Compare Salesforce Service Cloud vs. Groove

Finding the perfect Help Desk Software for your business is vital to growing your company’s efficiency. In our platform, you can easily compare numerous solutions to see which one is the right software for your requirements. Here you can match Groove vs. Salesforce Service Cloud and look at their overall scores (7.0 vs. 9.5, respectively) and user satisfaction rating (98% vs. 97%, respectively). You can also look at the specifics of costs, conditions, plans, services, tools, and more, and find out which software offers more advantages for your business. In general, choose the software that lets you to change the features and subscription plan to address your company growth or lack of it. Our experts made sure to review all popular Customer Support Software products that you can find out there, but among all the ones we reviewed these three caught our special attention: Zendesk, Freshdesk, Samanage.

Salesforce Service Cloud




Salesforce Service Cloud screenshot Groove screenshot
Pricing Page

Total Score

Our Score

9.3 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

97% ?

Customer Experience

98% ?





Price Scheme

Price Scheme

Monthly payment Freemium | Monthly payment
Complete Review

Complete Review



Service Cloud customer service software gives you faster, smarter customer support.
Everything you need to deliver awesome, personal customer service.
Useful Links
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Medium Business
Available Devices

Available Devices

Windows Mobile
Vendor's Address

Vendor's Address

The Landmark at One Market, Suite 300
San Francisco, CA 94105
449 Thames Street Newport, RI 02840 United States
Email Address

Email Address

Cost Details

Cost Details

Salesforce Service Cloud offers three SMB and enterprise pricing packages to meet the needs of different users. Give the details a look, and select your plan:

Professional – $75/user/month

Enterprise – $150/user/month

Unlimited – $300/user/month

Groove Free includes:

  • Email ticket management
  • Collaboration features
  • Common replies
  • Customer history

Groove Plus ($15 per month) includes:

  • Everything from groove free
  • Unlimited mailboxes
  • Reporting and analytics
  • Automated workflows
  • Email tracking
  • White label
  • Groove add-ons
  • Groove 3rd party apps
  • Social media integrations
  • Developer API
Available Languages

Available Languages

USA, UK, Canada, International USA, UK, Canada
Prominent Customers

Prominent Customers

Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo, TravelPony, AppFigures
Pricing Page

Pricing Page

Learn more about Salesforce Service Cloud pricing Learn more about Groove pricing


Salesforce Service Cloud FEATURES

  • Goals, coaching, and rewards for teams
  • Dynamic Knowledgebase
  • Live Agent Web Chat
  • Contract & Entitlement Management
  • Workflow & Approval Automation
  • Agent & Team Collaboration
  • Social Integration
  • Web & Email Case Capture
  • APIs
  • Case Management (Auto-assignment, rules & queues)
  • CTI Integration
  • Asset Management & Product Tracking
  • Role Permissions
  • Customizable Reporting & Analytics
  • Multi-Lingual
  • Customizable Agent Console
  • Mobile
  • Self-Service Community


  • Ticket management system
  • Private notes
  • Multiple mailboxes
  • Email signatures
  • Merging tickets
  • Customer support history
  • Mailbox permissions
  • File attachments
  • Mass actions
  • Ticket priorities
  • Editable contact details
  • Log phone calls
  • Custom profiles
  • Custom outgoing settings
  • Forwarding emails
  • Updating tickets via email
  • Rules
  • Labels
  • Auto replies
  • Collision detection
  • Common replies
  • Reporting
  • Satisfaction ratings
  • Label trends
  • Average reply time
  • Average handle time
  • Top canned replies
  • Knowledge base reporting
  • Self-help success
  • Article usefulness
  • Top searches
  • Top articles
  • Groove add-ons
  • Online support widget
  • Third-party integrations
  • Knowledge base
  • Live chat


Salesforce Service Cloud supports integrations with the following business systems and applications:

  • Planyo
  • SumTotal Maestro
  • SmarterU LMS
  • Freshdesk
  • FinancialForce HCM
  • InGenius
  • Fathom Voice
  • ExpertusOne
  • Vocalcom
  • Intuit QuickBase
  • FinancialForce Accounting
  • SightCall
  • Five9
  • Radian6

Groove add-ons:

  • Groove for iOS
  • Knowledge Base
  • Support Widget
  • Satisfaction Ratings
  • Custom Profile Apps
  • Webhooks

Third-party help desk integrations:

  • Slack
  • Olark
  • HipChat
  • Snap Engage
  • Twitter
  • Facebook
  • Zapier
  • MailChimp
  • Campaign Monitor
  • Constant Contact
  • Highrise
  • Batchbook
  • Zoho
  • Capsule
  • Nimble
Support Types

Support Types

Ticket Training
Ticket Training
Phone Number

Phone Number

+1-800-667-6389 48 587415949
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Popular Alternatives

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No Help Desk Software will be perfect enough to solve all the requirements of a specific team. Though main functionalities of Groove and Salesforce Service Cloud are important you should also carefully study the integrations offered by a given service. In many cases you will already be working with other types of B2B software in your company and it’s definitely more beneficial to opt for solutions that integrate well with one another. If you do that you can be certain of a reliable transfer of information between your teams and apps, which can considerably reduce time spent on migrating between one service and the next.