Compare Zoho Support vs. GrooveIf you’re experiencing a tough time deciding on the best Help Desk Software product for your situation, we suggest that you compare the available software and find out which service offers more positive aspects. In particular, here you can examine Groove (overall score: 7.0; user rating: 98%) vs. Zoho Support (overall score: 8.8; user rating: 98%) for their overall performance. It's also possible to see which one provides more functions that you need or which has better pricing plans for your current situation. Having a clear table to evaluate their features will significantly increase the possibility of obtaining the right product for your company. Take a closer look at other factors of the software for example ease-of-use, adaptability, scalability, and pricing options. Users who want to save some time or want a Help Desk Software suggestion from our experts may want to try out these top choices for this year: Freshdesk, Samanage, Zendesk.
|Monthly payment||Freemium | Monthly payment|
Zoho Support is the winner of our Expert's Choice Award for 2016. It's a web-based customer service software designed to help you focus on creating customer happiness.
Everything you need to deliver awesome, personal customer service.
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Medium Business|
| 4141 Hacienda Drive|
California 94588, USA
|449 Thames Street Newport, RI 02840 United States|
|+1 877 834 4428||48 587415949|
|Types of Support|
Types of Support
|Learn more about Zoho Support pricing||Learn more about Groove pricing|
Zoho Support offers two priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Support for a spin.
You can easily start Zoho Suport free trial here.
Professional – $15/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Enterprise – $30/agent/month (billed monthly) or $25/agent/month (billed annually) plus tax, as applicable
All Professional features plus:
Groove Free includes:
Groove Plus ($15 per month) includes:
|Integrity Medical Capital, ThinkFlood, TopSolutions||Inbound.org, TravelPony, AppFigures|
Zoho Support offers integration with Zoho CRM.
Third-party help desk integrations:
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All the data, details and opinions that we offered in this comparison were collated from official company websites, advertising materials available online, real-life experience from real clients as well as our personal direct use of each service by a professional reviewer. We put a lot of effort to comprehensively study each software, as a result we not only test it internally, but we also compare our findings with views of other people from the SaaS community.