Compare Zoho Support vs. GrooveIf you’re getting a tough time choosing the right Help Desk Software product for your circumstances, try to compare the available software and see which service offers more positive aspects. In particular, here you can review Groove (overall score: 7.0; user rating: 98%) vs. Zoho Support (overall score: 8.8; user rating: 98%) for their overall performance. You can also see which one provides more functions that you need or which has more flexible pricing plans for your current situation. Having a clear table to match their features will significantly boost the possibility of getting the appropriate product for your company. Take a closer look at other areas of the software for example if it’s easy to use, flexibility, scalability, and pricing options. We realize that not all people have the time to scrutinize dozens of various services, so we prepared a list of suggestions that you may find useful. Our top choices for the Help Desk Software category are: Samanage, Freshdesk, Zendesk.
|Monthly payment||Freemium | Monthly payment|
Zoho Support is the winner of our Expert's Choice Award for 2016. It's a web-based customer service software designed to help you focus on creating customer happiness.
Everything you need to deliver awesome, personal customer service.
Zoho Support offers two priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Support for a spin.
You can easily start Zoho Suport free trial here.
Professional – $12/agent/month
All Free features plus:
Enterprise – $25/agent/month
All Professional features plus:
Groove Free includes:
Groove Plus ($15 per month) includes:
|+1 877 834 4428||48 587415949|
|Types of Clients|
Types of Clients
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Medium Business|
|Integrity Medical Capital, ThinkFlood, TopSolutions||Inbound.org, TravelPony, AppFigures|
Zoho Support offers integration with Zoho CRM.
Third-party help desk integrations:
|USA, UK, Canada, China, Germany, India, Japan||USA, UK, Canada|
|Learn more about Zoho Support pricing||Learn more about Groove pricing|
| 4141 Hacienda Drive|
California 94588, USA
|449 Thames Street Newport, RI 02840 United States|
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You don’t want simply a wide set of useful tools and flexible pricing from a popular Help Desk Software. Almost as significant as core features is a top-notch customer support. You want to guarantee that when you have any questions about Groove or Zoho Support, or you struggle with some problems, or maybe you’ll want to ask for a specific change or feature useful to your team you can trust in a responsive and helpful customer support. Check out if services such as phone support, tickets or live chat are available. What is more, it’s a significant advantage if you are able to enjoy individual training or at the very least a knowledge base you can use.