Compare Gigya vs. Medallia
Comparing products for the top Customer Support Software doesn't have to be difficult. On our review platform, it is possible to match Gigya and Medallia and promptly analyze their distinct features. We allow you to take a look at their functions, supported devices, level of support, prices, terms, and more. You can also compare their overall score (7.5 for Gigya vs. 6.8 for Medallia) and overall customer satisfaction level (97% for Gigya vs. 98% for Medallia). Devote time to review your leading choices and find out which one is right for your company. Similarly, you have to check the software company’s credibility; can you count on them and will they still be operating a few years from now? Those of you who don't have much time or need a Customer Support Software recommendation from our experts might want to examine these top choices for this year: Salesforce Essentials, Zendesk, Freshdesk.  |  | ||
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| Pricing Page | |||
Score | Our Score 7.5 | Our Score 6.8 | |
| Client Satisfaction | |||
Client Satisfaction | Client Satisfaction 97% | Client Satisfaction 98% | |
| Price | |||
Price | by quote | by quote | |
| Pricing Model | |||
Pricing Model | Quote-based | Quote-based | |
| Detailed Review | |||
Detailed Review | |||
| General Info | |||
General Info | Gigya's Customer Identity Management Platform helps companies build better customer relationships by turning unknown visitors into known, loyal and engaged customers. | Medallia offers Software-as-a-Service (SaaS), Enterprise Feedback Management (EFM) and Customer Experience Management (CEM) software and services to businesses. | |
| Useful Links | |||
Useful Links | |||
| Languages | |||
Languages | English | English | |
| Popular Customers | |||
Popular Customers | Pepsi, Red Bull, Toyota | Mercedes-Benz, GE Healthcare, Nordstrom, PayPal | |
| Vendor Email | |||
Vendor Email | support@gigya.com | ||
| Integrations | |||
Integrations | Gigya supports integrations with the following business systems and applications:
| Medallia’s offers integration with CRM systems to make it easy for account managers and contact center executives to view and take action on customer feedback information natively within their CRM. Without needing to use a separate login, employees can close support tickets, review feedback, view contact and operational info, and close the loop with unhappy customers. Medallia for Salesforce puts your customer feedback into the hands of your services and sales teams right within Salesforce.com. | |
| Pricing Info | |||
Pricing Info | To implement Gigya’s entire platform including identity storage the cost will be around $45,000-$50,000 per year. Talk to the vendor and inform them which pieces of the platform are important for you and work out pricing from there. | Contact the vendor directly for pricing details. | |
| Pricing Page | ||||||||||
Pricing Page | Learn more about Gigya pricing | Learn more about Medallia pricing | ||||||||
| Contact Address | ||||||||||
Contact Address | Gigya Headquarters 2513 E. Charleston Rd. Mountain View, CA 94043 | Medallia Palo Alto, 395 Page Mill Road, Suite 100, Palo Alto, CA 94306, USA | ||||||||
| Types of Support | ||||||||||
Types of Support |
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| Phone Number | ||||||||||
Phone Number | 650-353-7230 | 1-855-238-4787 | ||||||||
| OS Supported | ||||||||||
OS Supported |
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| Types of Clients | ||||||||||
Types of Clients | Large Enterprises | Small Business | Large Enterprises | ||||||||
| Available Features | ||||||||||
Available Features | Gigya FEATURES
| Medallia FEATURES
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Phone
Training
Live Support
Ticket| Product Comparisons | |||
Product Comparisons | |||
| Popular Alternatives | |||
Popular Alternatives | Product name Score | Product name Score | |
| QUICK LINKS | |||
QUICK LINKS | |||
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Every time you choose a service that you are sure will be an actual asset for your company you shouldn’t just limit yourself to what experts have to say about it. Very often individual experience with the product may change, depending on your own preferences and work processes. That’s the reason why in our reviews we also offer our User Satisfaction Rating for each software to give you a quick impression of how real users of Gigya and Medallia estimate their experience with the service. Our system is based on advanced analysis of product mentions on other websites, social networks and blogs, so you will receive a full and credible picture of what other clients think about each app. In this example Gigya has a total satisfaction rating at 97% while for Medallia 98% of users express they had a positive experience with it.
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