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Compare Wolken vs. Groove

Buying the perfect Help Desk Software for your company is vital to growing your company’s productivity. In our platform, it is simple to assess a wide range of solutions to see which one is the appropriate software for your requirements. Here you can match Groove vs. Wolken and examine their overall scores (7.0 vs. 8.0, respectively) and user satisfaction rating (98% vs. 100%, respectively). Additionally, you can browse the specifics of costs, terms and conditions, plans, capabilities, tools, and more, and decide which software offers more advantages for your business. In practice, choose the software which helps you to change the features and pricing to complement your business growth or lack of it. We know that not all businesses have enough time to test a large number of different services, so we prepared a list of suggestions that you may find useful. Our top choices for the Help Desk Software category are: Zendesk, Freshdesk, Salesforce Essentials.
Software

Wolken

VS

Groove

VS

Wolken screenshot Groove screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

8.9 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

99% ?

Price

Price

by quote

By quote

Pricing Type

Pricing Type

Quote-based Quote-based
Detailed Review

Detailed Review

Overview

Overview

Wolken Enterprise Service Desk is an ITIL compliant and PinkVERIFY™-certified cloud-based help desk application designed and created to help you manage all internal incidents.
A sales engagement software built for inbound and outbound sales teams.
Easy Links
Contact No.

Contact No.

+1 650 799 5587 +1650-999-0200
Support Types

Support Types

Phone Live Support
Ticket
Phone Live Support
Ticket Training
Vendor's Address

Vendor's Address

E. Bayshore Road, Suite 200
Palo Alto CA 94303
USA
Groove Labs, Inc.
660 4th Street #684
San Francisco, CA 94107
Languages Supported

Languages Supported

English, India English
Supported Integrations

Supported Integrations

Wolken Enterprise Service Desk offers numerous 3rd party extensions like VOIP solutions, Network monitoring solutions, CRM solutions, and much more.

Groove connects with the following systems seamlessly:

  • Salesforce
  • Gmail
  • Google Calendar
Pricing Info

Pricing Info

Contact Wolken Software for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

Groove pricing is tailored to your specific business needs. The core features include: 

  • Sales productivity tools
  • Account-based tools
  • Salesforce integration
  • Email and calendar sync
  • Sales analytics
  • Starter Groove Flow

Optional upgrade:

  • Unlimited Groove Flow

Optional add-on:

  • Groove Dialer (click to dial, local presence, Salesforce integration)

Contact the vendor to request for a demo and quote.

 

 

Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Web-based
List of Features

List of Features

Wolken FEATURES

  • Incident Management
  • Change Request Management
  • Service Request Management
  • Configuration Management
  • Database
  • Task Management
  • Soft Calls Integrations

Groove FEATURES

  • Meeting scheduler
  • Auto-call logging
  • Activity log
  • Custom data collection
  • Sales automation
  • Team collaboration
  • Email sync
  • Built-in analytics
  • Email tracking
  • Multi-step campaigns or “Flows”
  • Campaign automation
  • Advanced search
  • Follow-up communications
  • Reminders
  • Filters
  • Sales team activity
  • Account prioritization
  • Account-based engagement
  • Lead coverage
  • Real-time insights
  • Two-way Salesforce integration
  • Personalized emails
  • Local area code calling
  • Built-in dialer
  • Click-to-call
  • Templates
  • Tasks
  • Email scheduling
  • Calendar sync
  • Template performance
  • Call statistics
Customer Types

Customer Types

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Vendor Email

Vendor Email

info@wolkensoftware.com sales@grooveapp.com
Prominent Clients

Prominent Clients

Google, Slack, Uber
Pricing Page

Pricing Page

Learn more about Wolken pricing Learn more about Groove pricing
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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The apps examined on this page are only a small sample of our entire Help Desk Software category and you should take into account that there might be better services available. If you want to make sure you make the best possible choice for your company we strongly suggest that you test more solutions first. It may also be a good idea to check out our top 10 Help Desk Software ranking to see which products are now the best ones and leaders in the market.