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Compare Guru vs Liberty

What is better Guru or Liberty? There are lots of Knowledge Management Software products in the market these days. The simplest way to find out which one fits your needs best is to check them side by side. For instance, here you can assess Guru and Liberty for their overall score (9.5 vs. 8.0, respectively) or their user satisfaction rating (98% vs. N/A%, respectively).

You can even check their capabilities and pricing terms and other valuable information below. When matching products be sure to analyze their related capabilities and mark their disparities to obtain a clearer picture of both deals. Likewise, keep in mind to evaluate secondary factors including security, backup, ease-of-use, and customer support.

At this time, the most significant services in our Knowledge Management Software category are: Remedy Knowledge Management, ServiceNow Knowledge Management, Inkling Knowledge.

Guru

vs

NOAWARDS
YET

SmartScore™

OUR SCORE 9.5

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Web Application
  • Browser Extension
  • Slack Bot
  • Knowledge Unification
  • Filters
  • Knowledge Update Notifications
  • Analytics
  • Publishing API

Pricing Info

Guru offers the following enterprise pricing packages for users to choose from.  Give the details a look, and select the best plan for your business.

Base – $6.00/user/month or $5.00/user/month/annual billing

  • 100 GB Data Storage
  • Browser Extension
  • Slack Bot
  • Recommendation Engine
  • Roles & Groups
  • Collections
  • Boards, Tags & Categories
  • Content Import

Growth – $12.00/user/month or $10.00/user/month/annual billing

  • All Base Features
  • 500 GB Data Storage
  • Verification Engine
  • Q&A
  • Card Manager

Pro – $24.00/user/month or $20.00/user/month/annual billing

  • All Growth Features
  • 1 TB Data Storage
  • Analytics
  • CRM Integration
  • Support App Integration
  • Single Sign On
  • Publish API

Flux – request pricing information

  • AI-Driven Contextual Coaching

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Intercom, Square, Dell Boomi

Integrations

Guru can integrate with CRM systems and support applications.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An omni-channel knowledgebase for support, sales, and marketing teams.

Company Email

info@getguru.com

Contact No.

Company's Address

Guru Technologies Inc.
121 South Broad Street, 11th Floor
Philadelphia, PA 19107
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Full-Text Search
  • Library Management Interface
  • Authority Files/Taxonomies
  • Asset Management
  • Library Homepage
  • Reporting & Analytics

Pricing Info

Liberty Library Management System’s SMB and enterprise pricing information is available only on request. Keep in the touch with the vendor via phone, email, or contact form to get all the details you need.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Mayer Brown LLP, Appraisal Institute, World Wide Fund For Nature

Integrations

Liberty Library Management System integrates with:

  • OverDrive
  • Nielsen Bookdata
  • Microsoft SharePoint
  • Clickview

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Liberty is a modern knowledge management software that enables organizations to build, customize, and manage their own digital library.

Company Email

supportic@softlinkint.com

Contact No.

Company's Address

Softlink Australia Pty. Ltd.
3/77 Brandl Street,
Eight Mile Plains,
Qld 4113,
Australia

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

It may not always be enough to simply compare Guru and Liberty against each other. Even though useful features, pricing plans and customer reviews are all crucial and should be included when making a final choice, you should also take a look at the recognition and awards merited by each software. In many cases a less known service may turn out to be a good choice that was a winner of many SaaS awards such as our Supreme Software Award which shows that despite smaller market presence it’s a significant rival to the products that rule the market.

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