Compare Bazaarvoice Connections vs. GrooveWhen you need an effective Help Desk Software product for your business you have to invest time and compare several alternatives. It doesn’t have to be complicated, and can be as straightforward as matching their functions in a table like the one below. You will also get a brief idea how each product functions. As an example, on this page you can find Groove’s overall score of 7.0 and compare it against Bazaarvoice Connections’s score of 7.0; or Groove’s user satisfaction level at 98% versus Bazaarvoice Connections’s 97% satisfaction score. The assessment will help you find out the good and bad points of each software, and decide which matches your requirements better. Beyond the main features, the software that’s simple to grasp and use is always the better option. In the event you would like to quickly locate the best CRM Software according to our experts we advise you take a look at one of these products: HubSpot CRM, Pipedrive, Freshdesk.
|Free | Quote-based||Freemium | Monthly payment|
An online portal where brands can access and respond to aggregated consumer reviews and questions across retail partner sites in a single interface.
Everything you need to deliver awesome, personal customer service.
|(866) 522-9227||48 587415949|
|USA, UK, International, Germany||USA, UK, Canada|
|Bazaarvoice Inc., 3900 N. Capital of TX Hwy., Suite 300, Austin, TX 78746||449 Thames Street Newport, RI 02840 United States|
No information available.
Third-party help desk integrations:
|Sleep Revolution, Valspar, Homax Group, Samsung||Inbound.org, TravelPony, AppFigures|
|Types of Customers|
Types of Customers
|Small Business | Medium Business||Small Business | Medium Business|
|Types of Support|
Types of Support
Bazaarvoice Connections offers two packages:
Connections Basic (free)
Reply to shopper questions and view up to 25 customer reviews across all participating retailers in the Bazaarvoice network. After you sign up for the FREE Connections Basic program, you will be automatically eligible to upgrade to Connections Premium.
Connections Premium (by quote)
Respond to shopper reviews and queries across all participating retailers. Bazaarvoice’s technology finds the most important reviews across the Bazaarvoice network and collects them in one inbox to make it simple to respond and learn. Connections Premium pricing is tiered based on review volume.
Groove Free includes:
Groove Plus ($15 per month) includes:
|Learn more about Bazaarvoice Connections pricing||Learn more about Groove pricing|
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When you select a product that you are sure will be an actual asset for your company you shouldn’t simply pay attention to what professionals have to say about it. Quite frequently personal experience with the solution may be different, depending on your own preferences and work processes. This is why in our reviews we also offer our User Satisfaction Rating for every product to give you an immediate impression of how real users of Groove and Bazaarvoice Connections rate their experience with the solution. Our algorithm is based on advanced analysis of product mentions on other sites, social media as well as blogs, so you will receive a full and credible overview of what other customers think about every product. In this case Groove got a total satisfaction rating at 98% while for Bazaarvoice Connections 97% of people claim they had an enjoyable experience with it.