Compare Zoho Support vs. Groove

If you’re getting a tough time choosing the right Help Desk Software product for your circumstances, try to compare the available software and see which service offers more positive aspects. In particular, here you can review Groove (overall score: 7.0; user rating: 98%) vs. Zoho Support (overall score: 8.8; user rating: 98%) for their overall performance. You can also see which one provides more functions that you need or which has more flexible pricing plans for your current situation. Having a clear table to match their features will significantly boost the possibility of getting the appropriate product for your company. Take a closer look at other areas of the software for example if it’s easy to use, flexibility, scalability, and pricing options. We realize that not all people have the time to scrutinize dozens of various services, so we prepared a list of suggestions that you may find useful. Our top choices for the Help Desk Software category are: Samanage, Freshdesk, Zendesk.

Zoho Support




Zoho Support screenshot Groove screenshot
Pricing Details


Our Score

8.8 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

98% ?

Customer Experience

98% ?





Pricing Type

Pricing Type

Monthly payment Freemium | Monthly payment
Complete Review

Complete Review

General Info

General Info

Zoho Support is the winner of our Expert's Choice Award for 2016. It's a web-based customer service software designed to help you focus on creating customer happiness.
Everything you need to deliver awesome, personal customer service.
Quick Links
Pricing Plans

Pricing Plans

Zoho Support offers two priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Support for a spin.


  • E-mail Inbox & Web-form
  • KnowledgeBase
  • Community Forums
  • Customizable Web Portal
  • Re-Branding
  • Domain Mapping
  • Priority SLAs w/ Escalation
  • Basic Reports w/ Custom Fields

You can easily start Zoho Suport free trial here.

Professional – $12/agent/month

All Free features plus:

  • Multi-channel Support
  • Helpdesk Automations
  • Multi-department Management
  • Advanced SLAs w/ Business Hours
  • Zoho CRM Integration
  • Customer Happiness Ratings
  • Cloud Telephony
  • Advanced Reports & Dashboards

Enterprise – $25/agent/month

All Professional features plus:

  • Scheduled Reports
  • Cross Department Reports
  • Contract Management
  • Custom Ticket Templates
  • Role Based Access Control
  • Zoho BugTracker Integration
  • Cloud Telephony w/ IVR
  • Live Chat Support

Groove Free includes:

  • Email ticket management
  • Collaboration features
  • Common replies
  • Customer history

Groove Plus ($15 per month) includes:

  • Everything from groove free
  • Unlimited mailboxes
  • Reporting and analytics
  • Automated workflows
  • Email tracking
  • White label
  • Groove add-ons
  • Groove 3rd party apps
  • Social media integrations
  • Developer API
Phone Number

Phone Number

+1 877 834 4428 48 587415949
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Medium Business
Prominent Clients

Prominent Clients

Integrity Medical Capital, ThinkFlood, TopSolutions, TravelPony, AppFigures
Available Features

Available Features

Zoho Support FEATURES

  • Ticket Management
  • Reporting
  • CRM Integration
  • Automation
  • Customization
  • Mobile
  • Email
  • Phone
  • Chat
  • Social Media
  • Self-service Portal
  • Forums
  • Form Embed
  • Ticket Assignment
  • Service Escalations
  • Notification Rules
  • Time-based Actions
  • Workflow Rules
  • Happiness Ratings
  • Customizable Reports
  • Scheduled Reports
  • Graphic Dashboards


  • Ticket management system
  • Private notes
  • Multiple mailboxes
  • Email signatures
  • Merging tickets
  • Customer support history
  • Mailbox permissions
  • File attachments
  • Mass actions
  • Ticket priorities
  • Editable contact details
  • Log phone calls
  • Custom profiles
  • Custom outgoing settings
  • Forwarding emails
  • Updating tickets via email
  • Rules
  • Labels
  • Auto replies
  • Collision detection
  • Common replies
  • Reporting
  • Satisfaction ratings
  • Label trends
  • Average reply time
  • Average handle time
  • Top canned replies
  • Knowledge base reporting
  • Self-help success
  • Article usefulness
  • Top searches
  • Top articles
  • Groove add-ons
  • Online support widget
  • Third-party integrations
  • Knowledge base
  • Live chat
Available Integrations

Available Integrations

Zoho Support offers integration with Zoho CRM.

Groove add-ons:

  • Groove for iOS
  • Knowledge Base
  • Support Widget
  • Satisfaction Ratings
  • Custom Profile Apps
  • Webhooks

Third-party help desk integrations:

  • Slack
  • Olark
  • HipChat
  • Snap Engage
  • Twitter
  • Facebook
  • Zapier
  • MailChimp
  • Campaign Monitor
  • Constant Contact
  • Highrise
  • Batchbook
  • Zoho
  • Capsule
  • Nimble
Languages Supported

Languages Supported

USA, UK, Canada, China, Germany, India, Japan USA, UK, Canada
Pricing Details

Pricing Details

Learn more about Zoho Support pricing Learn more about Groove pricing
Available Devices

Available Devices

Customer Support

Customer Support

Ticket Training
Ticket Training
Company Email

Company Email
Contact Address

Contact Address

4141 Hacienda Drive
California 94588, USA
449 Thames Street Newport, RI 02840 United States
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Popular Alternatives

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You don’t want simply a wide set of useful tools and flexible pricing from a popular Help Desk Software. Almost as significant as core features is a top-notch customer support. You want to guarantee that when you have any questions about Groove or Zoho Support, or you struggle with some problems, or maybe you’ll want to ask for a specific change or feature useful to your team you can trust in a responsive and helpful customer support. Check out if services such as phone support, tickets or live chat are available. What is more, it’s a significant advantage if you are able to enjoy individual training or at the very least a knowledge base you can use.