Compare Wolken vs. Groove

Specific companies want different types of Help Desk Software. To understand well which solution meets your needs, consider comparing various solutions feature by feature along with their terms and costs. Furthermore, you will get a quick idea of their overall performance and customer feedback by having a look at our smart scoring system. The results are: Groove (7.0) vs. Wolken (8.0) for total quality and efficiency; Groove (98%) vs. Wolken (100%) for user satisfaction rating. Analyze their high and weaker points and find out which software is a more sensible choice for your company. An effective, simple tactic is to list the advantages and disadvantages of both services next to each other and check which solution has more benefits. Our team put a lot of effort to prepare reviews of all popular Help Desk Software solutions available on the market, but among all the ones we reviewed these three caught our special attention: Freshdesk, LiveAgent, Samanage.
Software

Wolken

VS

Groove

VS

Wolken screenshot Groove screenshot
Pricing Details

Total Score

Our Score

8.0 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

98% ?

Price

Price

by quote

$15

Pricing Model

Pricing Model

Quote-based Freemium | Monthly payment
Detailed Review

Detailed Review

General Info

General Info

Wolken Enterprise Service Desk is an ITIL compliant and PinkVERIFY™-certified cloud-based help desk application designed and created to help you manage all internal incidents.
Everything you need to deliver awesome, personal customer service.
Useful Links
Available Support

Available Support

Phone Live Support
Ticket
Phone
Ticket Training
Available Features

Available Features

Wolken FEATURES

  • Incident Management
  • Change Request Management
  • Service Request Management
  • Configuration Management
  • Database
  • Task Management
  • Soft Calls Integrations

Groove FEATURES

  • Ticket management system
  • Private notes
  • Multiple mailboxes
  • Email signatures
  • Merging tickets
  • Customer support history
  • Mailbox permissions
  • File attachments
  • Mass actions
  • Ticket priorities
  • Editable contact details
  • Log phone calls
  • Custom profiles
  • Custom outgoing settings
  • Forwarding emails
  • Updating tickets via email
  • Rules
  • Labels
  • Auto replies
  • Collision detection
  • Common replies
  • Reporting
  • Satisfaction ratings
  • Label trends
  • Average reply time
  • Average handle time
  • Top canned replies
  • Knowledge base reporting
  • Self-help success
  • Article usefulness
  • Top searches
  • Top articles
  • Groove add-ons
  • Online support widget
  • Third-party integrations
  • Knowledge base
  • Live chat
Integrations

Integrations

Wolken Enterprise Service Desk offers numerous 3rd party extensions like VOIP solutions, Network monitoring solutions, CRM solutions, and much more.

Groove add-ons:

  • Groove for iOS
  • Knowledge Base
  • Support Widget
  • Satisfaction Ratings
  • Custom Profile Apps
  • Webhooks

Third-party help desk integrations:

  • Slack
  • Olark
  • HipChat
  • Snap Engage
  • Twitter
  • Facebook
  • Zapier
  • MailChimp
  • Campaign Monitor
  • Constant Contact
  • Highrise
  • Batchbook
  • Zoho
  • Capsule
  • Nimble
Vendor Email

Vendor Email

info@wolkensoftware.com
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Customer Types

Customer Types

Large Enterprises | Medium Business Small Business | Medium Business
Phone Number

Phone Number

+1 650 799 5587 48 587415949
Available Plans

Available Plans

Contact Wolken Software for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

Groove Free includes:

  • Email ticket management
  • Collaboration features
  • Common replies
  • Customer history

Groove Plus ($15 per month) includes:

  • Everything from groove free
  • Unlimited mailboxes
  • Reporting and analytics
  • Automated workflows
  • Email tracking
  • White label
  • Groove add-ons
  • Groove 3rd party apps
  • Social media integrations
  • Developer API
Contact Address

Contact Address

E. Bayshore Road, Suite 200
Palo Alto CA 94303
USA
449 Thames Street Newport, RI 02840 United States
Pricing Details

Pricing Details

Learn more about Wolken pricing Learn more about Groove pricing
Prominent Clients

Prominent Clients

Inbound.org, TravelPony, AppFigures
Languages Supported

Languages Supported

USA, UK, Canada, International, India USA, UK, Canada
Product Comparisons

Product Comparisons

Compare with Help Desk Migration
Compare with Issuetrak
Compare with Reamaze
Compare with EasyVista
Compare with Vivantio Service Desk
Compare with Remedyforce
Compare with LANDESK Service Desk
Compare with VisionFlow
Compare with HP Service Manager
Compare with CRMdesk
Compare with VisionFlow
Compare with eStreamDesk Helpdesk
Compare with JitBit HelpDesk
Compare with BeAnywhere Support Express
Compare with Teamwork Desk
Compare with JIRA Service Desk
Compare with Cayzu
Compare with Hiver
Compare with DeskPRO
Compare with CRMdesk
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

When you test various Help Desk Software products you shouldn’t simply analyze their features list and provided pricing plans. Consider that the service must be adjusted to your standards and team so the more flexible their offer the better. Learn what OSes are supported by Groove and Wolken and be certain you will get mobile support for whichever devices you work on in your company. You should also learn which languages and countries are supported, as this could be a deal breaker for many companies.