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Compare Gigya vs. Medallia

Comparing products for the top Customer Support Software doesn't have to be difficult. On our review platform, it is possible to match Gigya and Medallia and promptly analyze their distinct features. We allow you to take a look at their functions, supported devices, level of support, prices, terms, and more. You can also compare their overall score (7.5 for Gigya vs. 6.8 for Medallia) and overall customer satisfaction level (97% for Gigya vs. 98% for Medallia). Devote time to review your leading choices and find out which one is right for your company. Similarly, you have to check the software company’s credibility; can you count on them and will they still be operating a few years from now? Users who don't have much time or need a Customer Support Software recommendation from our team may want to investigate these top choices for the current year: Zendesk, Freshdesk, Salesforce Essentials.
Comparison

Gigya

VS

Medallia

VS

Gigya screenshot Medallia screenshot
Pricing Page

Score

Our Score

7.5 ?

Our Score

6.8 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

97% ?

Client Satisfaction

98% ?

Price

Price

by quote

by quote

Pricing Model

Pricing Model

Quote-based Quote-based
Detailed Review

Detailed Review

General Info

General Info

Gigya's Customer Identity Management Platform helps companies build better customer relationships by turning unknown visitors into known, loyal and engaged customers.
Medallia offers Software-as-a-Service (SaaS), Enterprise Feedback Management (EFM) and Customer Experience Management (CEM) software and services to businesses.
Useful Links
Languages

Languages

English English
Popular Customers

Popular Customers

Pepsi, Red Bull, Toyota Mercedes-Benz, GE Healthcare, Nordstrom, PayPal
Vendor Email

Vendor Email

support@gigya.com
Integrations

Integrations

Gigya supports integrations with the following business systems and applications:

  • Acquia
  • Adobe AudienceManager
  • Adobe Omniture
  • Akismet
  • The Appreciation Engine
  • Baynote
  • Blueconic
  • Bluehornet
  • BlueKai
  • Bronto
  • CalmSea
  • Certona
  • Constant Contact
  • Convio
  • Core Audience
  • Coremetrics
  • CrowdRiss
  • DemandWare
  • Dis.cuss.it
  • Disqus
  • DoubleClick
  • Drupal
  • eDialog
  • eloqua
  • emarsys
  • ExactTarget
  • Experian
  • ExpressionENgine
  • FileMobile
  • Fun Mobility
  • Google
  • Hubspot
  • Hybris Software
  • Informatics
  • Intent
  • ir.deto
  • Jive
  • Kevy
  • KISSmetrics
  • Knotice
  • xKrux
  • Listrak
  • Livefyre
  • LivePerson
  • Lotame
  • Magento
  • Marketi
  • MZinga
  • MailChimp
  • Maxymiser
  • Micros Retail
  • Wordpress
  • Webtrends
  • IBM WebSphere
  • Unica
  • Urban Airshop
  • Usablenet
  • TagMan
  • Trulioo
  • TunTo
  • Umbek
  • Tableau
  • Shopify
  • Smartify
  • Socure
  • StrongView
  • Scene7
  • Selligent
  • SendGrid
  • SailThru
  • Salesforce
  • SilverPop
  • SiteCore
  • RichRelevance
  • Relevant
  • Responsys
  • RapidEngage
  • Oracle
  • Oracle ATG
  • Push.io
  • RadiumOne
  • NinjaMetrics
  • Ooyala
  • Olapic
  • NetSuite
  • Mollom
  • MPP
  • MyBuys
  • Netino

Medallia’s offers integration with CRM systems to make it easy for account managers and contact center executives to view and take action on customer feedback information natively within their CRM. Without needing to use a separate login, employees can close support tickets, review feedback, view contact and operational info, and close the loop with unhappy customers.

Medallia for Salesforce puts your customer feedback into the hands of your services and sales teams right within Salesforce.com.

Pricing Info

Pricing Info

To implement Gigya’s entire platform including identity storage the cost will be around $45,000-$50,000 per year. Talk to the vendor and inform them which pieces of the platform are important for you and work out pricing from there.

Contact the vendor directly for pricing details.

Pricing Page

Pricing Page

Learn more about Gigya pricing Learn more about Medallia pricing
Contact Address

Contact Address

Gigya Headquarters 2513 E. Charleston Rd. Mountain View, CA 94043 Medallia Palo Alto, 395 Page Mill Road, Suite 100, Palo Alto, CA 94306, USA
Types of Support

Types of Support

Phone
Training
Phone
Phone Number

Phone Number

650-353-7230 1-855-238-4787
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Windows
Android
iPhone/iPad
Mac
Types of Clients

Types of Clients

Large Enterprises Small Business | Large Enterprises
Available Features

Available Features

Gigya FEATURES

  • Social Login
  • Registration-as-a-Service
  • Single Sign-On
  • Social Plugins
  • Gamification
  • Identity Storage
  • Identity Access
  • Identity Compliance
  • SocialSync™
  • NEXUS Partner Ecosystem
  • Consumer Insights
  • iRank
  • Analytics

Medallia FEATURES

  • Benchmarking
  • Customer recovery
  • Dashboarding
  • Data collection
  • Data integration
  • Goal setting
  • Interactive analytics
  • Media sharing
  • Mobile feedback
  • Push reporting
  • Text analytics
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Every time you choose a service that you are sure will be an actual asset for your company you shouldn’t just limit yourself to what experts have to say about it. Very often individual experience with the product may change, depending on your own preferences and work processes. That’s the reason why in our reviews we also offer our User Satisfaction Rating for each software to give you a quick impression of how real users of Gigya and Medallia estimate their experience with the service. Our system is based on advanced analysis of product mentions on other websites, social networks and blogs, so you will receive a full and credible picture of what other clients think about each app. In this example Gigya has a total satisfaction rating at 97% while for Medallia 98% of users express they had a positive experience with it.