Compare Zoho Support vs. Groove

If you’re experiencing a tough time deciding on the best Help Desk Software product for your situation, we suggest that you compare the available software and find out which service offers more positive aspects. In particular, here you can examine Groove (overall score: 7.0; user rating: 98%) vs. Zoho Support (overall score: 8.8; user rating: 98%) for their overall performance. It's also possible to see which one provides more functions that you need or which has better pricing plans for your current situation. Having a clear table to evaluate their features will significantly increase the possibility of obtaining the right product for your company. Take a closer look at other factors of the software for example ease-of-use, adaptability, scalability, and pricing options. Users who want to save some time or want a Help Desk Software suggestion from our experts may want to try out these top choices for this year: Freshdesk, Samanage, Zendesk.
Compare

Zoho Support

VS

Groove

VS

Zoho Support screenshot Groove screenshot
Pricing Page

Total Score

Our Score

8.8 ?

Our Score

7.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

98% ?

Client Satisfaction

98% ?

Price

Price

Free

$15

Pricing Type

Pricing Type

Monthly payment Freemium | Monthly payment
Full Review

Full Review

General Description

General Description

Zoho Support is the winner of our Expert's Choice Award for 2016. It's a web-based customer service software designed to help you focus on creating customer happiness.
Everything you need to deliver awesome, personal customer service.
Useful Links
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Medium Business
Languages

Languages

English English
Contact Address

Contact Address

4141 Hacienda Drive
Pleasanton,
California 94588, USA
449 Thames Street Newport, RI 02840 United States
Contact Phone

Contact Phone

+1 877 834 4428 48 587415949
Types of Support

Types of Support

Phone
Ticket Training
Phone
Ticket Training
Pricing Page

Pricing Page

Learn more about Zoho Support pricing Learn more about Groove pricing
Vendor Email

Vendor Email

sales@zohocorp.com
Pricing Plans

Pricing Plans

Zoho Support offers two priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Support for a spin.

Free

  • 3 Agents
  • Email Inbox & Web-form
  • Work Modes
  • Customizable Help Center
  • Knowledge Base
  • Community Forums
  • Re-Branding
  • Domain Mapping
  • Priority SLAs
  • Basic Reports
  • Agent Dashboards
  • Manager Dashboards
  • Ticket Overview Dashboard
  • The Team Feed
  • Remote Support (for one user)

You can easily start Zoho Suport free trial here.

Professional – $15/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable

All Free features plus:

  • Multi-channel Support
  • Helpdesk Automations
  • Multi-department Management
  • Advanced SLAs w/ Business Hours
  • Two-way data sync with Zoho CRM
  • Customer Happiness Ratings
  • Cloud Telephony using Twilio
  • Advanced Reports & Dashboards
  • Zoho BugTracker Integration

Enterprise – $30/agent/month (billed monthly) or $25/agent/month (billed annually) plus tax, as applicable

All Professional features plus:

  • Multi-brand Help Center
  • Scheduled Reports
  • Cross Department Reports
  • Contract Management
  • Custom Ticket Templates
  • Role Based Access Control
  • Live Chat Support

Groove Free includes:

  • Email ticket management
  • Collaboration features
  • Common replies
  • Customer history

Groove Plus ($15 per month) includes:

  • Everything from groove free
  • Unlimited mailboxes
  • Reporting and analytics
  • Automated workflows
  • Email tracking
  • White label
  • Groove add-ons
  • Groove 3rd party apps
  • Social media integrations
  • Developer API
Features

Features

Zoho Support FEATURES

  • Ticket Management
  • Reporting
  • CRM Integration
  • Automation
  • Customization
  • Mobile
  • Email
  • Phone
  • Chat
  • Social Media
  • Self-service Portal
  • Forums
  • Form Embed
  • Ticket Assignment
  • Service Escalations
  • Notification Rules
  • Time-based Actions
  • Workflow Rules
  • Happiness Ratings
  • Customizable Reports
  • Scheduled Reports
  • Graphic Dashboards

Groove FEATURES

  • Ticket management system
  • Private notes
  • Multiple mailboxes
  • Email signatures
  • Merging tickets
  • Customer support history
  • Mailbox permissions
  • File attachments
  • Mass actions
  • Ticket priorities
  • Editable contact details
  • Log phone calls
  • Custom profiles
  • Custom outgoing settings
  • Forwarding emails
  • Updating tickets via email
  • Rules
  • Labels
  • Auto replies
  • Collision detection
  • Common replies
  • Reporting
  • Satisfaction ratings
  • Label trends
  • Average reply time
  • Average handle time
  • Top canned replies
  • Knowledge base reporting
  • Self-help success
  • Article usefulness
  • Top searches
  • Top articles
  • Groove add-ons
  • Online support widget
  • Third-party integrations
  • Knowledge base
  • Live chat
Popular Customers

Popular Customers

Integrity Medical Capital, ThinkFlood, TopSolutions Inbound.org, TravelPony, AppFigures
Available Integrations

Available Integrations

Zoho Support offers integration with Zoho CRM.

Groove add-ons:

  • Groove for iOS
  • Knowledge Base
  • Support Widget
  • Satisfaction Ratings
  • Custom Profile Apps
  • Webhooks

Third-party help desk integrations:

  • Slack
  • Olark
  • HipChat
  • Snap Engage
  • Twitter
  • Facebook
  • Zapier
  • MailChimp
  • Campaign Monitor
  • Constant Contact
  • Highrise
  • Batchbook
  • Zoho
  • Capsule
  • Nimble
Compare Products

Compare Products

Compare with Bright Pattern
Compare with Damnlist
Compare with Zoho Survey
Compare with Re:Desk
Compare with Nutshell CRM
Compare with WSDesk
Compare with Zoho CRM
Compare with Simple CRM System
Compare with Roboeyelabs
Compare with xSellco Helpdesk
Compare with NetHelpDesk
Compare with Oxygen Help Desk
Compare with Banckle Live Chat
Compare with osTicket
Compare with FocalScope
Compare with ClickDesk
Compare with AJ Help Desk
Compare with eStreamDesk Helpdesk
Compare with Vivantio Service Desk
Compare with iHelpDesk
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

All the data, details and opinions that we offered in this comparison were collated from official company websites, advertising materials available online, real-life experience from real clients as well as our personal direct use of each service by a professional reviewer. We put a lot of effort to comprehensively study each software, as a result we not only test it internally, but we also compare our findings with views of other people from the SaaS community.