Compare Wolken vs. Groove

Buying the perfect Help Desk Software for your company is vital to growing your company’s productivity. In our platform, it is simple to assess a wide range of solutions to see which one is the appropriate software for your requirements. Here you can match Groove vs. Wolken and examine their overall scores (7.0 vs. 8.0, respectively) and user satisfaction rating (98% vs. 100%, respectively). Additionally, you can browse the specifics of costs, terms and conditions, plans, capabilities, tools, and more, and decide which software offers more advantages for your business. In practice, choose the software which helps you to change the features and pricing to complement your business growth or lack of it. We know that not all people have the time to examine a large number of different services, so we came up with a list of recommendations that you may find useful. Our top selections for the Help Desk Software category are: Zendesk, Freshdesk, Samanage.
Software

Wolken

VS

Groove

VS

Wolken screenshot Groove screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

98% ?

Price

Price

by quote

$15

Pricing Type

Pricing Type

Quote-based Freemium | Monthly payment
Detailed Review

Detailed Review

Overview

Overview

Wolken Enterprise Service Desk is an ITIL compliant and PinkVERIFY™-certified cloud-based help desk application designed and created to help you manage all internal incidents.
Everything you need to deliver awesome, personal customer service.
Easy Links
Contact No.

Contact No.

+1 650 799 5587 48 587415949
Support Types

Support Types

Phone Live Support
Ticket
Phone
Ticket Training
Vendor's Address

Vendor's Address

E. Bayshore Road, Suite 200
Palo Alto CA 94303
USA
449 Thames Street Newport, RI 02840 United States
Languages Supported

Languages Supported

English, India English
Supported Integrations

Supported Integrations

Wolken Enterprise Service Desk offers numerous 3rd party extensions like VOIP solutions, Network monitoring solutions, CRM solutions, and much more.

Groove add-ons:

  • Groove for iOS
  • Knowledge Base
  • Support Widget
  • Satisfaction Ratings
  • Custom Profile Apps
  • Webhooks

Third-party help desk integrations:

  • Slack
  • Olark
  • HipChat
  • Snap Engage
  • Twitter
  • Facebook
  • Zapier
  • MailChimp
  • Campaign Monitor
  • Constant Contact
  • Highrise
  • Batchbook
  • Zoho
  • Capsule
  • Nimble
Pricing Info

Pricing Info

Contact Wolken Software for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

Groove Free includes:

  • Email ticket management
  • Collaboration features
  • Common replies
  • Customer history

Groove Plus ($15 per month) includes:

  • Everything from groove free
  • Unlimited mailboxes
  • Reporting and analytics
  • Automated workflows
  • Email tracking
  • White label
  • Groove add-ons
  • Groove 3rd party apps
  • Social media integrations
  • Developer API
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
List of Features

List of Features

Wolken FEATURES

  • Incident Management
  • Change Request Management
  • Service Request Management
  • Configuration Management
  • Database
  • Task Management
  • Soft Calls Integrations

Groove FEATURES

  • Ticket management system
  • Private notes
  • Multiple mailboxes
  • Email signatures
  • Merging tickets
  • Customer support history
  • Mailbox permissions
  • File attachments
  • Mass actions
  • Ticket priorities
  • Editable contact details
  • Log phone calls
  • Custom profiles
  • Custom outgoing settings
  • Forwarding emails
  • Updating tickets via email
  • Rules
  • Labels
  • Auto replies
  • Collision detection
  • Common replies
  • Reporting
  • Satisfaction ratings
  • Label trends
  • Average reply time
  • Average handle time
  • Top canned replies
  • Knowledge base reporting
  • Self-help success
  • Article usefulness
  • Top searches
  • Top articles
  • Groove add-ons
  • Online support widget
  • Third-party integrations
  • Knowledge base
  • Live chat
Customer Types

Customer Types

Large Enterprises | Medium Business Small Business | Medium Business
Vendor Email

Vendor Email

info@wolkensoftware.com
Prominent Clients

Prominent Clients

Inbound.org, TravelPony, AppFigures
Pricing Page

Pricing Page

Learn more about Wolken pricing Learn more about Groove pricing
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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The apps examined on this page are only a small sample of our entire Help Desk Software category and you should take into account that there might be better services available. If you want to make sure you make the best possible choice for your company we strongly suggest that you test more solutions first. It may also be a good idea to check out our top 10 Help Desk Software ranking to see which products are now the best ones and leaders in the market.