Compare Bazaarvoice Connections vs. Groove

When you need an effective Help Desk Software product for your business you have to invest time and compare several alternatives. It doesn’t have to be complicated, and can be as straightforward as matching their functions in a table like the one below. You will also get a brief idea how each product functions. As an example, on this page you can find Groove’s overall score of 7.0 and compare it against Bazaarvoice Connections’s score of 7.0; or Groove’s user satisfaction level at 98% versus Bazaarvoice Connections’s 97% satisfaction score. The assessment will help you find out the good and bad points of each software, and decide which matches your requirements better. Beyond the main features, the software that’s simple to grasp and use is always the better option. In case you you would like to quickly find the more reliable CRM Software according to our experts we suggest you check out the following solutions: Freshdesk, Pipedrive, HubSpot CRM.

Bazaarvoice Connections




Bazaarvoice Connections screenshot Groove screenshot
Pricing Page


Our Score

8.7 ?

Our Score

7.0 ?

Customer Experience

Customer Experience

Customer Experience

97% ?

Customer Experience

98% ?



by quote


Pricing Model

Pricing Model

Free | Quote-based Freemium | Monthly payment
Full Review

Full Review

General Description

General Description

An online portal where brands can access and respond to aggregated consumer reviews and questions across retail partner sites in a single interface.
Everything you need to deliver awesome, personal customer service.
Easy Links
Phone Number

Phone Number

(866) 522-9227 48 587415949
Available Languages

Available Languages

English English
Devices Supported

Devices Supported

Company's Address

Company's Address

Bazaarvoice Inc., 3900 N. Capital of TX Hwy., Suite 300, Austin, TX 78746 449 Thames Street Newport, RI 02840 United States


No information available.

Groove add-ons:

  • Groove for iOS
  • Knowledge Base
  • Support Widget
  • Satisfaction Ratings
  • Custom Profile Apps
  • Webhooks

Third-party help desk integrations:

  • Slack
  • Olark
  • HipChat
  • Snap Engage
  • Twitter
  • Facebook
  • Zapier
  • MailChimp
  • Campaign Monitor
  • Constant Contact
  • Highrise
  • Batchbook
  • Zoho
  • Capsule
  • Nimble
Company Email

Company Email
Prominent Customers

Prominent Customers

Sleep Revolution, Valspar, Homax Group, Samsung, TravelPony, AppFigures


Bazaarvoice Connections FEATURES

  • Tailored support
  • Client success teams who are local to your region
  • In 37 languages globally
  • Extend your content reach
  • In-depth reporting
  • Respond to reviews, answer questions
  • Industry-leading moderation
  • Brain power
  • 24/7 moderation
  • Customize content tagging for your business easily
  • Global scalability
  • Drive more traffic with Google
  • Improve your ROI on paid ads
  • Strong anti-fraud protections
  • No waiting for content
  • Customize your forms to your needs
  • Innovation built in-house


  • Ticket management system
  • Private notes
  • Multiple mailboxes
  • Email signatures
  • Merging tickets
  • Customer support history
  • Mailbox permissions
  • File attachments
  • Mass actions
  • Ticket priorities
  • Editable contact details
  • Log phone calls
  • Custom profiles
  • Custom outgoing settings
  • Forwarding emails
  • Updating tickets via email
  • Rules
  • Labels
  • Auto replies
  • Collision detection
  • Common replies
  • Reporting
  • Satisfaction ratings
  • Label trends
  • Average reply time
  • Average handle time
  • Top canned replies
  • Knowledge base reporting
  • Self-help success
  • Article usefulness
  • Top searches
  • Top articles
  • Groove add-ons
  • Online support widget
  • Third-party integrations
  • Knowledge base
  • Live chat
Types of Customers

Types of Customers

Small Business | Medium Business Small Business | Medium Business
Types of Support

Types of Support

Ticket Training
Available Plans

Available Plans

Bazaarvoice Connections offers two packages:

Connections Basic (free)

Reply to shopper questions and view up to 25 customer reviews across all participating retailers in the Bazaarvoice network. After you sign up for the FREE Connections Basic program, you will be automatically eligible to upgrade to Connections Premium.

Connections Premium (by quote)

Respond to shopper reviews and queries across all participating retailers. Bazaarvoice’s technology finds the most important reviews across the Bazaarvoice network and collects them in one inbox to make it simple to respond and learn. Connections Premium pricing is tiered based on review volume.

Groove Free includes:

  • Email ticket management
  • Collaboration features
  • Common replies
  • Customer history

Groove Plus ($15 per month) includes:

  • Everything from groove free
  • Unlimited mailboxes
  • Reporting and analytics
  • Automated workflows
  • Email tracking
  • White label
  • Groove add-ons
  • Groove 3rd party apps
  • Social media integrations
  • Developer API
Pricing Page

Pricing Page

Learn more about Bazaarvoice Connections pricing Learn more about Groove pricing
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Popular Alternatives

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When you select a product that you are sure will be an actual asset for your company you shouldn’t simply pay attention to what professionals have to say about it. Quite frequently personal experience with the solution may be different, depending on your own preferences and work processes. This is why in our reviews we also offer our User Satisfaction Rating for every product to give you an immediate impression of how real users of Groove and Bazaarvoice Connections rate their experience with the solution. Our algorithm is based on advanced analysis of product mentions on other sites, social media as well as blogs, so you will receive a full and credible overview of what other customers think about every product. In this case Groove got a total satisfaction rating at 98% while for Bazaarvoice Connections 97% of people claim they had an enjoyable experience with it.