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Compare Giosg vs Kixie

What is better Giosg or Kixie? When selecting the right Customer Support Software for your organization it is suggested that you assess the characteristics, costs, as well as other important details concerning the product and vendor. Here, you can check the similarities and disparities between Giosg (overall score at 8.4 and user satisfaction at 82%) and Kixie (overall score at 7.7 and user satisfaction at N/A%).

You can also examine their unique details, for example services, plans, pricing, terms and conditions, etc. What is more, analyze the terms closely for information on hidden costs, including, setup cost, separate support plan, upgrade fees, storage fees, and more.

Those of you who are pressed for time or could use a Customer Support Software advice from our team may want to investigate these top choices for the current year: Salesforce Service Cloud, Freshdesk, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.4

User Satisfaction

CUSTOMER EXPERIENCE 82%

Pricing

Starting from €39

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Create a toolkit of personalized actions
  • Build custom rules to match actions with unique situations
  • Secure live chat with cobrowsing
  • Easy-to-build targeting
  • Intelligent targeting
  • Network

Pricing Info

Giosg offers feature-packages that start from €39/month.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Gisosg uses APIs to integrate with most software including CRMs and call center systems.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Gisog helps businesses turn visitors into buyers with real-time analytics and intelligent conversion marketing.

Company Email

support@giosg.com

Contact No.

Company's Address

Valimotie 13,
00380 Helsinki,
Finland

NOAWARDS
YET

SmartScore™

OUR SCORE 7.7

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Click to Call
  • Voicemail Drop
  • Power Dialer
  • Lead Caller
  • Automatic Call Recording
  • Automatic Local Presence Dialing
  • Real-time Call Coaching
  • Call Dispositions
  • Searchable Call History
  • Call Reporting & Analytics
  • Sales Leaderboard
  • International Numbers & Calls
  • Customizable Call Routing
  • Virtual Receptionist
  • Transfer & Hold Calls
  • Presence Management
  • Greetings & Call Hold Music
  • Extensions
  • Desk Phones & Mobile Phones Integration
  • Find Me/Follow Me
  • CRM Integration
  • API Integration

Pricing Info

Kixie has three options for enterprise pricing that are designed to meet the needs of different-sized businesses. The details for these packages are outlined below to help you decide.

Basic – $15/user/month

  • Web Dialer
  • Click to Call
  • Find Me/Follow Me
  • Presence Management
  • Email Support

Integrated – $35/user/month

  • All Basic Features
  • IVR Auto-attendant
  • Ring Groups
  • Dashboard Login
  • Reporting Dashboard
  • Call Recording
  • Missed Call Alerts
  • Call Disposition Logging
  • CRM Integration
  • New Lead Creation
  • Onboarding Resources

Enterprise – $65/user/month

  • Progressive Caller ID
  • Lead Caller
  • Custom Call Dispositions
  • Voicemail Drop
  • SMS Messaging
  • SMS Templates
  • Integration API
  • Slack Integration
  • Dedicated Account Manager
  • Desk Phones
  • Mobile Apps
  • Training
  • Coaching Tools

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

BloomNation, Jewelscent, ChemDry

Integrations

Kixie PowerCall can integrate with the following solutions:

  • Salesforce
  • Pipedrive
  • Zoho CRM
  • Pipeline Deals
  • HubSpot
  • Insightly
  • Contactually
  • Zendesk
  • Capsule
  • AmoCRM
  • Nutshell
  • Signpost
  • Highrise
  • Prosperworks
  • Slack (Enterprise Only)

API integration is also available for Enterprise plan subscribers.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An intelligent voice call software that increases your sales team’s productivity with high fidelity and feature-rich telephony.

Company Email

hello@kixie.com

Contact No.

Company's Address

Kixie, Inc.
202 Bicknell Ave., Ground Floor
Santa Monica, CA 90405
USA

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

The services examined on this page are merely a sliver of our entire Customer Support Software category and you should keep in mind that there might be more desirable alternatives out there. If you want to make sure you make the best possible choice for your company we strongly suggest that you try out more solutions first. It may also be a good idea to check out our top 10 Customer Support Software ranking to find out which services are now the highest-rated ones and leaders in the market.

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