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Compare Genesys PureCloud vs Uservoice

What is better Genesys PureCloud or Uservoice? Different organizations require different types of Customer Support Software. To learn which one meets your needs, consider comparing various options feature by feature an taking into consideration their conditions and prices. Similarly, you may get a quick idea of their general performance and customer feedback by having a look at our smart scoring system.

The results are: Genesys PureCloud (9.0) vs. Uservoice (8.1) for total quality and performance; Genesys PureCloud (98%) vs. Uservoice (97%) for user satisfaction rating. Check out their high and weaker points and decide which software is a better choice for your company. A simple, practical way is to note down the strengths and weaknesses of both services side by side and check which solution has more benefits.

Our experts made sure to review all popular Call Center Software services available on the market, but among all the ones we reviewed these three deserved our special attention: Freshcaller, RingCentral Contact Center, Zendesk.

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $75

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • ACD
  • Speech-Enabled IVR
  • Outbound Dialing 
  • Outbound Campaigns
  • Graphical Scripting
  • Workforce Management
  • Recordings 
  • Quality Evaluations
  • Speech Analytics
  • Supervisory Actions 
  • Reporting and Analytics
  • PureCloud for Altocloud
  • Data Integrations
  • User Profile Integrations
  • Native Mobile Apps
  • GDPR Compliance
  • HIPAA Compliance
  • PCI-DSS – Secure IVR
  • Audio Conferencing
  • Call Recording
  • Chat
  • Cloud IP PBX
  • Desktop Sharing
  • Directory
  • File Sharing
  • Group Ring, Hunt Groups
  • Inbound and Outbound Faxing
  • Unified Inbox
  • Video Calling 
  • Voicemail
  • WebRTC Softphone

Pricing Info

Genesys PureCloud offers pricing plans that are bundled depending on the features you require. In case you want to test out the platform before committing to a subscription plan, the vendor also offers a 30-day free trial option for your convenience.

PureCloud 1 – $75/agent/month (billed annually)

This package comes with all the essential functionalities to solve customer problems faster.

PureCloud 2 – $110/agent/month (billed annually)

This package comes with additional communication channels so it’s easier for customers to contact you. 

PureCloud 3 – $140/agent/month (billed annually)

This package provides all of the features that the PureCloud platform has to offer. 

PureCloud Communicate – $10/agent/month (billed annually)*

This plan only includes internal communication modules such as live chat, video chat, company directory, and document sharing. Do note that their rates are exclusive of minutes fees.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, Princeton University, Bosch

Integrations

Genesys PureCloud can support a wide variety of CRM and HR integrations. Some of their partners include: 

  • Salesforce
  • Zendesk
  • Oracle Service Cloud
  • SugarCRM
  • Microsoft Dynamics 365
  • GSuite
  • OneLogin
  • Microsoft Active Directory
  • Federation Services

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Genesys PureCloud is a comprehensive contact center platform built to reinforce customer support efforts and optimize your workforce.

Company Email

info@genesys.com

Contact No.

Company's Address

2001 Junipero Serra Blvd
Daly City, CA 94014
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.1

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Feedback Analytics
  • In-depth & Actionable Customer Feedback
  • Embedded directly in your web or mobile app
  • Custom Design
  • Single Sign On
  • Feedback Forums
  • Instant Answers
  • Embeddable widgets
  • Customer Satisfaction Analytics
  • iOS & Android SDKs
  • User Analytics
  • Domain Aliasing
  • SSL Encryption
  • Several types of moderation

Pricing Info

There are various packages available. You need to get in touch with the vendor for the most up-to-date and suitable plan for you.

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

PiCollage, Bing Ads, Full Contact

Integrations

  • Marketo
  • Yammer
  • SalesForce
  • Zapier
  • Sugar CRM
  • Sent.ly
  • Crittercism
  • Wordpress
  • Microsoft Dynamics CRM
  • Zopim
  • Flowdock
  • Snap Engage
  • Campfire
  • Hively

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Join the 160,000+ organizations in over 170 countries that have found a better way to listen to their users’ voices.

Company Email

Contact No.

Company's Address

121 2nd St, Fl 4, San Francisco, CA 94105

RingCentral Contact Center

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By Quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Intelligent Routing

  • ACD
  • Outbound Campaign Management
  • Omnichannel Routing
  • Skills-Based Routing
  • Social Media Interactions
  • Voicemail Routing
  • IVR
  • Chat and Co-Browse
  • Outbound Dialing
  • Virtual Hold

Integration Tools

  • CRM Integrations
  • RestFUL APIs
  • Data-Driven Routing
  • Click-to-Call
  • Screen Pops

Administration and Management

  • Surveys
  • Omnichannel Analytics
  • Prebuilt Reports
  • Whisper Coaching, Silent Monitoring, and Barge-In
  • Supervisor Tools
  • Call Recording
  • Analytics and Dashboards
  • Administration Without IT

Workforce Management and Optimization

  • Full Workforce Optimization (WFO)
  • Gamification
  • Screen Recording
  • Performance Management
  • Quality Management (QM)
  • Workforce Management (WFM)
  • Coaching and Learning Tools
  • Speech and Text Analytics

Security Options

  • Seasonal Scaling
  • Work-Anywhere Agents
  • Permission-Based Access
  • Active Failover
  • Encryption
  • Compliant With Security Standards

Customer Engagement

  • Collaboration Options
  • Shared Directory
  • PBX Integration

Pricing Info

RingCentral Contact Center offers three flexible payment plans that are available by quote. These are priced according to the number of features you will be needing, and the type of service you require.

Basic Plan – By Quote

Focuses mostly on inbound and outbound voice calls. This includes:

  • Support for inbound and outbound call centers 1 port / agent
  • Standard IVR and ACD capabilities

Advanced Plan – By Quote

Focuses mostly on integrations and omnichannel communications. This includes:

  • Support for inbound and outbound call centers 1 port / agent
  • Standard IVR and ACD
  • Omnichannel capabilities (chat, SMS, email)

Ultimate Plan – By Quote

Focuses mostly on blended outbound dialers. This includes:

  • Support for inbound and outbound call centers 1 port / agent
  • Standard IVR and ACD
  • Omnichannel capabilities (chat, SMS, email)
  • Advanced IVR Outbound dialing capabilities

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

BMW, Deep South, Smart Warehousing

Integrations

RingCentral Contact Center can integrate seamlessly with a number of ready-to-use connectors as well as third-party applications to help you personalize your user experience. The platform also offers open APIs to help you tailor the platform to your specific business needs. Some of the integrations it can support include:

  • Desk
  • ServiceNow
  • Microsoft Dynamics
  • Zendesk
  • Salesforce
  • NetSuite
  • Oracle
  • HappyFox
  • Amazon Alexa
  • YAPI
  • AgileCRM
  • Gong.io
  • Workato
  • noCRM.io
  • ConvergeHub
  • Hangouts Chat
  • RingCentral Phone
  • RingCentral Meetings
  • RingCentral Glip
  • RingCentral Archiver
  • Gmail
  • Trello
  • Zapier
  • Skype
  • Cloze
  • ZohoCRM
  • PieSync
  • MailChimp
  • New Relic

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust communications system that helps businesses boost customer relationships .

Company Email

Contact No.

Company's Address

20 Davis Drive Belmont, CA 94002 USA

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The products examined on this page are merely a small sample of our entire Customer Support Software category and you should take into account that there could be more desirable alternatives available. If you would like to make sure you make the wisest choice for your business we strongly urge you to test more solutions first. You can also consider to study our top 10 Customer Support Software list to find out which services are in the current year the highest-rated ones and dominate the market.

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