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Compare Zoho Support vs. Groove

If you’re experiencing a tough time deciding on the best Help Desk Software product for your situation, we suggest that you compare the available software and find out which service offers more positive aspects. In particular, here you can examine Groove (overall score: 7.0; user rating: 98%) vs. Zoho Support (overall score: 8.8; user rating: 98%) for their overall performance. It's also possible to see which one provides more functions that you need or which has better pricing plans for your current situation. Having a clear table to evaluate their features will significantly increase the possibility of obtaining the right product for your company. Take a closer look at other factors of the software for example ease-of-use, adaptability, scalability, and pricing options. If you want to quickly locate the more reliable Help Desk Software according to our experts we recommend you try out one of these products: Zendesk, Freshdesk, Samanage.
Compare

Zoho Support

VS

Groove

VS

Zoho Support screenshot Groove screenshot
Pricing Page

Total Score

Our Score

8.8 ?

Our Score

8.9 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

98% ?

Client Satisfaction

99% ?

Price

Price

Free

By quote

Pricing Type

Pricing Type

Monthly payment Quote-based
Full Review

Full Review

General Description

General Description

Zoho Support is the winner of our Expert's Choice Award for 2016. It's a web-based customer service software designed to help you focus on creating customer happiness.
A sales engagement software built for inbound and outbound sales teams.
Useful Links
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Web-based
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Languages

Languages

English English
Contact Address

Contact Address

4141 Hacienda Drive
Pleasanton,
California 94588, USA
Groove Labs, Inc.
660 4th Street #684
San Francisco, CA 94107
Contact Phone

Contact Phone

+1 877 834 4428 +1650-999-0200
Types of Support

Types of Support

Phone
Ticket Training
Phone Live Support
Ticket Training
Pricing Page

Pricing Page

Learn more about Zoho Support pricing Learn more about Groove pricing
Vendor Email

Vendor Email

sales@zohocorp.com sales@grooveapp.com
Pricing Plans

Pricing Plans

Zoho Support has a free plan and two premium offerings. You may also explore the software first through its free trial for 15 days. Here’s information about the plans:

Free – $0

  • Team Feed
  • Agent Dashboards
  • Basic Reports
  • Remote Support
  • Work Mode
  • Priority Service Level Agreement
  • Re-Branding
  • Community Forums
  • Configurable Help Center
  • Email Inbox & Web-form
  • Domain Mapping
  • Ticket Overview Dashboard
  • Manager Dashboards
  • Knowledge Base

Professional – $12/agent/month (annual billing)

  • $15/agent/month (monthly basis)
  • All features in the Free plan
  • Helpdesk Automation
  • Multiple department Management
  • 2-way data sync (Zoho CRM)
  • Rating for Customer Happiness/Satisfaction
  • Zoho BugTracker Integration
  • Multi-channel Support
  • Cloud Telephony Integrations
  • Advanced SLAs w/ Business Hours
  • Advanced Reports and Dashboards

Enterprise – $25/agent/month (annual billing)

  • $30/agent/month (monthly basis)
  • All features in the Professional plan
  • Scheduled Reports
  • Contract Management
  • Live Chat Support
  • Help Center for Multiple Brands
  • Cross-Department Reports
  • Customizable Ticket Templates
  • Role-Based Permission and Access Control

Groove pricing is tailored to your specific business needs. The core features include: 

  • Sales productivity tools
  • Account-based tools
  • Salesforce integration
  • Email and calendar sync
  • Sales analytics
  • Starter Groove Flow

Optional upgrade:

  • Unlimited Groove Flow

Optional add-on:

  • Groove Dialer (click to dial, local presence, Salesforce integration)

Contact the vendor to request for a demo and quote.

 

 

Features

Features

Zoho Support FEATURES

  • Work Mode
  • Advanced Reports & Dashboards
  • Advanced SLAs w/ Business Hours
  • Ticket Overview Dashboard
  • Multi-department Management
  • Cloud Telephony Integrations
  • Customizable Help Center
  • Remote Support
  • Agent Dashboards
  • Team Feed
  • Basic Reports
  • Community Forums
  • Helpdesk Automations
  • Scheduled Reports
  • Custom Ticket Templates
  • Domain Mapping
  • Live Chat Support
  • Email Inbox & Web-form
  • Manager Dashboards
  • Zoho BugTracker Integration
  • Priority Service Level Agreement
  • Contract Management
  • Multi-channel Support
  • Multi-brand Help Center
  • Knowledge Base
  • Re-Branding
  • Role-Based Access Control
  • Customer Happiness Ratings
  • Cross Department Reports
  • Two-way data sync (Zoho CRM)

Groove FEATURES

  • Meeting scheduler
  • Auto-call logging
  • Activity log
  • Custom data collection
  • Sales automation
  • Team collaboration
  • Email sync
  • Built-in analytics
  • Email tracking
  • Multi-step campaigns or “Flows”
  • Campaign automation
  • Advanced search
  • Follow-up communications
  • Reminders
  • Filters
  • Sales team activity
  • Account prioritization
  • Account-based engagement
  • Lead coverage
  • Real-time insights
  • Two-way Salesforce integration
  • Personalized emails
  • Local area code calling
  • Built-in dialer
  • Click-to-call
  • Templates
  • Tasks
  • Email scheduling
  • Calendar sync
  • Template performance
  • Call statistics
Popular Customers

Popular Customers

Integrity Medical Capital, ThinkFlood, TopSolutions Google, Slack, Uber
Available Integrations

Available Integrations

Zoho Support offers integration with Zoho CRM.

Groove connects with the following systems seamlessly:

  • Salesforce
  • Gmail
  • Google Calendar
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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All the data, details and opinions that we offered in this comparison were collated from official company websites, advertising materials available online, real-life experience from real clients as well as our personal direct use of each service by a professional reviewer. We put a lot of effort to comprehensively study each software, as a result we not only test it internally, but we also compare our findings with views of other people from the SaaS community.