Compare Helpdesk Pilot vs. Groove

We are here to streamline the process of reviewing Help Desk Software products for you. In particular, on this page you can check the overall performance of Groove (7.0) and compare it with the overall performance of Helpdesk Pilot (7.2). You may also match their overall user satisfaction rating: Groove (98%) vs. Helpdesk Pilot (99%). Similarly, you can read their services in detail to see which product can better deal with your company’s needs. In general, any business app should allow you to immediately check the big picture, all the while allowing you easy access to the details. In case you you want to quickly find the optimal Help Desk Software according to our experts we advise you try out these products: Zendesk, Samanage, Freshdesk.

Helpdesk Pilot




Helpdesk Pilot screenshot Groove screenshot
Pricing Details

Our Score

Our Score

7.2 ?

Our Score

8.9 ?

Customer Experience

Customer Experience

Customer Experience

99% ?

Customer Experience

99% ?




By quote

Pricing Model

Pricing Model

Annual Subscription Quote-based
Complete Review

Complete Review

General Description

General Description

Great for Customer Support and IT Help Desk Management.
A sales engagement software built for inbound and outbound sales teams.
Quick Links
Available Devices

Available Devices

Pricing Details

Pricing Details

Learn more about Helpdesk Pilot pricing Learn more about Groove pricing


English English
Popular Customers

Popular Customers

Verizon, Capgemini, Swarco Google, Slack, Uber
Cost Details

Cost Details

Annual subscription fee for Helpdesk Pilot:

Lite Edition – $895

  • 5 categories
  • Maximum staff: 20

Pro Edition – $1195

  • 10 categories
  • LDAP integration
  • Maximum staff: 30

Enterprise Edition – $1495

  • Unlimited categories
  • LDAP integration
  • SLA management
  • Re-branding rights
  • Maximum staff: no limit

Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.

Groove pricing is tailored to your specific business needs. The core features include: 

  • Sales productivity tools
  • Account-based tools
  • Salesforce integration
  • Email and calendar sync
  • Sales analytics
  • Starter Groove Flow

Optional upgrade:

  • Unlimited Groove Flow

Optional add-on:

  • Groove Dialer (click to dial, local presence, Salesforce integration)

Contact the vendor to request for a demo and quote.



Phone No.

Phone No.

1-917-720-3199 +1650-999-0200
Vendor Email

Vendor Email


Helpdesk Pilot FEATURES

  • Ultra clean and intuitive user interface
  • Designed for simplicity
  • Engineered for performance
  • Designed to adapt to your company’s requirements
  • Manage requests sent via email
  • Customize priority
  • End-user web interface
  • Extend the functionality of the help desk
  • Template-based notifications
  • Staff and category signature
  • Tags and due dates
  • Dashboard for starters
  • Private notes for collaboration
  • Smart rules
  • Conversational view
  • Single response, multiple actions
  • Reply to tickets via email
  • Visually informative
  • Quality of service
  • Utilize data within reports


  • Meeting scheduler
  • Auto-call logging
  • Activity log
  • Custom data collection
  • Sales automation
  • Team collaboration
  • Email sync
  • Built-in analytics
  • Email tracking
  • Multi-step campaigns or “Flows”
  • Campaign automation
  • Advanced search
  • Follow-up communications
  • Reminders
  • Filters
  • Sales team activity
  • Account prioritization
  • Account-based engagement
  • Lead coverage
  • Real-time insights
  • Two-way Salesforce integration
  • Personalized emails
  • Local area code calling
  • Built-in dialer
  • Click-to-call
  • Templates
  • Tasks
  • Email scheduling
  • Calendar sync
  • Template performance
  • Call statistics
Available Support

Available Support

Phone Live Support
Ticket Training
Types of Customers

Types of Customers

Small Business | Medium Business Small Business | Large Enterprises | Medium Business


The tool integrates with a lot of platforms, including:

  • Google Apps
  • MS Exchange Support

Groove connects with the following systems seamlessly:

  • Salesforce
  • Gmail
  • Google Calendar
Company's Address

Company's Address

Groove Labs, Inc.
660 4th Street #684
San Francisco, CA 94107
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Popular Alternatives

Popular Alternatives



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It may not always be enough to just compare Groove and Helpdesk Pilot with one another. Although specific features, cost and customer experience are all important and should be included when making a final choice, you should also take a look at the recognition and awards won by every app. Very often a less known product may turn out to be a great choice that was a winner of many industry awards such as our Exceptional Customer Support Award which shows that despite limited market presence it’s a worthy rival to the products that rule the market.