Compare Salesforce Service Cloud vs. GrooveSpecific firms need different types of Help Desk Software. To understand well which service meets your requirements, consider comparing various alternatives feature by feature along with their terms and prices. Similarly, you can get a quick idea of their general effectiveness and customer feedback by having a look at our smart scoring system. The results are: Groove (7.0) vs. Salesforce Service Cloud (9.3) for general quality and functionality; Groove (98%) vs. Salesforce Service Cloud (97%) for user satisfaction rating. Analyze their high and weak points and see which software is a more sensible choice for your company. One simple but effective tip is to write the advantages and disadvantages of both services side by side and find out which app has more benefits. We did our best to prepare reviews of all popular Customer Support Software services offered out there, but among all the ones we reviewed these three caught our special attention: Freshdesk, Zendesk, Samanage.
|Monthly payment||Freemium | Monthly payment|
Service Cloud customer service software gives you faster, smarter customer support.
Everything you need to deliver awesome, personal customer service.
| The Landmark at One Market, Suite 300|
San Francisco, CA 94105
|449 Thames Street Newport, RI 02840 United States|
Salesforce Service Cloud supports integrations with the following business systems and applications:
Third-party help desk integrations:
|Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo||Inbound.org, TravelPony, AppFigures|
Lightning Essentials – $25/user per month (billed annually)
Lightning Professional – $75/user per month (billed annually)
Lightning Enterprise – $150/user per month (billed annually)
Lightning Unlimited – $300/user per month (billed annually)
Groove Free includes:
Groove Plus ($15 per month) includes:
|Learn more about Salesforce Service Cloud pricing||Learn more about Groove pricing|
|Types of Customers|
Types of Customers
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Medium Business|
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Both Groove and Salesforce Service Cloud were reviewed by a team of independent SaaS experts who conducted a detailed analysis of all core aspects of each product. Their final score was calculated by means of unique SmartScore algorithm that gives an individual partial score to every component like: main features, customer support, mobile device support, security, customer satisfaction and market presence. Here at FinancesOnline we are aware that useful features are not the only aspect important to a company so we make an effort to pay attention to all aspects of a app before coming up with its final score.