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Compare Bazaarvoice Connections vs. Groove

When you need an effective Help Desk Software product for your business you have to invest time and compare several alternatives. It doesn’t have to be complicated, and can be as straightforward as matching their functions in a table like the one below. You will also get a brief idea how each product functions. As an example, on this page you can find Groove’s overall score of 7.0 and compare it against Bazaarvoice Connections’s score of 7.0; or Groove’s user satisfaction level at 98% versus Bazaarvoice Connections’s 97% satisfaction score. The assessment will help you find out the good and bad points of each software, and decide which matches your requirements better. Beyond the main features, the software that’s simple to grasp and use is always the better option. Users who are pressed for time or want a CRM Software advice from our experts may want to take a look at these top choices for this year: HubSpot CRM, Freshsales, Freshdesk.
Product

Bazaarvoice Connections

VS

Groove

VS

Bazaarvoice Connections screenshot Groove screenshot
Pricing Page

Score

Our Score

8.7 ?

Our Score

8.9 ?

Customer Experience

Customer Experience

Customer Experience

97% ?

Customer Experience

99% ?

Cost

Cost

by quote

By quote

Pricing Model

Pricing Model

Free | Quote-based Quote-based
Full Review

Full Review

General Description

General Description

An online portal where brands can access and respond to aggregated consumer reviews and questions across retail partner sites in a single interface.
A sales engagement software built for inbound and outbound sales teams.
Easy Links
Phone Number

Phone Number

(866) 522-9227 +1650-999-0200
Available Languages

Available Languages

English English
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Web-based
Company's Address

Company's Address

Bazaarvoice Inc., 3900 N. Capital of TX Hwy., Suite 300, Austin, TX 78746 Groove Labs, Inc.
660 4th Street #684
San Francisco, CA 94107
Integrations

Integrations

No information available.

Groove connects with the following systems seamlessly:

  • Salesforce
  • Gmail
  • Google Calendar
Company Email

Company Email

connections@bazaarvoice.com sales@grooveapp.com
Prominent Customers

Prominent Customers

Sleep Revolution, Valspar, Homax Group, Samsung Google, Slack, Uber
Features

Features

Bazaarvoice Connections FEATURES

  • Tailored support
  • Client success teams who are local to your region
  • In 37 languages globally
  • Extend your content reach
  • In-depth reporting
  • Respond to reviews, answer questions
  • Industry-leading moderation
  • Brain power
  • 24/7 moderation
  • Customize content tagging for your business easily
  • Global scalability
  • Drive more traffic with Google
  • Improve your ROI on paid ads
  • Strong anti-fraud protections
  • No waiting for content
  • Customize your forms to your needs
  • Innovation built in-house

Groove FEATURES

  • Meeting scheduler
  • Auto-call logging
  • Activity log
  • Custom data collection
  • Sales automation
  • Team collaboration
  • Email sync
  • Built-in analytics
  • Email tracking
  • Multi-step campaigns or “Flows”
  • Campaign automation
  • Advanced search
  • Follow-up communications
  • Reminders
  • Filters
  • Sales team activity
  • Account prioritization
  • Account-based engagement
  • Lead coverage
  • Real-time insights
  • Two-way Salesforce integration
  • Personalized emails
  • Local area code calling
  • Built-in dialer
  • Click-to-call
  • Templates
  • Tasks
  • Email scheduling
  • Calendar sync
  • Template performance
  • Call statistics
Types of Customers

Types of Customers

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Types of Support

Types of Support

Phone
Phone Live Support
Ticket Training
Available Plans

Available Plans

Bazaarvoice Connections offers two packages:

Connections Basic (free)

Reply to shopper questions and view up to 25 customer reviews across all participating retailers in the Bazaarvoice network. After you sign up for the FREE Connections Basic program, you will be automatically eligible to upgrade to Connections Premium.

Connections Premium (by quote)

Respond to shopper reviews and queries across all participating retailers. Bazaarvoice’s technology finds the most important reviews across the Bazaarvoice network and collects them in one inbox to make it simple to respond and learn. Connections Premium pricing is tiered based on review volume.

Groove pricing is tailored to your specific business needs. The core features include: 

  • Sales productivity tools
  • Account-based tools
  • Salesforce integration
  • Email and calendar sync
  • Sales analytics
  • Starter Groove Flow

Optional upgrade:

  • Unlimited Groove Flow

Optional add-on:

  • Groove Dialer (click to dial, local presence, Salesforce integration)

Contact the vendor to request for a demo and quote.

 

 

Pricing Page

Pricing Page

Learn more about Bazaarvoice Connections pricing Learn more about Groove pricing
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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When you select a product that you are sure will be an actual asset for your company you shouldn’t simply pay attention to what professionals have to say about it. Quite frequently personal experience with the solution may be different, depending on your own preferences and work processes. This is why in our reviews we also offer our User Satisfaction Rating for every product to give you an immediate impression of how real users of Groove and Bazaarvoice Connections rate their experience with the solution. Our algorithm is based on advanced analysis of product mentions on other sites, social media as well as blogs, so you will receive a full and credible overview of what other customers think about every product. In this case Groove got a total satisfaction rating at 98% while for Bazaarvoice Connections 97% of people claim they had an enjoyable experience with it.