Compare Helpdesk Pilot vs. Groove

We are here to streamline the process of reviewing Help Desk Software products for you. In particular, on this page you can check the overall performance of Groove (7.0) and compare it with the overall performance of Helpdesk Pilot (7.2). You may also match their overall user satisfaction rating: Groove (98%) vs. Helpdesk Pilot (99%). Similarly, you can read their services in detail to see which product can better deal with your company’s needs. In general, any business app should allow you to immediately check the big picture, all the while allowing you easy access to the details. Right now, the leading solutions in our Help Desk Software category are: Samanage, Zendesk, Freshdesk.

Helpdesk Pilot




Helpdesk Pilot screenshot Groove screenshot
Pricing Details

Our Score

Our Score

7.2 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

99% ?

Customer Experience

98% ?





Pricing Model

Pricing Model

Annual Subscription Freemium | Monthly payment
Complete Review

Complete Review

General Description

General Description

Great for Customer Support and IT Help Desk Management.
Everything you need to deliver awesome, personal customer service.
Quick Links
Available Devices

Available Devices

Pricing Details

Pricing Details

Learn more about Helpdesk Pilot pricing Learn more about Groove pricing


English, Europe English
Popular Customers

Popular Customers

Verizon, Capgemini, Swarco, TravelPony, AppFigures
Cost Details

Cost Details

Annual subscription fee for Helpdesk Pilot:

Lite Edition – $895

  • 5 categories
  • Maximum staff: 20

Pro Edition – $1195

  • 10 categories
  • LDAP integration
  • Maximum staff: 30

Enterprise Edition – $1495

  • Unlimited categories
  • LDAP integration
  • SLA management
  • Re-branding rights
  • Maximum staff: no limit

Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.

Groove Free includes:

  • Email ticket management
  • Collaboration features
  • Common replies
  • Customer history

Groove Plus ($15 per month) includes:

  • Everything from groove free
  • Unlimited mailboxes
  • Reporting and analytics
  • Automated workflows
  • Email tracking
  • White label
  • Groove add-ons
  • Groove 3rd party apps
  • Social media integrations
  • Developer API
Phone No.

Phone No.

1-917-720-3199 48 587415949
Vendor Email

Vendor Email


Helpdesk Pilot FEATURES

  • Ultra clean and intuitive user interface
  • Designed for simplicity
  • Engineered for performance
  • Designed to adapt to your company’s requirements
  • Manage requests sent via email
  • Customize priority
  • End-user web interface
  • Extend the functionality of the help desk
  • Template-based notifications
  • Staff and category signature
  • Tags and due dates
  • Dashboard for starters
  • Private notes for collaboration
  • Smart rules
  • Conversational view
  • Single response, multiple actions
  • Reply to tickets via email
  • Visually informative
  • Quality of service
  • Utilize data within reports


  • Ticket management system
  • Private notes
  • Multiple mailboxes
  • Email signatures
  • Merging tickets
  • Customer support history
  • Mailbox permissions
  • File attachments
  • Mass actions
  • Ticket priorities
  • Editable contact details
  • Log phone calls
  • Custom profiles
  • Custom outgoing settings
  • Forwarding emails
  • Updating tickets via email
  • Rules
  • Labels
  • Auto replies
  • Collision detection
  • Common replies
  • Reporting
  • Satisfaction ratings
  • Label trends
  • Average reply time
  • Average handle time
  • Top canned replies
  • Knowledge base reporting
  • Self-help success
  • Article usefulness
  • Top searches
  • Top articles
  • Groove add-ons
  • Online support widget
  • Third-party integrations
  • Knowledge base
  • Live chat
Available Support

Available Support

Ticket Training
Types of Customers

Types of Customers

Small Business | Medium Business Small Business | Medium Business


The tool integrates with a lot of platforms, including:

  • Google Apps
  • MS Exchange Support

Groove add-ons:

  • Groove for iOS
  • Knowledge Base
  • Support Widget
  • Satisfaction Ratings
  • Custom Profile Apps
  • Webhooks

Third-party help desk integrations:

  • Slack
  • Olark
  • HipChat
  • Snap Engage
  • Twitter
  • Facebook
  • Zapier
  • MailChimp
  • Campaign Monitor
  • Constant Contact
  • Highrise
  • Batchbook
  • Zoho
  • Capsule
  • Nimble
Company's Address

Company's Address

449 Thames Street Newport, RI 02840 United States
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Popular Alternatives

Popular Alternatives



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It may not always be enough to just compare Groove and Helpdesk Pilot with one another. Although specific features, cost and customer experience are all important and should be included when making a final choice, you should also take a look at the recognition and awards won by every app. Very often a less known product may turn out to be a great choice that was a winner of many industry awards such as our Exceptional Customer Support Award which shows that despite limited market presence it’s a worthy rival to the products that rule the market.