarks and Leaderboards

Multilingual

  • 39 translations available
  • Language adaptable widgets

Pricing Info

The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.

All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.

The following paid plans are available:

Ticket Plan: $9 per agent

  • Custom domain parking
  • E-mail support – Ticketing
  • Contact forms
  • Forum & Knowledge base
  • iPhone/Android app

Ticket + Chat – $29 per agent/month 

  • Includes all features of the Ticket plan
  • Live Chat
  • Real-time visitors monitoring
  • Chat invitations
  • Feedback management

All-Inclusive – $39 per agent/month

  • Includes all features of previous plans
  • Cloud Call Center
  • Facebook & Twitter integration
  • Call center support
  • Gamification

LiveAgent Enterprise for companies with large customer support needs available via quote request. On top of features, Enterprise includes VIP support and assistance and branding-free features.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

SolidTrust Pay, X-Cart, Random Solutions, E.ON

Integrations

LiveAgent supports integrations with the following business systems and applications:

  • AWeber
  • GetResponse
  • MailChimp
  • 2Checkout
  • Braintree
  • MagentoGo
  • Opencart
  • PrestaShop
  • 3dcart
  • Shopify
  • CS-Cart
  • Bigcommerce
  • Actinic
  • Fortune 3
  • Volusion
  • CoreCommerce
  • X-Cart
  • Adobe Business Catalyst
  • Wordpress
  • Joomla
  • Drupal
  • Weebly
  • Wix
  • GoDaddy
  • SquareSpace
  • Web.com
  • Express Engine
  • Highrise
  • Nicereply
  • Facebook
  • Twitter

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

LiveAgent is the winner of our 2018 Supreme Software Award. It is a complete customer and live support platform with chat for websites and all help desk features.

Company Email

support@ladesk.com

Contact No.

Company's Address

616 Corporate Way, Suite 2-3278
Valley Cottage, NY 10989

No Help Desk Software will be able to solve all the requirements of a business. Though key features of Help Desk Migration and LiveAgent should matter you should also carefully explore the integrations supported by every software. Quote frequently you will already be using some other B2B software in your company and it’s always wiser to select apps that integrate well with each other. With that approach you will be able to be certain of a smooth transfer of information between your teams and services, which can significantly reduce time spent on migrating between one solution and the other.

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