Compare Helpdesk Pilot vs. GrooveWe are here to streamline the process of reviewing Help Desk Software products for you. In particular, on this page you can check the overall performance of Groove (7.0) and compare it with the overall performance of Helpdesk Pilot (7.2). You may also match their overall user satisfaction rating: Groove (98%) vs. Helpdesk Pilot (99%). Similarly, you can read their services in detail to see which product can better deal with your company’s needs. In general, any business app should allow you to immediately check the big picture, all the while allowing you easy access to the details. Right now, the leading solutions in our Help Desk Software category are: Samanage, Zendesk, Freshdesk.
|Annual Subscription||Freemium | Monthly payment|
Great for Customer Support and IT Help Desk Management.
Everything you need to deliver awesome, personal customer service.
|Learn more about Helpdesk Pilot pricing||Learn more about Groove pricing|
|Verizon, Capgemini, Swarco||Inbound.org, TravelPony, AppFigures|
Annual subscription fee for Helpdesk Pilot:
Lite Edition – $895
Pro Edition – $1195
Enterprise Edition – $1495
Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.
Groove Free includes:
Groove Plus ($15 per month) includes:
|Types of Customers|
Types of Customers
|Small Business | Medium Business||Small Business | Medium Business|
The tool integrates with a lot of platforms, including:
Third-party help desk integrations:
|449 Thames Street Newport, RI 02840 United States|
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It may not always be enough to just compare Groove and Helpdesk Pilot with one another. Although specific features, cost and customer experience are all important and should be included when making a final choice, you should also take a look at the recognition and awards won by every app. Very often a less known product may turn out to be a great choice that was a winner of many industry awards such as our Exceptional Customer Support Award which shows that despite limited market presence it’s a worthy rival to the products that rule the market.