Compare ProProfs Chat vs. getReply

We are here to streamline the cumbersome process of reviewing Customer Support Software products for you. For example, on this page you can check the overall performance of getReply (6.0) and compare it with the overall performance of ProProfs Chat (8.5). You may also match their overall user satisfaction rating: getReply (100%) vs. ProProfs Chat (100%). Likewise, you can read their services thoroughly to see which product can better deal with your company’s requirements. Generally, any business solution must let you to quickly see the big picture, at the same time allowing you easy access to the details. Currently, the top solutions in our Live Chat Software category are: LiveAgent, Freshchat, Kayako.

ProProfs Chat




ProProfs Chat screenshot getReply screenshot
Pricing Details


Our Score

8.5 ?

Our Score

6.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

100% ?





Pricing Model

Pricing Model

Free | Monthly payment | Annual Subscription Free | Quote-based
Full Review

Full Review

Product Info

Product Info

ProProfs Chat is a real-time chat software that you can easily integrate into your business website and instantly connect with your website visitors.
getReply is a multi-channel, web-based customer service software which helps you offer customer support through multiple channels.
Quick Links
Pricing Details

Pricing Details

Learn more about ProProfs Chat pricing Learn more about getReply pricing
Languages Supported

Languages Supported

English, Chinese, German, Spanish, French, Portugese English
Available Plans

Available Plans

ProProfs Chat offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

FREE – $0

BRONZE – Starts at $8/month when paid annually, $9 when paid monthly (1 operator)

  • Unlimited Chats
  • Web /Mobile / Desktop App
  • Chat History (3 months)
  • Visitor Tracking
  • Ticketing

SILVER- Starts at $15 when paid annually, $19 when paid monthly (2 operators)

  • All Bronze Plus
  • Customize Logos and Colors
  • Ratings and Surveys
  • Proactive Chats & Triggers
  • 1 Domain
  • Chat History(6 Months)
  • File Transfer
  • Canned Responses

GOLD – Starts at $32 when paid annually, $39 when paid monthly (2 operators)

  • All Silver Plus
  • Multiple Operators
  • Departments & Groups
  • Supervise Chats
  • 3 Domains
  • Chat Routing
  • Advanced Integrations
  • Reports
  • White Label
  • Multiple Languages
  • Snapshots & Cobrowsing
  • Knowledgebase Business
  • Chat History(1 Year)
  • Escalations and Transfer
  • Tickets
  • Call Back

ENTERPRISE – Starts at $149 when paid annually, $199 when paid monthly (Unlimited operators)

  • All Gold Plus
  • Advanced Customization
  • Roles & Permissions
  • Supervisor Dashboard
  • Unlimited Domains
  • Advanced Surveys
  • Premium Integrations
  • Knowledgebase Enterprise
  • Accessing Reports via API
  • Customization Service
  • Audit & Admin Controls
  • SLA & Custom License
  • Vault
  • Enterprise Reporting
  • Onboarding and Success Manager
  • 24/7 Support

The pricing for getReply is 3¢ per reply to customer’s question. The service is free for up to 100 replies/month.

Features offered include:

  • Unlimited agents
  • Unlimited features
  • Unlimited contacts
  • You can cancel at any time
  • 24/7 support (email, live chat)
Phone No.

Phone No.

Customer Support

Customer Support

Phone Live Support
Ticket Training
Prominent Customers

Prominent Customers

HorseSaddleShop, Lazy SHop, MilitaryCruiseDeals
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers


ProProfs Chat integrates with the following business systems and applicatons:

  • Salesforce
  • HighRise
  • ZohoCRM
  • SugarCRM
  • InfusionSoft
  • FogBugz
  • Microsoft Dynamics 365
  • Nutshell
  • DNN
  • Drupal
  • Joomla
  • LightCMS
  • WordPress
  • Kentico
  • 3dCart
  • Magento
  • Shopify
  • Volusion
  • X-Cart
  • Zen Cart
  • BigCommerce
  • CoreCommerce
  • PrestaShop
  • OpenCart
  • SparkPay
  • CS-Cart
  • osCommerce
  • MailChimp
  • iContact
  • ActiveCampaign
  • GetResponse
  • Zendesk

getReply integrates with the following business apps:

  • 3DCart
  • Artinic
  • Adobe Business Catalyst
  • AWeber
  • CS-Cart
  • Drupal
  • Expression Engine
  • Facebook
  • GetResponse
  • Highrise
  • Joomla
  • Weebly
  • MailChimp
  • Magento Go
  • Nicereply
  • Opencart
  • PrestaShop
  • Twitter
OS Supported

OS Supported

Windows Mobile
Available Features

Available Features

ProProfs Chat FEATURES

  • Real Time Chat
  • Real Time Visitor Monitoring
  • Display Operator Status
  • Visual & Audio Alerts
  • Chat Window Customization
  • Secure Chat Sessions
  • Multiple Chat Sessions
  • Show Chat Waiting Status
  • Add Chat To Multiple Websites
  • Spell Check During Chat
  • Operator/Visitor Typing Status
  • Chat Transcripts
  • Custom Chat Image
  • Chat Window Templates
  • Timed Chat Sessions
  • Pre-written Responses
  • Pre-defined URLS
  • Open API


  • Analytics
  • Automatic ticket distribution
  • Automation (time and event based rules)
  • Departments, tags, and filters
  • Easy-to-use interface
  • Gamification
  • Help center
  • Hybrid tickets
  • Intelligent spam filter
  • Knowledge base
  • Live chat
  • Mobile ready
  • Multichannel support (voice, email, live chat, Facebook, and Twitter)
  • Multilingual
  • Service-level Agreement (SLA)
  • Ticketing system
  • Twilio voice integration
  • Unlimited agents
Company's Address

Company's Address

6800 Altamor Drive,
Los Angeles, CA 90045
616 Corporate Way
STE2 4000
Valley Cottage, NY 10989
Company Email

Company Email
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Popular Alternatives

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You don’t want exclusively a broad set of useful tools and adjustable pricing packages from a credible Customer Support Software. Almost as essential as main features is a trustworthy customer support. You want to ensure that when you have any questions about getReply or ProProfs Chat, or you face some problems, or perhaps you’ll want to ask for a specific change or functionality useful to your business you can count on a responsive and helpful customer support. See whether solutions such as phone support, tickets or live chat are provided. It’s also a significant advantage if you are able to profit from individual training or at least an FAQ you can use.