Compare Helpdesk Pilot vs. Groove

A good way to find the appropriate Help Desk Software product for your company is to evaluate the solutions against each other. Here you can compare Groove and Helpdesk Pilot and see their functions compared in detail to help you select which one is the superior product. Also, you can compare their overall ratings, such as: overall score (Groove: 7.0 vs. Helpdesk Pilot: 7.2) and user satisfaction (Groove: 98% vs. Helpdesk Pilot: 99%). Analyze their distinctive features and similarities and discover which one outperforms the other. Moreover, imagine what your business will be in years to come; will your company outgrow the app in the next couple of years? Right now, the leading solutions in our Help Desk Software category are: Samanage, Zendesk, Freshdesk.

Helpdesk Pilot




Helpdesk Pilot screenshot Groove screenshot
Pricing Page

Total Score

Our Score

7.2 ?

Our Score

7.0 ?

Client Experience

Client Experience

Client Experience

99% ?

Client Experience

98% ?





Pricing Model

Pricing Model

Annual Subscription Freemium | Monthly payment
Full Review

Full Review

General Info

General Info

Great for Customer Support and IT Help Desk Management.
Everything you need to deliver awesome, personal customer service.
Useful Links
Customer Support

Customer Support

Ticket Training
Prominent Customers

Prominent Customers

Verizon, Capgemini, Swarco, TravelPony, AppFigures
Supported Integrations

Supported Integrations

The tool integrates with a lot of platforms, including:

  • Google Apps
  • MS Exchange Support

Groove add-ons:

  • Groove for iOS
  • Knowledge Base
  • Support Widget
  • Satisfaction Ratings
  • Custom Profile Apps
  • Webhooks

Third-party help desk integrations:

  • Slack
  • Olark
  • HipChat
  • Snap Engage
  • Twitter
  • Facebook
  • Zapier
  • MailChimp
  • Campaign Monitor
  • Constant Contact
  • Highrise
  • Batchbook
  • Zoho
  • Capsule
  • Nimble
List of Features

List of Features

Helpdesk Pilot FEATURES

  • Ultra clean and intuitive user interface
  • Designed for simplicity
  • Engineered for performance
  • Designed to adapt to your company’s requirements
  • Manage requests sent via email
  • Customize priority
  • End-user web interface
  • Extend the functionality of the help desk
  • Template-based notifications
  • Staff and category signature
  • Tags and due dates
  • Dashboard for starters
  • Private notes for collaboration
  • Smart rules
  • Conversational view
  • Single response, multiple actions
  • Reply to tickets via email
  • Visually informative
  • Quality of service
  • Utilize data within reports


  • Ticket management system
  • Private notes
  • Multiple mailboxes
  • Email signatures
  • Merging tickets
  • Customer support history
  • Mailbox permissions
  • File attachments
  • Mass actions
  • Ticket priorities
  • Editable contact details
  • Log phone calls
  • Custom profiles
  • Custom outgoing settings
  • Forwarding emails
  • Updating tickets via email
  • Rules
  • Labels
  • Auto replies
  • Collision detection
  • Common replies
  • Reporting
  • Satisfaction ratings
  • Label trends
  • Average reply time
  • Average handle time
  • Top canned replies
  • Knowledge base reporting
  • Self-help success
  • Article usefulness
  • Top searches
  • Top articles
  • Groove add-ons
  • Online support widget
  • Third-party integrations
  • Knowledge base
  • Live chat
Phone Number

Phone Number

1-917-720-3199 48 587415949
Contact Address

Contact Address

449 Thames Street Newport, RI 02840 United States
Pricing Page

Pricing Page

Learn more about Helpdesk Pilot pricing Learn more about Groove pricing
OS Supported

OS Supported

Customer Types

Customer Types

Small Business | Medium Business Small Business | Medium Business
Available Plans

Available Plans

Annual subscription fee for Helpdesk Pilot:

Lite Edition – $895

  • 5 categories
  • Maximum staff: 20

Pro Edition – $1195

  • 10 categories
  • LDAP integration
  • Maximum staff: 30

Enterprise Edition – $1495

  • Unlimited categories
  • LDAP integration
  • SLA management
  • Re-branding rights
  • Maximum staff: no limit

Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.

Groove Free includes:

  • Email ticket management
  • Collaboration features
  • Common replies
  • Customer history

Groove Plus ($15 per month) includes:

  • Everything from groove free
  • Unlimited mailboxes
  • Reporting and analytics
  • Automated workflows
  • Email tracking
  • White label
  • Groove add-ons
  • Groove 3rd party apps
  • Social media integrations
  • Developer API
Available Languages

Available Languages

USA, Canada, Europe USA, UK, Canada
Contact Email

Contact Email
Software Comparison

Software Comparison

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Popular Alternatives

Popular Alternatives



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You don’t want simply a broad array of features and scalable pricing from a popular Help Desk Software. Almost as important as core features is a top-notch customer support. You want to ensure that in a situation where you have any questions about Groove or Helpdesk Pilot, or you face some problems, or maybe you’ll need to request a certain update or feature useful to your team you can rely on a responsive and helpful customer support. Check out whether solutions such as phone support, tickets or live chat are provided. Additionally, it’s a big plus if you are able to enjoy individual training or at least a knowledge base you can use.