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Compare GuideMe vs Enalyzer

What is better GuideMe or Enalyzer? Getting the most appropriate Customer Experience Management Software for your company is complicated with too much functions, choices, and offers to check. However, depending on our review directory will allow you to simplify the selection steps by displaying all main apps in one place.

For example, you can compare GuideMe and Enalyzer for their features and overall scores, in this case, 6.9 and 8.2, respectively. Likewise, you can check which software has better general user satisfaction rating: 100% (GuideMe) and N/A% (Enalyzer) to find out which solution is better for your company. Don’t just pick the solution with the most attractive price, but the software that has the best value.

In case you you want to quickly identify the optimal Customer Experience Management Software according to our review team we suggest you check out these products: SoGoCX, Yotpo, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 6.9

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • GuideMe creator
  • GuideMe analyzer
  • GuideMe player
  • Analytics
  • SSL
  • AI and ML integration
  • Unlimited MAUs
  • Dedicated customer success manager

Pricing Info

GuideMe offers simple enterprise pricing plans with the following inclusions:

Bronze – $10/month

  • GuideMe for video, PDF, and GIF creation
  • 1 creator license
  • 100 publishing actions per month
  • GuideMe videos support
  • Your brand

Silver – quote based

  • Unlimited in-app walkthroughs, unlimited steps
  • 5 walkthrough creator license
  • 1000 MAUs
  • Email and phone support
  • Analytics, SSL
  • Your brand and theme
  • Co-creation with GuideMe professionals

Gold – quote based

  • Unlimited in-app steps and walkthroughs
  • Unlimited creator license
  • 100000 MAUs
  • 24/7 Dedicated customer success manager
  • AI and ML integrations
  • Launch walkthroughs with URL and beacons
  • Analytics, SSL, localization
  • Ml and self-driving software

Enterprise plan – quote based

  • Everything in Gold
  • Unlimited MAUs
  • Unlimited playbacks
  • Private cloud, APIs
  • Secure storage

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

No available information.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

GuideMe is an in-app guidance and training authoring application for websites, software applications, and online services.

Company Email

info@edcast.com

Contact No.

Company's Address

EdCast Inc.
1901 Old Middlefield Way, Suite 21
Mountain View, CA 94043
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.2

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi-User
  • Dashboard
  • Online Survey
  • Paper Survey
  • Phone Survey
  • Kiosk Survey
  • Mobile Survey
  • Site Intercept Survey
  • Data Visualization
  • Data Export
  • Data Analysis Tools
  • Contact Management
  • 360 Degree Feedback
  • Feedback Management
  • Email Integration
  • Email Distribution
  • Embeddable Survey
  • Multiple Question Types
  • Question Branching
  • Question Library
  • Offline Response Collection
  • Skip Logic
  • Templates
  • Attendance Tracking
  • File Sharing
  • External Integrations
  • Supports Audio/Images/Video

Pricing Info

Enalyzer’s FREE plan comes with the standard features, such as common question types, advanced survey routing, integration with 750+ apps via Zapier, and more! Other pricing plans are available to suit your budget, number of users and survey requirements. This wide range of price points makes Enalyzer one of the most cost-effective survey tools out in the market. There are also multi-user plans that come with volume discounts and tailor-made services. You can contact the vendor for more pricing details or start with a free account.

Free

  • Standard features
  • 100 respondents
  • Unlimited surveys
  • Unlimited questions
  • Unlimited reports
  • Online help center

Basic – $32/month

  • More features
  • 500 respondents
  • Unlimited surveys
  • Unlimited questions
  • Unlimited reports
  • Email support

Pro – $110/month

  • All Features
  • 10,000 respondents
  • Unlimited surveys
  • Unlimited questions
  • Unlimited responses
  • Phone support

Team Plan

  • For a team of 1 to 5 users
  • Discounts for additional users on the same team
  • Offered on an annual basis

Enterprise Plan

  • For large businesses or organizations
  • Annual subscription at a fixed price
  • Subscription for fixed number of users or unlimited users
  • Added discounts for multi-year subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Microsoft, Carlsberg, Telenor

Integrations

  • Zapier
  • Slack
  • Trello
  • Google Sheets
  • Airtable
  • Salesforce

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A responsive, mobile-ready survey and polling web app for individuals and businesses.

Company Email

marketing@enalyzer.com

Contact No.

Company's Address

71 Stevenson Street
San Francisco, California 94105, USA

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Complete access to Zendesk’s top-tier Customer Service team
  • Omnichannel support: email, web, phone, chat, social media
  • Flexible ticket management with automated workflow
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Product Comparisons

Name
Comparision

Both GuideMe and Enalyzer were reviewed by a team of independent B2B experts who carried out a full analysis of all core elements of every software. Their ultimate score was prepared by means of unique SmartScore system which calculates an individual partial score to every element including: main functionalities, customer support, mobile device support, security, user satisfaction as well as media presence. We know useful features are not the only thing crucial to a company so we do our best to pay attention to all aspects of a solution before giving it a final score.

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