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Compare Groove vs TeamViewer

What is better Groove or TeamViewer? It’s easy to our scoring system to give you a general idea which Customer Support Software product is more suitable for your company. For overall product quality, Groove earned 9.5 points, while TeamViewer received 8.4 points. Meanwhile, for user satisfaction, Groove scored 99%, while TeamViewer scored 96%.

Details about their unique elements, tools, supported platforms, customer service, plus more are provided below to help you get a more accurate review. Keep in mind to get only the features your business requires to avoid wasting resources for features which are redundant.

Our experts made sure to review all popular Customer Support Software solutions available on the market, but among them these three deserved our special attention: Salesforce Service Cloud, Freshdesk, Zendesk.

SmartScore™

OUR SCORE 9.5

User Satisfaction

CUSTOMER EXPERIENCE 91%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

General

  • Mailbox
  • Reporting Data Retention
  • Team Management
  • API Access
  • Satisfaction Rating Collection
  • Workflow Automation
  • Customer Profiling
  • @Mention Capability
  • Internal Note Taking
  • Canned Replies
  • Knowledge Base
  • SSO/SAML
  • HIPAA Compliance
  • Live Chat
  • White Labeling

Email Management

  • Unified Inbox View
  • Advanced Email Formatting
  • File Support
  • Automated BCC
  • Bulk Action Options
  • Collapsible Email Threads
  • Custom Folder Creation
  • Email Signature Creation
  • Conversation Merging
  • Inbox Migration
  • Email Snoozing
  • Spam Filtering
  • Open Tracking
  • Outgoing SMTP
  • Phone Conversation
  • Built-In Search Engine
  • Email Tagging
  • Unsend Function

Customer Insights

  • Contact Detail Storage
  • Customer History

Team Collaboration

  • Agent Availability Tracking
  • Assignment Management
  • Inbox Segmentation
  • Agent Permissions
  • Email Notifications
  • Collision Detection
  • Assignment Status

Reporting

  • Company Reporting
  • Productivity Tracking
  • Reporting Retention
  • Conversation Reporting
  • Happiness Reporting
  • Timezone Configuration
  • Custom Views
  • Data Exporting
  • Printable Reports

Pricing Info

Groove offers different subscription packages that are bundled depending on the types of features you want as well as the number of mailboxes you need for your operations. For your convenience, the vendor offers a free 14-day trial to help you get a better feel of the features of the software before you commit to any of their subscription plans.

Starter – $15/month/user (billed annually); $19/month/user (billed monthly)

  • 1 Mailbox
  • 1 Basic Knowledge Base
  • Supports 2 to 10 Users
  • Reporting Feature
  • Support Widget
  • Accommodates a Maximum of 10 Canned Replies
  • @Mention Capability

Plus – $29/month (billed annually); $34/month (billed monthly)

  • Includes All Starter Features
  • 5 Mailboxes
  • Reporting Feature
  • Rules and Workflow Automation
  • Satisfaction Rating Collection
  • Team Management
  • API and 30+ Integrations

Pro – $39/month (billed annually); $49/month (billed monthly)

  • Includes All Plus Features
  • 25 Mailboxes
  • Custom Field Options
  • Integration with Salesforce, HubspotApps, and Jira
  • IP Restrictions
  • SSO/SAML
  • HIPAA Compliance

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Unsplash, Wag!, and HubSpot

Integrations

Groove supports over 20 integrations for social media, eCommerce, payment processing, project management, email management, and many more via Zapier and open API:

  • Slack
  • Olark
  • HipChat
  • Snap Engage
  • Twitter
  • Facebook
  • Zapier
  • MailChimp
  • Campaign Monitor
  • Constant Contact
  • Highrise
  • Batchbook
  • Zoho
  • Capsule
  • Nimble
  • Github
  • Stripe
  • Shopify
  • Trello
  • Delighted
  • JustCall
  • PieSync
  • Nicereply
  • Chargebee
  • Influx
  • Ask Nicely

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A simple yet intuitive help desk software designed to help users deliver efficient yet personal customer service.

Company Email

alex@groovehq.com

Contact No.

Company's Address

NOAWARDS
YET

SmartScore™

OUR SCORE 8.4

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $749

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Remote Support
  • Remote Administration
  • Remote Access
  • Home Office
  • Online Meetings
  • Online Presentation
  • Training Session
  • Online Teamwork
  • Chat and nudge
  • Push text to device clipboard
  • Push and pull Wi-Fi settings
  • Pull system log files
  • See a list of all installed apps
  • Real-time screen sharing
  • Secure connection
  • User management
  • Log every support connection
  • Web-based connections
  • Central setting policies
  • Service queue with session codes
  • Customer modules with your own corporate design
  • IT management with ITbrain™

Pricing Info

Teamviewer is available as a downloadable software with varying one-time license fees:

Free – for personal, non-commercial use or as a trial version for business users.

Business – $749

  • Unlimited endpoints
  • Single-user license
  • Device management
  • Customizable customer modules
  • Meetings & Presentations
  • PC2PC, Mobile2PC
  • Wake-on-LAN

Premium – $1,499

  • Unlimited endpoints
  • All Business features, plus:
  • Multi-user (floating) license
  • Device and user management
  • Customizable customer modules
  • Meetings & Presentations
  • PC2PC, Mobile2PC
  • Wake-on-LAN
  • User connection reporting
  • 1 channel (concurrent user)
  • Additional channels available (extra charge)

Corporate – $2,839

  • Unlimited endpoints
  • Everything in the Premium plan +
  • Multi-user (floating) license
  • Device and user management
  • Customizable customer modules
  • Meetings & Presentations
  • PC2PC, Mobile2PC
  • Wake-on-LAN
  • User and device connection reporting
  • 3 channels (concurrent users)
  • Additional channels available (extra charge)
  • Mass deployment
  • 12 months of priority service

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Intesa Bank

Integrations

TeamViewer supports integrations with the following business systems and applications:

  • Microsoft Outlook
  • JIRA
  • Spiceworks
  • ZenDesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

TeamViewer is a software tool that enables you to remote control any computer over the internet within seconds and also conduct online meetings.

Company Email

support@teamviewer.com

Contact No.

Company's Address

TeamViewer GmbH
Jahnstr. 30
73037 Göppingen
Germany

In case you are still having doubts about which software will be best in your case it might be a sensible idea to take a look at each service’s social metrics. Such metrics are quite often a way to see how popular each solution is and how big is its online presence. For example Groove Twitter profile has currently 7359 followers. At the same time TeamViewer Twitter is followed by 15873 users.

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