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Compare Groove vs Track-It!

What is better Groove or Track-It!? Comparing Groove and Track-It!, you can easily see which Customer Support Software product is the more suitable option. This guarantees that your enterprise will be able to choose most productive and useful program. You can study the specifics, including available tools, prices, plans offered by each vendor, offer terms, and many more

We also let you evaluate their general scores to know which one appears to be better. Groove has 9.5 points for overall quality and 99% rating for user satisfaction; while Track-It! has 8.1 points for overall quality and 100% for user satisfaction. You can also check which software company is more dependable by sending an an email question to the two companies and see which one replies faster.

We know that not all people have enough time to try out dozens of different services, so we prepared a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, Zendesk, Salesforce Service Cloud.

SmartScore™

OUR SCORE 9.5

User Satisfaction

CUSTOMER EXPERIENCE 91%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

General

  • Mailbox
  • Reporting Data Retention
  • Team Management
  • API Access
  • Satisfaction Rating Collection
  • Workflow Automation
  • Customer Profiling
  • @Mention Capability
  • Internal Note Taking
  • Canned Replies
  • Knowledge Base
  • SSO/SAML
  • HIPAA Compliance
  • Live Chat
  • White Labeling

Email Management

  • Unified Inbox View
  • Advanced Email Formatting
  • File Support
  • Automated BCC
  • Bulk Action Options
  • Collapsible Email Threads
  • Custom Folder Creation
  • Email Signature Creation
  • Conversation Merging
  • Inbox Migration
  • Email Snoozing
  • Spam Filtering
  • Open Tracking
  • Outgoing SMTP
  • Phone Conversation
  • Built-In Search Engine
  • Email Tagging
  • Unsend Function

Customer Insights

  • Contact Detail Storage
  • Customer History

Team Collaboration

  • Agent Availability Tracking
  • Assignment Management
  • Inbox Segmentation
  • Agent Permissions
  • Email Notifications
  • Collision Detection
  • Assignment Status

Reporting

  • Company Reporting
  • Productivity Tracking
  • Reporting Retention
  • Conversation Reporting
  • Happiness Reporting
  • Timezone Configuration
  • Custom Views
  • Data Exporting
  • Printable Reports

Pricing Info

Groove offers different subscription packages that are bundled depending on the types of features you want as well as the number of mailboxes you need for your operations. For your convenience, the vendor offers a free 14-day trial to help you get a better feel of the features of the software before you commit to any of their subscription plans.

Starter – $15/month/user (billed annually); $19/month/user (billed monthly)

  • 1 Mailbox
  • 1 Basic Knowledge Base
  • Supports 2 to 10 Users
  • Reporting Feature
  • Support Widget
  • Accommodates a Maximum of 10 Canned Replies
  • @Mention Capability

Plus – $29/month (billed annually); $34/month (billed monthly)

  • Includes All Starter Features
  • 5 Mailboxes
  • Reporting Feature
  • Rules and Workflow Automation
  • Satisfaction Rating Collection
  • Team Management
  • API and 30+ Integrations

Pro – $39/month (billed annually); $49/month (billed monthly)

  • Includes All Plus Features
  • 25 Mailboxes
  • Custom Field Options
  • Integration with Salesforce, HubspotApps, and Jira
  • IP Restrictions
  • SSO/SAML
  • HIPAA Compliance

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Unsplash, Wag!, and HubSpot

Integrations

Groove supports over 20 integrations for social media, eCommerce, payment processing, project management, email management, and many more via Zapier and open API:

  • Slack
  • Olark
  • HipChat
  • Snap Engage
  • Twitter
  • Facebook
  • Zapier
  • MailChimp
  • Campaign Monitor
  • Constant Contact
  • Highrise
  • Batchbook
  • Zoho
  • Capsule
  • Nimble
  • Github
  • Stripe
  • Shopify
  • Trello
  • Delighted
  • JustCall
  • PieSync
  • Nicereply
  • Chargebee
  • Influx
  • Ask Nicely

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A simple yet intuitive help desk software designed to help users deliver efficient yet personal customer service.

Company Email

alex@groovehq.com

Contact No.

Company's Address

NOAWARDS
YET

SmartScore™

OUR SCORE 8.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $995

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • IT Help Desk / Facilities Management / HR Management
  • Asset Management
  • Change Management
  • Self-Service Portal
  • Software License Management
  • Mobile Help Desk
  • Knowledge Management
  • Scheduled & E-mailed Reports
  • Dashboards and Analytics
  • Purchasing
  • Training
  • Library

Pricing Info

Track-It! is a solid option for companies seeking a home grown solution or a freeware platform. Affordable, reliable and consistent, users can get Track-It for a single payment with rates starting at $995. A 30-day free trial is also available.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Zane State College

Integrations

  • LDAP/Active Directory integration
  • Track-It Barcode
  • Remote Track-It!

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Track-It! combines the features of a help desk solution and an asset management platform into one dynamic package.

Company Email

Contact No.

Company's Address

2101 CityWest Boulevard
Houston, TX 77042

In case you are still having second thoughts about which app will work best for your company it might be a sensible idea to take a look at each service’s social metrics. These metrics are usually an indicator of how popular every app is and how big is its online presence.For instance, if you analyze Groove LinkedIn page you’ll learn that they are followed by 696 users. In case of Track-It! the amount of followers on their LinkedIn page is 81943.

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