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Compare Goverlan Reach vs ProProfs Help Desk

What is better Goverlan Reach or ProProfs Help Desk? Comparing Goverlan Reach and ProProfs Help Desk, you can easily see which Customer Support Software product is the more effective alternative. This guarantees that your business will be able to choose most productive and useful program. You can study the details, like available tools, prices, plans offered by each vendor, offer stipulations, etc.

We also let you check their overall scores to know which one appears to be more suitable. Goverlan Reach has 7.3 points for overall quality and N/A% rating for user satisfaction; while ProProfs Help Desk has 8.5 points for overall quality and 100% for user satisfaction. Likewise, you can also assess which software business is more credible by sending an email request to both and find out which company replies without delays.

We are aware that not all companies have the time to examine a large number of different products, so we came up with a list of suggestions that you may find useful. Our top choices for the Remote Support Software category are: Atera, Zendesk, ConnectWise Control.

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SmartScore™

OUR SCORE 7.3

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • End-Point Management
  • Remote System Access
  • On-Demand & Unattended Systems
  • Audio & Text Chat
  • Multiple Types Support Sessions
  • Multiple Protocols for Multiple Platforms
  • Activity & Machine Health Monitoring
  • Video Capture
  • PKI Support via SmartCard Redirection
  • File Transfer & Management
  • Task/Startup Program Management
  • Power Management
  • PowerShell Access
  • System Hardware & Software Reporting
  • Real-Time Information
  • Software Deployment & Patching
  • Network Share Management
  • User & System Print Management
  • User Drive Mapping Management
  • Registry Management
  • Script Execution
  • Active Directory Access
  • Account Management
  • Password Management
  • Group Memberships Reporting & Management
  • Users & Machines Configuration reports
  • Global Systems Management Tasks
  • Global Active Directory Changes
  • Non-Compliant Configuration/States Detection
  • Real-Time Compliance Issues Resolution

Pricing Info

Goverlan Reach offers three SMB and enterprise pricing plans to choose from. Give the details a look, and select the best plan for your business:

Standard Edition – $15.00/operator/month or $300.00/operator/one-time payment

  • Product Updates
  • Technical Support
  • Unlimited Internal End Points
  • 10 External/On-Demand End Points
  • Centralized Configuration & Auditing
  • Advanced Remote Control
  • Limited Behind the Scenes Management
  • Active Directory Integration & Management
  • Global Systems Management
  • IT Compliance Assessment & Remediation

Professional Edition – $30.00/operator/month or $590.00/operator/one-time payment

  • Product Updates
  • Technical Support
  • Unlimited Internal End Points
  • 15 External/On-Demand End Points
  • Centralized Configuration & Auditing
  • Advanced Remote Control
  • Behind the Scenes Management
  • Active Directory Integration & Management
  • Global Systems Management
  • IT Compliance Assessment & Remediation

Enterprise Edition – $50.00/operator/month or $990.00/operator/one-time payment

  • Product Updates
  • Technical Support
  • Unlimited Internal End Points
  • 20 External/On-Demand End Points
  • Centralized Configuration & Auditing
  • Advanced Remote Control
  • Behind the Scenes Management
  • Active Directory Integration & Management
  • Global Systems Management
  • IT Compliance Assessment & Remediation

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Pekin Hospital, Kingdon Capital, Asbury Automotive Group

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A remote desktop support system with IT task automation.

Company Email

sales@goverlan.com

Contact No.

Company's Address

2655 S Le Jeune Rd
Miami, FL 33134
USA

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Track Tickets
  • Prioritize Tickets
  • Solve Tickets
  • Share Knowledge
  • Instant Support
  • Train Agents and Customers
  • Optimized For Mobile Devices
  • Scalable Solution

Pricing Info

ProProfs Help Desk has a free plan as well as a 15-day free trial for the paid plans. Premium Plan availments with over 30 users get tiered discounts. ProProfs Help Desk offers the following pricing packages:

Free

  • 1 User
  • 100 Tickets/Month
  • 1 Inbox
  • 1 Department/Team
  • 2 MB File Attachments
  • 20 Page ProProfs Knowledge Base
  • 1 Operator ProProfs Live Chat
  • ProProfs Quiz Maker
  • ProProfs Survey Maker
  • Spam
  • Bookmark
  • Overdue Time
  • Internal Notes in Ticket
  • Social Media Channels
  • Mobile App

Essentials – $15/month or $102/year

  • 1 User
  • Unlimited Tickets
  • 3 Inboxes
  • 3 Departments/Teams
  • 1 Year Ticket History
  • Auto-Response
  • Canned Responses
  • Ticket Ratings
  • Basic Reports
  • Roles & Permissions
  • 10 MB File Attachments
  • 20 Page ProProfs Knowledge Base
  • 1 Operator ProProfs Live Chat
  • ProProfs Quiz Maker Free Edition
  • ProProfs Survey Maker Free Dition
  • Labels
  • Spam
  • Bookmark
  • Overdue Time
  • Internal Notes in Ticket
  • Dynamic Placeholders
  • Social Media Channels
  • Mobile App
  • Branding
  • Basic Integrations
  • Premium Customer Support

Premium  – $20/month or $153/year

  • 1 User
  • Unlimited Tickets
  • Unlimited Inboxes
  • Unlimited Departments/Teams
  • Unlimited Ticket History
  • Auto-Response
  • Canned Responses
  • Ticket Ratings
  • Advanced Reports
  • Roles & Permissions
  • Ticket Routing
  • Child Tickets
  • Audit & Admin Controls
  • 20 MB File Attachments
  • Business Hours
  • 20 Page ProProfs Knowledge Base
  • 1 Operator ProProfs Live Chat
  • ProProfs Survey Maker Enterprise
  • Labels
  • Custom Fields & Filters
  • Spam
  • Bookmark
  • Overdue Time
  • Internal Notes in Ticket
  • Dynamic Placeholders
  • Social Media Channels
  • Mobile App
  • Branding
  • API & Single Sign-On
  • White Label
  • Custom License, Enterprise Security & Ownership
  • Vault
  • Advanced Integrations
  • Onboarding & Success Manager

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Sony, Dell, Cisco

Integrations

ProProfs Help Desk integrates with ProProfs Knowledge Base and ProProfs Chat.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Cloud-based customer service help desk ticketing software that features shared inboxes, knowledge base, and chat for seamless collaboration and faster issue resolution. The end results are better customer experience and greater customer satisfaction.

Company Email

sales@proprofs.com

Contact No.

Company's Address

ProProfs
929 Colorado Avenue,
Santa Monica, California 90401
United States

It may not always be enough to just compare Goverlan Reach and ProProfs Help Desk with each other. While specific tools, pricing plans and customer reviews are all important and should be taken into account when making a final choice, you should also take a look at the recognition and awards merited by every software. Very often a less dominant solution may turn out to be an amazing choice that was a winner of many industry awards such as our Supreme Software Award which shows that despite limited market popularity it’s a worthy rival to the products that dominate the market.

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