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Compare getReply vs. Tender Support

We are here to streamline the whole process of reviewing Customer Support Software products for you. For instance, on this page you can look at the overall performance of getReply (6.0) and contrast it with the overall performance of Tender Support (7.8). You may also match their overall user satisfaction rating: getReply (100%) vs. Tender Support (97%). What’s more, you can read their services thoroughly to find out which product can better deal with your company’s requirements. Generally, any business solution has to let you to immediately check the big picture, at the same time giving you immediate access to the details. We know that not all people have enough time to test a wide range of different solutions, so we came up with a list of suggestions that you may find useful. Our top choices for the Live Chat Software category are: LiveAgent, Kayako, Freshchat.
Product

getReply

VS

Tender Support

VS

getReply screenshot Tender Support screenshot
Pricing Details

Total Score

Our Score

6.0 ?

Our Score

7.8 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

97% ?

Pricing

Pricing

$3

$9

Pricing Type

Pricing Type

Free | Quote-based Monthly payment | Annual Subscription
Complete Review

Complete Review

General Description

General Description

getReply is a multi-channel, web-based customer service software which helps you offer customer support through multiple channels.
A customer support application that allows you to create public forums and discussion boards that can be shared with your all web visitors.
Useful Links
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Medium Business
Available Devices

Available Devices

Windows
Linux
Mac
Web-based
Windows Mobile
Windows
Mac
Available Features

Available Features

getReply FEATURES

  • Analytics
  • Automatic ticket distribution
  • Automation (time and event based rules)
  • Departments, tags, and filters
  • Easy-to-use interface
  • Gamification
  • Help center
  • Hybrid tickets
  • Intelligent spam filter
  • Knowledge base
  • Live chat
  • Mobile ready
  • Multichannel support (voice, email, live chat, Facebook, and Twitter)
  • Multilingual
  • Service-level Agreement (SLA)
  • Ticketing system
  • Twilio voice integration
  • Unlimited agents

Tender Support FEATURES

  • Advanced reporting
  • Assign a discussion
  • Autosuggest request answers
  • Canned replies
  • Collect support requests
  • Create a searchable knowledge base
  • Create and assign queues
  • Custom branding options
  • Dashboard
  • Email commands
  • Embed a widget on your site
  • Limited and VIP access for clients
  • Discussion boards and public forums
  • Reminders and activity filters
  • Reply on the go
  • Send and receive support issues
  • Set tasks and assignments
  • Single sign-on
  • Smart email autoresponses
  • Synchronize customer issues with tickets
Prominent Clients

Prominent Clients

Literature Latte, Trillian, Airbrake.io, Goodsie
Email Address

Email Address

support@getreply.com
Pricing Info

Pricing Info

The pricing for getReply is 3¢ per reply to customer’s question. The service is free for up to 100 replies/month.

Features offered include:

  • Unlimited agents
  • Unlimited features
  • Unlimited contacts
  • You can cancel at any time
  • 24/7 support (email, live chat)

Tender Support offers three main plans. Each plan comes with one agent. You can add or remove agents as required. Each agent is $20/month. The vendor offers a 14-day free trial and a free plan for non-profits and open-source projects.

Starter: $9 per month

  • Everything to get started
  • Community forums
  • Knowledge base
  • Email support

Standard: $49 per month

  • Tools for busy teams
  • Advanced reports
  • Single sign-on
  • Canned replies

Pro: $99 per month

  • Advanced features
  • Full customization
  • Activity filters
  • Private site
Pricing Details

Pricing Details

Learn more about getReply pricing Learn more about Tender Support pricing
Supported Integrations

Supported Integrations

getReply integrates with the following business apps:

  • 3DCart
  • Artinic
  • Adobe Business Catalyst
  • AWeber
  • CS-Cart
  • Drupal
  • Expression Engine
  • Facebook
  • GetResponse
  • Highrise
  • Joomla
  • Weebly
  • MailChimp
  • Magento Go
  • Nicereply
  • Opencart
  • PrestaShop
  • Twitter

No information available.

Company's Address

Company's Address

616 Corporate Way
STE2 4000
Valley Cottage, NY 10989
USA
ENTP, 917 SW Oak Street, #422, Portland, OR 97205
Customer Support

Customer Support

Training
Phone No.

Phone No.

Available Languages

Available Languages

English, Ireland, South Africa, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East, France, Sweden, Finland English
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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It may not always be sufficient to just compare getReply and Tender Support with one another. Although reliable features, cost and user comments are all crucial and should be included when making a final decision, you should also take a look at the recognition and awards merited by every software. Very often a less dominant service may turn out to be a good choice that was a winner of many SaaS awards such as our Experts’ Choice Award which proves that in spite of smaller market popularity it’s a significant contender to the software that dominate the market.