MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare Grade.us vs Jira Service Desk

What is better Grade.us or Jira Service Desk? There are many CRM Software products out there today. The ideal way to find out which app fits your needs best is to check them side by side. For instance, here you can review Grade.us and Jira Service Desk for their overall score (8.5 vs. 9.0, respectively) or their user satisfaction rating (100% vs. 96%, respectively).

Additionally, you can check their capabilities and pricing stipulations as well as other useful facts below. When matching products make sure you check their corresponding capabilities and mark their disparities to get a clearer picture of both deals. Similarly, remember to assess secondary factors like security, backup, ease-of-use, and customer support.

At the moment, the most popular solutions in our Feedback & Reviews Management Software category are: Yotpo, Qualtrics CX, SoGoSurvey.

NOAWARDS
YET

SmartScore™

8.5

User Satisfaction

100%

Pricing:

Starting from $180

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi-channel review funnel system
  • Manage multiple locations or clients
  • Use your own brand and domain(s)
  • Drive reviews on all local and industry review sites
  • Pre-empt negative reviews
  • Collect reviews on-location with compliant “kiosk mode”
  • Embed landing pages anywhere
  • Engage customers with coupons/offers
  • Automate email review campaigns
  • Automate SMS review campaigns
  • Drop-shipped “review invite” cards
  • Monitor all major and industry-specific review sites
  • Get new review alerts from around the Web
  • Stream latest and greatest reviews to your website and social media
  • Track campaign performance
  • Produce custom schedule or on-demand reports (PDF and interactive)
  • Client- or staff-facing account dashboard under your brand and domain
  • Access our API for integrations with your own site or dashboard
  • Use API-based plugins for Wordpress, Joomla and Drupal
  • Data analysis and insights via NLP, text analytics and more
  • Advanced competitive intelligence and reporting
  • Customized solutions to meet complex business cases

Pricing Info

Grade.us has three plans that cater to specific business sizes and requirements. You can sign up for a live demo and a 14-day free trial to explore the software. For more information, contact the software provider’s sales team.

Meanwhile, here’s an overview of its enterprise pricing packages:

Professional – starting at $180/month

  • If paid annually, $1,944/year ($162/month)
  • 3 profiles
  • Ideal for individual marketers and consultants

Agency – starting at $400/month

  • If paid annually, $4,320/year ($360/month)
  • 10 seats
  • Ideal for local agencies and resellers

Partner/Enterprise – starting at $2,500/month

  • If paid annually, $27,000/year ($2,250/month)
  • 100 seats
  • Ideal for larger agencies, franchises, and brands

Integrations

Grade.us integrates with the following business systems and applications:

  • WordPress
  • Joomla
  • Drupal
  • API Integration

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Duct Tape Marketing, NJS Marketing, Titan Web Agency

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Grade.us is a powerful and effective review management platform that enables businesses to create a review funnel process that is easy and efficient.

Company Email

support@grade.us

Contact No.

Company's Address

55 Park Ave., Suite 35
Bloomfield, NJ 07003
USA

Popular Grade.us Alternatives

NOAWARDS
YET

SmartScore™

9.0

User Satisfaction

96%

Pricing:

Starting from $20

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer portal
  • JIRA software integration
  • Automation
  • ITIL-ready templates
  • Real-time updates, information, and collaboration
  • Performance metrics
  • Confluence integration
  • Self-service
  • Knowledge base
  • Repetitive task automation
  • API
  • SLAs (Service Level Agreements)
  • Metrics report
  • Atlassian Marketplace compatibility
  • CSAT reporting
  • Machine learning

Pricing Info

Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.

Cloud – Free

  • Up to 3 agents
  • Unlimited customers
  • Service request management
  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Configurable workflows
  • Self-service portal
  • Knowledgebase
  • Queues
  • Email and embeddable widget
  • SLA management
  • Reporting & analytics
  • Automation
  • Multi-language support
  • Apps and integration
  • 2GB file storage
  • Community Support

Cloud – Standard ($20/agent/month)

  • Up to 5,000 agents
  • Unlimited customers
  • Service request management
  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Configurable workflows
  • Self-service portal
  • Knowledgebase
  • Queues
  • Email and embeddable widget
  • SLA management
  • Reporting & analytics
  • Automation
  • Multi-language support
  • Apps and integration
  • Audit logs
  • 250GB Storage
  • Local Business Hours Support

Cloud – Premium ($40/agent/month)

  • Up to 5,000 agents
  • Unlimited customers
  • Service request management
  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Configurable workflows
  • Self-service portal
  • Knowledgebase
  • Queues
  • Email and embeddable widget
  • SLA management
  • Reporting & analytics
  • Automation
  • Multi-language support
  • Apps and integration
  • Audit logs
  • 9% uptime SLA
  • Unlimited Storage
  • 24/7 Premium Support

Self-managed – Server (one-time payment starting at $10 for 3 agents)

  • Complete control of your environment
  • A single server deployment
  • Perpetual license + free year of maintenance

Self-managed – Data Center (starting at $13,200/year for 50 agents)

  • Complete control of your environment
  • Active-active clustering for high availability
  • Annual term license + maintenance
  • Atlassian-supported disaster recovery

Integrations

Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:

  • Jira Software
  • Slack
  • HipChat
  • Google
  • Confluence
  • Trello
  • Tasktop Sync
  • HappyFox
  • JEMH
  • ERPM
  • Zendesk
  • Insight
  • Freshservice
  • Bomgar
  • Kelverion
  • Zephyr
  • Salesforce
  • Gliffy
  • GitHub
  • Balsamiq
  • Azuqua
  • Amity

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

The Daily Telegraph, Twitter, NASA

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.

Company Email

sales@atlassian.com

Contact No.

Company's Address

Atlassian Corporation PLC
Level 6, 341 George Street
Sydney, NSW, 2000
Australia

HubSpot CRM

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

9.8

User Satisfaction

99%

Pricing:

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customize views
  • Deal and Task Board
  • Hubspot Marketing Synchronization
  • Drag and Drop Communicator
  • Email Integration
  • Phone Integration
  • Website Integration
  • Enrichment
  • Social Media
  • Company Database
  • Website Visitors
  • Email Connections
  • Sidekick Integration
  • CRM Details
  • Templates, Tracking, and Scheduling

Pricing Info

HubSpot CRM is 100% free and includes the following features for an unlimited amount of time:

  • Contact management
  • Contact & company features
  • Company records
  • Gmail & Outlook integration
  • Documents
  • Forms
  • Contact activity
  • Facebook & Instagram lead ads
  • Canned snippets
  • Email scheduling
  • Email tracking notifications
  • Email templates
  • Conversations inbox
  • Team email
  • Live chat
  • Conversational bots
  • Calling
  • Meetings
  • Deals
  • Tasks
  • Ticketing
  • Reporting dashboard
  • Prospects

 

Integrations

HubSpot supports integrations with the following business systems and applications:

  • GoToWebinar
  • Salesforce
  • Pocket
  • Instapaper
  • Magento
  • Zapier
  • Wistia
  • LeadPages
  • SurveyMonkey
  • Shopify
  • Brightinfo
  • Invoca
  • SlideShare
  • Eventbrite
  • WordPress
  • Google Chrome
  • Google Drive
  • DropBox
  • Sidekick
  • Base CRM
  • Pipedrive CRM
  • Bigcommerce
  • Snapengage
  • Gravity Forms
  • DataHero
  • Wufoo Forms
  • Uberflip
  • Netsuite
  • Zoho CRM
  • SugarCRM
  • ReadyTalk
  • GoChime
  • Zerys
  • Scripted
  • Microsoft Dynamics
  • Membrain
  • RelateIQ
  • Perfect Audience
  • HelloSign
  • Appcues
  • Infer
  • HubSpot Marketing, Sales & Service

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

TUI Travel, ABBYY, Shoretel

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

HubSpot CRM is the winner of our 2019 Best CRM Award. It has a free CRM platform that offers a powerful set of tools to engage customers and manage CRM-related operations. HubSpot takes care of all customer engagement channels from website traffic to landline calls. It is easy to use and it can integrate with other business systems as well.

Company Email

Contact No.

Company's Address

25 First Street, 2nd Floor
Cambridge, MA 02141
USA

Every time you select a software that you are sure will be an actual asset for your team you shouldn’t simply limit yourself to what experts have to say about it. Quite frequently personal experience with the product may change, depending on your own preferences and work processes. That’s the reason why in our reviews we also give our User Satisfaction Rating for every service to give you a reliable impression of how real users of Grade.us and Jira Service Desk estimate their experience with the service. Our algorithm is based on detailed analysis of product mentions on other websites, social networks and blogs, so you are going to obtain a complete and reliable overview of what other clients think about each software. In this case Grade.us has a total satisfaction rating at 100% while for Jira Service Desk 96% of people express they had an enjoyable experience with it.

Page last modified