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Compare GoldMine Premium vs Vision Helpdesk

What is better GoldMine Premium or Vision Helpdesk? The best CRM Software is a service that can handle your company’s unique needs. It is possible to find which choice works really with your industry if you assess several products before you decide which one is the best.

For instance, GoldMine Premium and Vision Helpdesk are scored at 7.6 and 9.2, respectively, for overall quality and performance. Likewise, GoldMine Premium and Vision Helpdesk have a user satisfaction rating of 95% and 99%, respectively, which reveals the general satisfaction they get from customers. Moreover, talk to a current customer of the software and ask for their feedback regarding the solution in question.

As of now, the best services in our CRM Software category are: HubSpot CRM, Freshsales, Salesforce CRM.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.6

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $549

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Analytics reports and knowledge base
  • Calendar and communication management
  • Campaign management
  • Complete CRM dashboards
  • Customer relationship and daily activity management
  • Customer service and support
  • Marketing automation
  • Microsoft Outlook and Office Integration
  • Relationship management
  • Sales and opportunity management
  • Social media integration

Pricing Info

GoldMine Premium Pricing (North America)

  • Standalone: $549
  • Licenses: $1797/2995
  • Volume or additional licenses: $695 per user

For Europe, Asia-Pacific and South Africa pricing, call the vendor for a quote.

Features

  • GoldMine is software you own and run on equipment you own and manage
  • Buy annual support for technical support and updates each year
  • Shared concurrent licensing so you can give access to everyone
  • Lower cost over time than subscription-based offerings
  • Start with a bundle and add seats at any time

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Synergy Audio Visual, Skyline, Blaser Swisslube, AB Orthodontics

Integrations

GoldMine integrates with Office, Office 365, Outlook and ConstantContact for emails. Add-ons include Quotewerks (Quotes & Proposals) and MasterMine (pivot table reporting).

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

GoldMine Premium Edition is a popular CRM tool for businesses of all sizes. The solution is powerful and yet easy to use and maintain.

Company Email

contact@goldmine.com

Company's Address

5675 Gibraltar Drive, Pleasanton, CA 94588, United States

NOAWARDS
YET

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $8

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • 3rd party single login and integrations
  • Automation, workflow, SLA, and escalations
  • Blabby – private social hub for your staff members
  • Calendar and task Management
  • Client management
  • E-Mail parsing
  • Integration with several scripts
  • Manage multiple companies support
  • Multi-channel – Facebook, Twitter, phone, chat, tickets
  • Multi-language
  • Online issue tracking and ticket management
  • Reports and analytics
  • Solutions, forums, knowledge base, predefined replies, Q and A
  • Ticket and client pinning
  • Time tracking and ticket billing
  • Ticket queues, department and status creations
  • Ticket views
  • Two-way email parsing
  • Vision Helpdesk API
  • Vision Helpdesk mobile apps

Pricing Info

Vision Helpdesk offers different enterprise pricing options depending on the type of license you need.

SaaS Cloud License

  • Starter Help Desk – $12/agent/month (billed annually), $15/agent/month (billed monthly)
  • Pro Help Desk – $20/agent/month (billed annually), $25/agent/month (billed monthly)
  • Satellite Help Desk – $24/agent/month (billed annually), $30/agent/month (billed monthly)
  • Pro Service Desk – $32/agent/month (billed annually), $40/agent/month (billed monthly)
  • Ent Service Desk – $48/agent/month (billed annually), $60/agent/month (billed monthly)

Recurring License

  • Starter Help Desk – $8/agent/month (billed annually), $10/agent/month (billed monthly)
  • Pro Help Desk – $16/agent/month (billed annually), $20/agent/month (billed monthly)
  • Satellite Help Desk – $20/agent/month (billed annually), $25/agent/month (billed monthly)
  • Pro Service Desk – $24/agent/month (billed annually), $30/agent/month (billed monthly)
  • Ent Service Desk – $32/agent/month (billed annually), $40/agent/month (billed monthly)

One-Time License

  • Starter Help Desk – $200/agent
  • Pro Help Desk – $400/agent
  • Satellite Help Desk – $500/agent
  • Pro Service Desk – $600/agent
  • Ent Service Desk – $800/agent

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Thomas Cook, Hutchinson Networks Ltd, Rovia, Transition Systems

Integrations

Vision Helpdesk can integrate with several social media systems, CRM software solutions, project management platforms, billing tools, and chat programs such as:

  • Facebook
  • Twitter
  • Google Hosted Emails
  • Office365 Hosted Emails
  • MS Exchange Emails
  • Active Directory
  • Paypal
  • 2SMS
  • Clickatell
  • Drupal
  • WHMCS
  • Clientexec
  • Live Chat Inc
  • Live!Zilla
  • UserLike
  • Comm100
  • GoToMeeting
  • GoToAssist
  • Twilio
  • LinkedIN
  • WordPress
  • SugarCRM
  • HostBill

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform.

Company Email

sales@visionhelpdesk.com

Contact No.

Company's Address

2nd floor, Gajra Chambers
Kamod Nagar, Mumbai - Agra Rd
Nashik, MH, 422009
India

If you continue having second thoughts about which software will work best for your business it might be a good idea to examine each service’s social metrics. Such metrics are frequently a sign of how popular each software is and how large is its online presence.For instance, if you look at GoldMine Premium LinkedIn account you’ll find out that they are followed by 138 people. In case of Vision Helpdesk the number of followers on their LinkedIn page is 242.

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