Compare VICIdial vs. GoToMeeting

We are here to simplify the whole process of comparing Communications Software products for you. For example, on this page you can verify the overall performance of GoToMeeting (8.8) and compare it with the overall performance of VICIdial (8.0). You can also match their overall user satisfaction rating: GoToMeeting (87%) vs. VICIdial (96%). Similarly, research their services carefully to find out which product can better address your company’s needs. Generally, any B2B software has to let you to comfortably see the big picture, at the same time offering you easy access to the details. We are aware that not all businesses have the time to try out a wide range of various products, so we prepared a list of recommendations that you may find useful. Our top choices for the Web Conferencing Software category are: 8×8 VoIP Phone Service, Join.me, Workplace by Facebook.

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Comparison

VICIdial

GoToMeeting

RingCentral Contact Center

FREE TRIAL

Partner



Pricing Details
Our Score	Our Score 8.0	Our Score 8.8	Our Score 8.9
Customer Experience
Customer Experience	Customer Experience 96%	Customer Experience 87%	Customer Experience 100%
Cost
Cost	free	$19	By Quote
Price Scheme
Price Scheme	Quote-based	Free \| Monthly payment	Monthly payment \| Quote-based

Complete Review

Review of VICIdial

Review of GoToMeeting

Review of RingCentral Contact Center

Overview

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.

GoToMeeting is an online meeting and web conferencing tool perfect for connecting people and teams and getting them all together in one place.

A robust communications system that helps businesses boost customer relationships .

Easy Links

Overview of VICIdial

Overview of GoToMeeting

FREE TRIAL VISIT WEBSITE Overview of RingCentral Contact Center

Available Devices

Windows	Linux
Android	iPhone/iPad
Mac	Web-based

Windows	iPhone/iPad
Mac	Web-based

Windows	Android
iPhone/iPad	Mac
Web-based

Pricing Details

Learn more about VICIdial pricing

Learn more about GoToMeeting pricing

Learn more about RingCentral Contact Center pricing

Popular Customers

ProCirrus Technologies, Collect My Thoughts

BMW, Deep South, Smart Warehousing

Contact Phone

+1-888-894-8424

+1-888-646-0014

+1-877-323-8684

Integrations

VICIdial integrates with the following business systems and applications:

QueueMetrics
Zoiper WebPhone
Cepstral Text-to-Speech
OrecX Oreka
Sangoma Lyra
RankMiner
DNC.com
Teamsupport CRM
Insightly CRM
Pipedrive CRM
Vtiger CRM
Zoho CRM
Salesforce.com
Zendesk CRM
SugarCRM
LessAnnoyingCRM

GoToMeetings integrates with the following business systems and applications:

Slack
Salesforce Sales Cloud
Acuity Scheduling
Microsoft Office 365
Zapier
Hatchbuck
Podio
1CRM
Accord LMS

RingCentral Contact Center can integrate seamlessly with a number of ready-to-use connectors as well as third-party applications to help you personalize your user experience. The platform also offers open APIs to help you tailor the platform to your specific business needs. Some of the integrations it can support include:

Desk
ServiceNow
Microsoft Dynamics
Zendesk
Salesforce
NetSuite
Oracle
HappyFox
Amazon Alexa
YAPI
AgileCRM
Gong.io
Workato
noCRM.io
ConvergeHub
Hangouts Chat
RingCentral Phone
RingCentral Meetings
RingCentral Glip
RingCentral Archiver
Gmail
Trello
Zapier
Skype
Cloze
ZohoCRM
PieSync
MailChimp
New Relic

Company Email

sales@vicidial.com

Pricing Info

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

GoToMeeting offers four SMB and enterprise pricing plans for users to choose from, inclduing a free plan for teams with 3 participants. Check the details, and select the ideal plan for your company:

Free

3 Participants
Web audio
Screen Sharing
1-Click Meetings

Starter – $19/month

All Free Features
10 Participants
Dial in conference line
HD video conferencing

Pro – $29/month

All Starter features
50 Participants
Drawing Tools
Recording
Personal Meeting Room
Mobile Apps
Keyboard & Mouse Sharing
Call Me

Plus – $49/month

All Pro Features
100 Participants
Active directory
Sightboard

RingCentral Contact Center offers three flexible payment plans that are available by quote. These are priced according to the number of features you will be needing, and the type of service you require.

Basic Plan – By Quote

Focuses mostly on inbound and outbound voice calls. This includes:

Support for inbound and outbound call centers 1 port / agent
Standard IVR and ACD capabilities

Advanced Plan – By Quote

Focuses mostly on integrations and omnichannel communications. This includes:

Support for inbound and outbound call centers 1 port / agent
Standard IVR and ACD
Omnichannel capabilities (chat, SMS, email)

Ultimate Plan – By Quote

Focuses mostly on blended outbound dialers. This includes:

Support for inbound and outbound call centers 1 port / agent
Standard IVR and ACD
Omnichannel capabilities (chat, SMS, email)
Advanced IVR Outbound dialing capabilities

Vendor's Address

Tampa, Florida
USA

6363 NW 6th Way; Fort Lauderdale
Florida 33309
USA

20 Davis Drive Belmont, CA 94002 USA

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers

Customer Support

Phone	Live Support
Ticket	Training

Phone	Live Support
Ticket	Training

Phone	Live Support
Ticket

Available Languages

English, Dutch, Polish, Swedish

English

Available Features

VICIdial FEATURES

Client Contact Management
Easy Client Information Action
Auto Dialling Campaign
Predictive Dialling
Single or Multiple Dialling Campaigns
Call transfer
Custom Web Page
Custom Music Per Campaign
Blended Sessions
Automated/Scheduled Call Recording
Access from Anywhere
Callback Scheduling

GoToMeeting FEATURES

Meeting Scheduler
One-Click Meetings
One-Click Recording
Call Me To Join Meeting
Built-In Audio
Toll-Free Option
Personal Meeting Room
HDFaces Video Conferencing
Join via Desktop Options
Join via Mobile Options
Desktop/Application Sharing
Drawing Tools
Hand Over Control
Virtual Whiteboard

Intelligent Routing

ACD
Outbound Campaign Management
Omnichannel Routing
Skills-Based Routing
Social Media Interactions
Voicemail Routing
IVR
Chat and Co-Browse
Outbound Dialing
Virtual Hold

Integration Tools

CRM Integrations
RestFUL APIs
Data-Driven Routing
Click-to-Call
Screen Pops

Administration and Management

Surveys
Omnichannel Analytics
Prebuilt Reports
Whisper Coaching, Silent Monitoring, and Barge-In
Supervisor Tools
Call Recording
Analytics and Dashboards
Administration Without IT

Workforce Management and Optimization

Full Workforce Optimization (WFO)
Gamification
Screen Recording
Performance Management
Quality Management (QM)
Workforce Management (WFM)
Coaching and Learning Tools
Speech and Text Analytics

Security Options

Seasonal Scaling
Work-Anywhere Agents
Permission-Based Access
Active Failover
Encryption
Compliant With Security Standards

Customer Engagement

Collaboration Options
Shared Directory
PBX Integration

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Popular Alternatives

Product name

Score

SendinBlue Email Alternatives

9.3

Zoho Mail Alternatives

8.4

CallTrackingMetrics Alternatives

8.3

AvenoCam Alternatives

8.0

MailPro+ Alternatives

8.0

Product name

Score

RingCentral Alternatives

9.6

Slack Alternatives

9.3

Skype Alternatives

9.0

GainTools EML to PST Converter Alternatives

8.0

MailsDaddy MBOX to PST Converter Alternatives

8.0

Product name

Score

Slack Alternatives

9.3

Skype Alternatives

9.0

QUICK LINKS

Overview of VICIdial

Overview of GoToMeeting

FREE TRIAL VISIT WEBSITE Overview of RingCentral Contact Center

Page last modified 2018-02-28

The apps analyzed on this page are merely a small part of our complete Communications Software category and you should take into account that there might be more reliable services available. If you want to guarantee you make the best possible choice for your company we strongly suggest that you analyze more products first. You may also want to consult our top 10 Communications Software ranking to find out which services are currently the highest-ranking ones and dominate the market.

Compare VICIdial vs. GoToMeeting

Our Score

Customer Experience

Cost

Price Scheme

Complete Review

Overview

Easy Links

Available Devices

Pricing Details

Popular Customers

Contact Phone

Integrations

Company Email

Pricing Info

Vendor's Address

Types of Clients

Customer Support

Available Languages

Available Features

VICIdial FEATURES

GoToMeeting FEATURES

Product Comparisons

Popular Alternatives

QUICK LINKS

Company

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