Compare Helpdesk Pilot vs. GrooveA good way to find the appropriate Help Desk Software product for your company is to evaluate the solutions against each other. Here you can compare Groove and Helpdesk Pilot and see their functions compared in detail to help you select which one is the superior product. Also, you can compare their overall ratings, such as: overall score (Groove: 7.0 vs. Helpdesk Pilot: 7.2) and user satisfaction (Groove: 98% vs. Helpdesk Pilot: 99%). Analyze their distinctive features and similarities and discover which one outperforms the other. Moreover, imagine what your business will be in years to come; will your company outgrow the app in the next couple of years? Right now, the leading solutions in our Help Desk Software category are: Samanage, Zendesk, Freshdesk.
|Annual Subscription||Freemium | Monthly payment|
Great for Customer Support and IT Help Desk Management.
Everything you need to deliver awesome, personal customer service.
|Verizon, Capgemini, Swarco||Inbound.org, TravelPony, AppFigures|
The tool integrates with a lot of platforms, including:
Third-party help desk integrations:
|List of Features|
List of Features
|449 Thames Street Newport, RI 02840 United States|
|Learn more about Helpdesk Pilot pricing||Learn more about Groove pricing|
|Small Business | Medium Business||Small Business | Medium Business|
Annual subscription fee for Helpdesk Pilot:
Lite Edition – $895
Pro Edition – $1195
Enterprise Edition – $1495
Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.
Groove Free includes:
Groove Plus ($15 per month) includes:
|USA, Canada, Europe||USA, UK, Canada|
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You don’t want simply a broad array of features and scalable pricing from a popular Help Desk Software. Almost as important as core features is a top-notch customer support. You want to ensure that in a situation where you have any questions about Groove or Helpdesk Pilot, or you face some problems, or maybe you’ll need to request a certain update or feature useful to your team you can rely on a responsive and helpful customer support. Check out whether solutions such as phone support, tickets or live chat are provided. Additionally, it’s a big plus if you are able to enjoy individual training or at least a knowledge base you can use.