Compare Zoho Desk vs. Groove

Different firms demand different types of Help Desk Software. To understand well which solution suits you, think about comparing various solutions feature by feature along with their conditions and pricing. Similarly, you can get a quick idea of their overall performance and customer feedback by checking our smart scoring system. The results are: Groove (7.0) vs. Zoho Desk (8.8) for all round quality and functionality; Groove (98%) vs. Zoho Desk (100%) for user satisfaction rating. Examine their strong and low points and find out which software is a more sensible choice for your company. An effective, simple tip is to note down the advantages and disadvantages of both solutions next to each other and find out which software is better. We know that not all people have enough time to examine a wide range of different products, so we prepared a list of recommendations that you may find useful. Our top choices for the CRM Software category are: Freshdesk, HubSpot CRM, Freshsales.

Zoho Desk




Zoho Desk screenshot Groove screenshot
Pricing Details

Our Score

Our Score

9.0 ?

Our Score

8.9 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

99% ?




By quote

Price Scheme

Price Scheme

Free | Monthly payment Quote-based
Detailed Review

Detailed Review

General Info

General Info

Zoho Desk is a support desk platform that helps you deliver top quality customer support to clients with tools that increase agent productivity and improve analytic operations.
A sales engagement software built for inbound and outbound sales teams.
Quick Links
Company's Address

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
Groove Labs, Inc.
660 4th Street #684
San Francisco, CA 94107
Pricing Details

Pricing Details

Learn more about Zoho Desk pricing Learn more about Groove pricing
Support Types

Support Types

Ticket Training
Phone Live Support
Ticket Training
Available Features

Available Features


  • Ticketing System
  • Call Center Software
  • Social Support Software
  • Agent Productivity
  • Knowledge Base and Forums
  • Company-wide Collaboration
  • Reporting and Insights
  • Help Desk Essentials


  • Meeting scheduler
  • Auto-call logging
  • Activity log
  • Custom data collection
  • Sales automation
  • Team collaboration
  • Email sync
  • Built-in analytics
  • Email tracking
  • Multi-step campaigns or “Flows”
  • Campaign automation
  • Advanced search
  • Follow-up communications
  • Reminders
  • Filters
  • Sales team activity
  • Account prioritization
  • Account-based engagement
  • Lead coverage
  • Real-time insights
  • Two-way Salesforce integration
  • Personalized emails
  • Local area code calling
  • Built-in dialer
  • Click-to-call
  • Templates
  • Tasks
  • Email scheduling
  • Calendar sync
  • Template performance
  • Call statistics
Prominent Customers

Prominent Customers

CoffeeRocket, WesTel International, Hibner Google, Slack, Uber
Company Size

Company Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
OS Supported

OS Supported

Languages Supported

Languages Supported

English English
Supported Integrations

Supported Integrations

Zoho Desk integrates with the following business systems and applications:

  • Zoho CRM
  • Zoho Reports
  • Zoho Projects
  • Zoho Creator
  • Zoho SalesIQ
  • Zoho BugTracker
  • Customer Thermometer
  • Twilio
  • G Suite
  • RingCentral
  • Facebook

Groove connects with the following systems seamlessly:

  • Salesforce
  • Gmail
  • Google Calendar
Pricing Plans

Pricing Plans

Zoho Desk offers two priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.


  • 3 Agents
  • Email Inbox & Web-form
  • Work Modes
  • Customizable Help Center
  • Knowledge Base
  • Community Forums
  • Re-Branding
  • Domain Mapping
  • Priority SLAs
  • Basic Reports
  • Agent Dashboards
  • Manager Dashboards
  • Ticket Overview Dashboard
  • The Team Feed
  • Remote Support (for one user)

You can easily start Zoho Suport free trial here.

Professional – $15/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable

All Free features plus:

  • Multi-channel Support
  • Helpdesk Automations
  • Multi-department Management
  • Advanced SLAs w/ Business Hours
  • Two-way data sync with Zoho CRM
  • Customer Happiness Ratings
  • Cloud Telephony using Twilio
  • Advanced Reports & Dashboards
  • Zoho BugTracker Integration

Enterprise – $30/agent/month (billed monthly) or $25/agent/month (billed annually) plus tax, as applicable

All Professional features plus:

  • Multi-brand Help Center
  • Scheduled Reports
  • Cross Department Reports
  • Contract Management
  • Custom Ticket Templates
  • Role Based Access Control
  • Live Chat Support


Groove pricing is tailored to your specific business needs. The core features include: 

  • Sales productivity tools
  • Account-based tools
  • Salesforce integration
  • Email and calendar sync
  • Sales analytics
  • Starter Groove Flow

Optional upgrade:

  • Unlimited Groove Flow

Optional add-on:

  • Groove Dialer (click to dial, local presence, Salesforce integration)

Contact the vendor to request for a demo and quote.



Contact Email

Contact Email
Contact No.

Contact No.

+1-877-834-4428 +1650-999-0200
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Popular Alternatives

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It may not always be enough to simply compare Groove and Zoho Desk against one another. Even though specific tools, pricing plans and user comments are all crucial and should be taken into account when making a final decision, you should also take a look at the recognition and awards won by each app. Very often a less popular product may turn out to be a good choice that was distinguished with SaaS awards such as our Supreme Software Award which shows that in spite of lesser market popularity it’s a significant rival to the software that rule the market.