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Compare HaystackCRM vs JitBit HelpDesk

What is better HaystackCRM or JitBit HelpDesk? You can use our scoring system to give you a general idea which CRM Software product is will work better for your company. For overall product quality, HaystackCRM received 8.0 points, while JitBit HelpDesk received 8.5 points.

Meanwhile, for user satisfaction, HaystackCRM scored N/A%, while JitBit HelpDesk scored 100%. Information regarding their characteristics, tools, supported platforms, customer service, and more are given below to give you a more accurate comparison. Keep in mind to choose only the tools your business requires to avoid wasting cash for functions that you won’t be using.

Our team put a lot of effort to review all popular CRM Software solutions offered out there, but among them these three deserved our special attention: HubSpot CRM, Salesforce CRM, Freshsales.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $29

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Contact Management
  • Schedule Management
  • Intuitive Dashboard
  • Leads and Opportunities Management
  • Event Management
  • Team Management
  • Quotes and Proposals
  • Products and Service Catalog
  • GPS (Who’s Near Me?”
  • Email Integration

Pricing Info

Haystack CRM offers the following plans, contact the vendor for more product information and enterprise pricing details.

Free

  • 1 user account
  • Up to 2500 records (contact, company, event, opportunity or item)
  • Apps for iOS, Android, and web access

Full Access – $29/user/month

  • Accounts for every member of your team
  • Unlimited records
  • Ability to share information with your team
  • Priority support
  • Apps for iOS, Android, and web access

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

HaystackCRM integrates with the following business systems and applications:

  • Evernote
  • Google Drive
  • Gmail
  • Calendar Apps
  • Google Maps
  • Apple Maps

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

HaystackCRM is the premier CRM solution for small to medium businesses. You’re on the go, and now you can fully operate all features of your CRM on any mobile device.

Company Email

support@HaystackCRM.com

Contact No.

Company's Address

HaystackCRM HQ
407 Parkway #F
Greensboro, NC 27401
USA

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $29/month

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Mobile Help Desk
  • Two-Way Email Integration
  • POP3/IMAP/SMTP
  • Ticketing Management
  • Secure Web-Based Interface
  • Customer Support Request Tagging
  • File Attachment Support
  • Asset Management
  • Canned Responses
  • Knowledge Base
  • Help Desk Automation
  • Team Mailbox
  • Reporting Options
  • SSL Encryption
  • Real-Time Updates
  • Multilingual Support

Pricing Info

JitBit offers different pricing plans depending on your deployment preferences. These are all inclusive of 24/7 support, instant delivery, and free upgrades.  

On-Premise HelpDesk Ticketing System Pricing:

Small – $1699

  • Supports Up to 10 Agents
  • Free Upgrades Within 1 Year
  • Perpetual License

Company – $3499

  • Supports Up to 20 Agents
  • Free Upgrades Within 1 Year
  • Perpetual License
  • Native iOS and Android Applications
  • API, SAML

Enterprise – $4999

  • Supports an Unlimited Number of Agents
  • Free Upgrades Within 1 Year
  • Perpetual License
  • Native iOS and Android Applications
  • API, SAML
  • Source Codes
  • GIT-Access to Latest Code Updates
  • Expedited Support

SaaS Help Desk Pricing

Freelancer – $29/month (billed monthly) or $24.92/month (billed annually)

  • Supports 1 Agent
  • 500MB Storage Space
  • Upgrade/Downgrade Anytime

Startup – $69/month (billed monthly) or $59.25/month (billed annually)

  • Supports Up to 4 Agents
  • 1GB Storage Space
  • Native iOS and Android Applications
  • Upgrade/Downgrade Anytime

Company –  $129/month (billed monthly) or $108.25/month (billed annually)

  • Supports Up to 7 Agents
  • 5GB Storage Space
  • Native iOS and Android Applications
  • Personal Domain
  • Downloadable Backups
  • Upgrade/Downgrade Anytime

Enterprise – $249/month (billed monthly) or $208.25/month (billed annually)

  • Supports Up to 9 Agents ($29/extra agent)
  • Unlimited Storage Space
  • Native iOS and Android Applications
  • Personal Domain
  • Downloadable Backups
  • CDN
  • Option to Hide JitBit Branding
  • Expedited Support
  • HIPAA Compliance
  • BAA
  • Upgrade/Downgrade Anytime

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Adobe, HP, and ESPN

Integrations

JitBit Helpdesk can integrate with a wide variety of applications and business systems. Among the products it can support are:

  • JIRA
  • Outlook
  • Exchange
  • Dropbox
  • Slack
  • Github
  • Hipchat
  • Bitbucket
  • Zapier
  • Google Drive
  • Azure Active Dirctory
  • Trello
  • Harvest
  • Asana
  • Wordpress
  • Visual Studio Online
  • Azure DevOps/TFS/Visual Studio Online
  • Highrise
  • GitLab

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust help desk application designed to help users track support tickets in the most efficient way possible.

Company Email

support@jitbit.com

Contact No.

Company's Address

Jitbit LP
101 Rose Street South Lane
Edinburgh, EH2 3JG
United Kingdom

It may not always be enough to just compare HaystackCRM and JitBit HelpDesk against one another. While specific features, cost and user comments are all crucial and should be included when making a final decision, you should also take a look at the recognition and awards won by every app. In many cases a less dominant product may turn out to be an amazing choice that was a winner of many B2B awards such as our Exceptional Customer Support Award which reveals that regardless of limited market popularity it’s a worthy contender to the solutions that rule the market.

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