MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare Goverlan Reach vs Stride

What is better Goverlan Reach or Stride? Various businesses demand different types of Customer Support Software. To understand well which solution meets your requirements, think about assessing various solutions feature by feature including their terms and costs. Furthermore, you can get a quick idea of their overall effectiveness and customer feedback by having a look at our smart scoring system.

The results are: Goverlan Reach (7.3) vs. Stride (8.8) for general quality and functionality; Goverlan Reach (100%) vs. Stride (95%) for user satisfaction rating. Check out their high and weak points and decide which software is a better choice for your company. A simple, practical tactic is to write the pros and cons of both solutions next to each other and see which solution comes on top.

Right now, the leading products in our Remote Support Software category are: Atera, ConnectWise Control, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.3

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • End-Point Management
  • Remote System Access
  • On-Demand & Unattended Systems
  • Audio & Text Chat
  • Multiple Types Support Sessions
  • Multiple Protocols for Multiple Platforms
  • Activity & Machine Health Monitoring
  • Video Capture
  • PKI Support via SmartCard Redirection
  • File Transfer & Management
  • Task/Startup Program Management
  • Power Management
  • PowerShell Access
  • System Hardware & Software Reporting
  • Real-Time Information
  • Software Deployment & Patching
  • Network Share Management
  • User & System Print Management
  • User Drive Mapping Management
  • Registry Management
  • Script Execution
  • Active Directory Access
  • Account Management
  • Password Management
  • Group Memberships Reporting & Management
  • Users & Machines Configuration reports
  • Global Systems Management Tasks
  • Global Active Directory Changes
  • Non-Compliant Configuration/States Detection
  • Real-Time Compliance Issues Resolution

Pricing Info

Goverlan Reach offers three SMB and enterprise pricing plans to choose from. Give the details a look, and select the best plan for your business:

Standard Edition – $15.00/operator/month or $300.00/operator/one-time payment

  • Product Updates
  • Technical Support
  • Unlimited Internal End Points
  • 10 External/On-Demand End Points
  • Centralized Configuration & Auditing
  • Advanced Remote Control
  • Limited Behind the Scenes Management
  • Active Directory Integration & Management
  • Global Systems Management
  • IT Compliance Assessment & Remediation

Professional Edition – $30.00/operator/month or $590.00/operator/one-time payment

  • Product Updates
  • Technical Support
  • Unlimited Internal End Points
  • 15 External/On-Demand End Points
  • Centralized Configuration & Auditing
  • Advanced Remote Control
  • Behind the Scenes Management
  • Active Directory Integration & Management
  • Global Systems Management
  • IT Compliance Assessment & Remediation

Enterprise Edition – $50.00/operator/month or $990.00/operator/one-time payment

  • Product Updates
  • Technical Support
  • Unlimited Internal End Points
  • 20 External/On-Demand End Points
  • Centralized Configuration & Auditing
  • Advanced Remote Control
  • Behind the Scenes Management
  • Active Directory Integration & Management
  • Global Systems Management
  • IT Compliance Assessment & Remediation

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Pekin Hospital, Kingdon Capital, Asbury Automotive Group

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A remote desktop support system with IT task automation.

Company Email

sales@goverlan.com

Contact No.

Company's Address

2655 S Le Jeune Rd
Miami, FL 33134
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 95%

Pricing

Starting from $3

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Group Chat
  • Direct Messaging
  • Video Chat
  • Voice Calling
  • Audio/Video Conferencing
  • File Sharing
  • Group Screen Sharing
  • Task and Decision Tracking
  • Guest Access
  • Message Editor
  • Advanced User Management
  • Search Function
  • Per Room Notifications
  • Status Setting
  • Focus Mode
  • Integration
  • Mobile Apps

Pricing Info

Free

  • Unlimited users
  • Unlimited group chat rooms
  • Unlimited direct messaging
  • Unlimited group video meetings
  • Unlimited voice meetings
  • Built-in collaboration tools (Actions & Decisions)
  • File sharing & 5GB storage
  • 10 apps or bots
  • Message history up to 25K messages

Standard – $3 per user/month

  • Unlimited users
  • Unlimited group chat rooms
  • Unlimited direct messaging
  • Unlimited group video meetings
  • Unlimited voice meetings
  • Built-in collaboration tools (Actions & Decisions)
  • Unlimited file sharing & storage
  • Unlimited apps and bots
  • Unlimited message history
  • Advanced Meetings functionality
  • Group screen sharing
  • Remote desktop control
  • User management

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Stride integrates with the rest of Atlassian’s tools and apps as well as hundreds of third-party software, platforms and services.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Complete team communication software offered as freeware and affordable paid plan.

Company Email

Contact No.

Company's Address

Level 6
341 George Street
Sydney, NSW, 2000
Australia

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

Almost as important as functionalities and client support quality are pricing options given by Goverlan Reach and Stride. Although cost should not be a deciding element it’s definitely a significant thing to think about. You should count on a flexible pricing plan that can be matched with your business size and painlessly scaled up if your company expands. You should be certain you don’t opt for plans that include additional functionalities that you won’t find a use for and always try to get in touch with the vendor directly as big companies can often benefit from more affordable prices. You should also try out a free trial or demo of every app to spend at least some time working with it. It’s a valuable experience that doesn’t require you to invest any money and gives you a practical overview of what it’s like to work with Goverlan Reach and Stride.

Page last modified