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Compare Genesys vs ConnectWise Control

What is better Genesys or ConnectWise Control? There are many Customer Support Software products available for businesses today. The ideal way to find out which app fits your needs best is to examine them side by side. As an example, here you can compare Genesys and ConnectWise Control for their overall score (7.5 vs. 9.0, respectively) or their user satisfaction rating (98% vs. 100%, respectively).

It’s also possible to review their capabilities and pricing conditions and other helpful data below. When matching products make sure to compare their related features and mark their differences to have a clearer picture of both deals. Similarly, bear in mind to check secondary factors including security, backup, intuitiveness, and customer support.

We realize that not all businesses have the time to scrutinize a wide range of different services, so we came up with a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Salesforce Essentials, Freshdesk, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.5

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Genesys Premier Edition

  • Scales up to 250 seats
  • Cloud-based deployment
  • Proven, global cloud Contact Center platform
  • Superior availability and reliability
  • Bundled telecommunications services
  • Intuitive and visual solution configuration
  • Out-of-box CRM integration (Salesforce.com, Zendesk)

Genesys Business Edition

  • Scale up to 1,000 seats
  • Market-leading all-in-one Genesys Platform consolidates the multi-vendor Contact Center stack
  • Meet your customers’ expectations for a consistent experience over the channel of their choice
  • Pre-configured routing and analytics options for rapid deployment and lower cost of ownership
  • Best-in-class routing using full context delivers optimal customer experience with the lowest cost
  • Ease of deployment through cloud, on-premises, or hybrid cloud helps you get up and running faster
  • Pre-integrated hardware appliances for on-premises deployments
  • Rapid deployment
  • Eliminates server hardware procurement cycle
  • No software installation
  • VoIP Gateways, SBCs, and handsets available
  • Inbound and outbound multi-channel support, including email, chat, mobile and advanced self-service channels
  • Real-time performance and operational monitoring and analysis
  • Workforce Optimization including Workforce Management
  • Local telephony connection delivery model
  • Support for growth while protecting your legacy investments

Genesys Enterprise Edition

  • Scale up to unlimited seats
  • Full customer experience capabilities for a sophisticated, cross-channel enterprise contact center , supporting unlimited agent deployments and global reach
  • Cross-channel data services provide context to achieve optimal customer experiences
  • Integrated self-service, analytics, workforce and back-office optimization for peak performance
  • Built-in support for remote and branch workers to span locations and geographies
  • Flexible deployment for on-premises, cloud or hybrid cloud configurations
  • Advanced capability customization to meet your unique requirements
  • Advanced third-party integration to protect legacy investments and support connections to CRM, ERP and BPM systems
  • Unlimited scalability across geographies to meet the needs of a large and dispersed enterprise call center

Pricing Info

Pricing available by quote only. Contact Genesys directly for more pricing details.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

JPMorgan Chase, Citibank, PayPal, Marketo, USPS, UnitedHealth Grouo

Integrations

Genesys supports integrations with the following business systems and applications:

  • Salesforce.com
  • Zendesk
  • Oracle
  • SAP
  • Microsoft
  • IBM
  • Aspect
  • Asterisk
  • Avaya/Nortel
  • Cisco
  • Intecom
  • NEC
  • Skype
  • Mitel/Aastra
  • Siemens
  • Unify
  • KnoahSoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A comprehensive system of engagement where random journeys are redesigned, orchestrated, monitored and tuned to provide efficient engagements for your company.

Company Email

Company's Address

2001 Junipero Serra Blvd.
Daly City, CA 94014

NOAWARDS
YET

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $19

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multiple agents
  • Remote Support
  • No interruptions
  • Secure information
  • Automated reconnection
  • Cross-platform compatibility
  • Browser extensions
  • Remote access
  • Unattended access
  • Simplified transfer of files
  • Roles & permissions
  • Shared toolbox
  • Remote meetings
  • Customization & branding
  • Device monitoring & management
  • Integration with ConnectWise Automation
  • Enhanced features for Linux and Mac users
  • Enhanced security and granular controls

Pricing Info

ConnectWise Control offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:

Single Tech License – Free

  • 1 Session per Tech
  • 3 Access Agents
  • Remote Support

ONE – $19/month (billed annually)

  • All features from the free plan
  • 1 Session per Tech
  • 10 Access Agents
  • Remote Meetings
  • Branding and Customization
  • File Transfer
  • Remote Printing
  • Remote Toolbox

STANDARD (Multiple Tech License) – $35/month (billed annually)

  • All features from ONE
  • Up to 3 Sessions Per Tech
  • Unlimited Access Agents
  • Mobile Technician Support
  • Expanded Chat Options
  • Remote Command Line
  • Wake on LAN

PRO (Multiple Tech License) – $45/month (billed annually)

  • All features from STANDARD
  • Up to 10 Sessions Per Tech
  • Video Auditing

A free trial is available for all plans.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Jon Rosen Systems

Integrations

At the moment, ConnectWise Control offers a streamlined integration with ConnectWise Automate.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay.

Company Email

Contact No.

Company's Address

4110 George Rd., Suite 200
Tampa, FL 33634
USA

If you continue having doubts about which product will work best for your company it might be a sensible idea to investigate each service’s social metrics. Such metrics are usually an indicator of how popular each solution is and how extensive is its online presence. For instance, in case of Facebook Genesys has 3693 likes on their official page while ConnectWise Control profile is liked by 14552 people.

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