What is better Genesys or HappyFox Chat? If you wish for a reliable Customer Support Software product for your enterprise you have to take time to assess a wide range of solutions. It doesn’t have to be complicated, and can be as simple as matching their traits in a table like the one below. You will also get a brief idea how each product functions. For instance, on this page you can check Genesys’s overall score of 7.5 and compare it against HappyFox Chat’s score of 8.1; or Genesys’s user satisfaction level at 98% versus HappyFox Chat’s 100% satisfaction score.
The evaluation can help you find out the strengths and weaknesses of each software, and choose which suits you requirements better. Beyond the main features, the application that is easy to understand and use is always the better option.
Those of you who want to save some time or want a Customer Support Software advice from our team might want to try out these top choices for the current year: Salesforce Service Cloud, Salesforce Essentials, Freshdesk.
This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.
Market-leading all-in-one Genesys Platform consolidates the multi-vendor Contact Center stack
Meet your customers’ expectations for a consistent experience over the channel of their choice
Pre-configured routing and analytics options for rapid deployment and lower cost of ownership
Best-in-class routing using full context delivers optimal customer experience with the lowest cost
Ease of deployment through cloud, on-premises, or hybrid cloud helps you get up and running faster
Pre-integrated hardware appliances for on-premises deployments
Rapid deployment
Eliminates server hardware procurement cycle
No software installation
VoIP Gateways, SBCs, and handsets available
Inbound and outbound multi-channel support, including email, chat, mobile and advanced self-service channels
Real-time performance and operational monitoring and analysis
Workforce Optimization including Workforce Management
Local telephony connection delivery model
Support for growth while protecting your legacy investments
Genesys Enterprise Edition
Scale up to unlimited seats
Full customer experience capabilities for a sophisticated, cross-channel enterprise contact center , supporting unlimited agent deployments and global reach
Cross-channel data services provide context to achieve optimal customer experiences
Integrated self-service, analytics, workforce and back-office optimization for peak performance
Built-in support for remote and branch workers to span locations and geographies
Flexible deployment for on-premises, cloud or hybrid cloud configurations
Advanced capability customization to meet your unique requirements
Advanced third-party integration to protect legacy investments and support connections to CRM, ERP and BPM systems
Unlimited scalability across geographies to meet the needs of a large and dispersed enterprise call center
Pricing Info
Pricing available by quote only. Contact Genesys directly for more pricing details.
Genesys supports integrations with the following business systems and applications:
Salesforce.com
Zendesk
Oracle
SAP
Microsoft
IBM
Aspect
Asterisk
Avaya/Nortel
Cisco
Intecom
NEC
Skype
Mitel/Aastra
Siemens
Unify
KnoahSoft
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A comprehensive system of engagement where random journeys are redesigned, orchestrated, monitored and tuned to provide efficient engagements for your company.
This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.
RingCentral Contact Center offers three flexible payment plans that are available by quote. These are priced according to the number of features you will be needing, and the type of service you require.
Basic Plan – By Quote
Focuses mostly on inbound and outbound voice calls. This includes:
Support for inbound and outbound call centers 1 port / agent
Standard IVR and ACD capabilities
Advanced Plan – By Quote
Focuses mostly on integrations and omnichannel communications. This includes:
Support for inbound and outbound call centers 1 port / agent
Standard IVR and ACD
Omnichannel capabilities (chat, SMS, email)
Ultimate Plan – By Quote
Focuses mostly on blended outbound dialers. This includes:
Support for inbound and outbound call centers 1 port / agent
RingCentral Contact Center can integrate seamlessly with a number of ready-to-use connectors as well as third-party applications to help you personalize your user experience. The platform also offers open APIs to help you tailor the platform to your specific business needs. Some of the integrations it can support include:
Desk
ServiceNow
Microsoft Dynamics
Zendesk
Salesforce
NetSuite
Oracle
HappyFox
Amazon Alexa
YAPI
AgileCRM
Gong.io
Workato
noCRM.io
ConvergeHub
Hangouts Chat
RingCentral Phone
RingCentral Meetings
RingCentral Glip
RingCentral Archiver
Gmail
Trello
Zapier
Skype
Cloze
ZohoCRM
PieSync
MailChimp
New Relic
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A robust communications system that helps businesses boost customer relationships .
Every time you select a software that you think will be an actual asset for your team you shouldn’t only limit yourself to what reviewers have to say about it. Quite frequently individual experience with the product will vary, depending on your own preferences and needs. This is why in our reviews we also offer our User Satisfaction Rating for each app to give you an immediate impression of how real users of Genesys and HappyFox Chat estimate their experience with the app. Our system is based on advanced analysis of product appearances on other sites, social media as well as blogs, so you will receive a complete and credible picture of what other people think about each product. In this case Genesys got a total satisfaction rating at 98% while for HappyFox Chat 100% of users say they had an enjoyable experience with it.
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