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Compare Groove vs Moobidesk

What is better Groove or Moobidesk? It’s easy to our scoring system to give you a general idea which Customer Support Software product is more suitable for your business. For overall product quality, Groove attained 9.5 points, while Moobidesk earned 8.0 points. At the same time, for user satisfaction, Groove scored 99%, while Moobidesk scored N/A%.

Information regarding their characteristics, tools, supported platforms, customer service, etc. are provided below to help you get a more versatile comparison. Keep in mind to purchase only the features your company needs so as not to waste money for tools that you won’t be using.

We did our best to review all popular Customer Support Software solutions that you can find on the market, but among them these three caught our special attention: Salesforce Service Cloud, Zendesk, Freshdesk.

SmartScore™

OUR SCORE 9.5

User Satisfaction

CUSTOMER EXPERIENCE 91%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

General

  • Mailbox
  • Reporting Data Retention
  • Team Management
  • API Access
  • Satisfaction Rating Collection
  • Workflow Automation
  • Customer Profiling
  • @Mention Capability
  • Internal Note Taking
  • Canned Replies
  • Knowledge Base
  • SSO/SAML
  • HIPAA Compliance
  • Live Chat
  • White Labeling

Email Management

  • Unified Inbox View
  • Advanced Email Formatting
  • File Support
  • Automated BCC
  • Bulk Action Options
  • Collapsible Email Threads
  • Custom Folder Creation
  • Email Signature Creation
  • Conversation Merging
  • Inbox Migration
  • Email Snoozing
  • Spam Filtering
  • Open Tracking
  • Outgoing SMTP
  • Phone Conversation
  • Built-In Search Engine
  • Email Tagging
  • Unsend Function

Customer Insights

  • Contact Detail Storage
  • Customer History

Team Collaboration

  • Agent Availability Tracking
  • Assignment Management
  • Inbox Segmentation
  • Agent Permissions
  • Email Notifications
  • Collision Detection
  • Assignment Status

Reporting

  • Company Reporting
  • Productivity Tracking
  • Reporting Retention
  • Conversation Reporting
  • Happiness Reporting
  • Timezone Configuration
  • Custom Views
  • Data Exporting
  • Printable Reports

Pricing Info

Groove offers different subscription packages that are bundled depending on the types of features you want as well as the number of mailboxes you need for your operations. For your convenience, the vendor offers a free 14-day trial to help you get a better feel of the features of the software before you commit to any of their subscription plans.

Starter – $15/month/user (billed annually); $19/month/user (billed monthly)

  • 1 Mailbox
  • 1 Basic Knowledge Base
  • Supports 2 to 10 Users
  • Reporting Feature
  • Support Widget
  • Accommodates a Maximum of 10 Canned Replies
  • @Mention Capability

Plus – $29/month (billed annually); $34/month (billed monthly)

  • Includes All Starter Features
  • 5 Mailboxes
  • Reporting Feature
  • Rules and Workflow Automation
  • Satisfaction Rating Collection
  • Team Management
  • API and 30+ Integrations

Pro – $39/month (billed annually); $49/month (billed monthly)

  • Includes All Plus Features
  • 25 Mailboxes
  • Custom Field Options
  • Integration with Salesforce, HubspotApps, and Jira
  • IP Restrictions
  • SSO/SAML
  • HIPAA Compliance

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Unsplash, Wag!, and HubSpot

Integrations

Groove supports over 20 integrations for social media, eCommerce, payment processing, project management, email management, and many more via Zapier and open API:

  • Slack
  • Olark
  • HipChat
  • Snap Engage
  • Twitter
  • Facebook
  • Zapier
  • MailChimp
  • Campaign Monitor
  • Constant Contact
  • Highrise
  • Batchbook
  • Zoho
  • Capsule
  • Nimble
  • Github
  • Stripe
  • Shopify
  • Trello
  • Delighted
  • JustCall
  • PieSync
  • Nicereply
  • Chargebee
  • Influx
  • Ask Nicely

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A simple yet intuitive help desk software designed to help users deliver efficient yet personal customer service.

Company Email

alex@groovehq.com

Contact No.

Company's Address

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $36

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Broadcast Messaging
  • Artificial Intelligence
  • Contact Management
  • Powerful Metrics
  • API
  • Mobile Apps
  • Omnichannel Support
  • Smart response suggestion
  • Customer Profile With Audit Trail
  • Real-Time Monitoring Reports

Pricing Info

Moobidesk offers the following basic and enterprise pricing information

Moobidesk – from $45/agent/month or $36/agent/month (billed annually)
  • Recommended for up to 10 agents
  • A unified easy-to-use interface for all channels
  • Real-time analytics to monitor performance
  • Dedicated account manager who can assist and work with you
Moobidesk Enterprise – from $65/agent/month or $52/agent/month (billed annually)
All Moobidesk features, plus:
  • Recommended for more than 10 agents
  • Powerful omnichannel routing
  • Configurable workflow and SLAs to define metrics and optimize call center performance
  • Monitor conversations and effectively train agents to achieve the best results with every chat

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

SGCarMart.com, Face of Man

Integrations

Moobidesk integrates with the following business systems and applications:

  • SugarCRM
  • WhatsApp
  • Facebook
  • Instagram
  • Twitter
  • Telegram
  • Line
  • Web Chat
  • WeChat

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Moobidesk is a customer engagement platform that enables businesses and organizations to engage and provide quality support to their customers through any support and communication channels.

Company Email

enquiry@moobidesk.com

Contact No.

Company's Address

MavenLab Pte LTD
Block 1004 Toa Payoh North #02-15 318995
Singapore

Every time you research different Customer Support Software services you shouldn’t only look at their list of features and offered pricing packages. Pay attention to the fact that the app should be matching your needs and business so the more flexible their offer the better. Explore which platforms are supported by Groove and Moobidesk and ensure you will obtain mobile support for whichever devices you use in your company. You should also find out which languages and countries are supported, because this might be a critical factor for many businesses.

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