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Compare Geckoboard vs Freshdesk

What is better Geckoboard or Freshdesk? When you need an effective CRM Software product for your business you need to remember to examine different options. It doesn’t have to be complicated, and can be as simple as matching their functionalities in a table like the one below. You will also get a quick idea how each product performs. As an example, on this page you can see Geckoboard’s overall score of 8.2 and compare it against Freshdesk’s score of 9.8; or Geckoboard’s user satisfaction level at 98% versus Freshdesk’s 100% satisfaction score.

The evaluation will allow you to identify the strengths and weaknesses of each software, and decide which one matches your requirements better. Aside from the robust features, the application which is simple and intuitive is always the better product.

Currently, the most popular services in our Business Intelligence Software category are: Hotjar, Looker, Sisense.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.2

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $49

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • TV dashboard creation
  • Metrics visualization
  • Simple screen management
  • Dashboard customization
  • Multiple dashboard displays
  • Collaboration
  • Secure link sharing
  • Chrome extension
  • IP restriction to specific devices

Pricing Info

Geckoboard offers four different pricing plans. The prices below do not include VAT. You can save 20% on annual plans.

Solo: $49/month ($468/year, save 20%)

  • 2 dashboards
  • 1 user

Team: $95/month ($912/year)

  • 5 dashboards
  • 3 users
  • Custom CSS

Multi-team: $179/month ($1716/year)

  • 10 dashboards
  • 6 users
  • Custom CSS

Company: $399/month ($3828/year)

  • 25 dashboards
  • 15 users
  • Custom CSS

All plans include dashboard sharing, loops, IP restriction, light and dark themes and customer support.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

BBC, Dow Jones, DigitalOcean, Lyst

Integrations

  • AirBrake
  • Amazon Cloudwatch
  • appFigures
  • Basecamp
  • Bitly
  • Buffer
  • Campaign Monitor
  • Chargify
  • Chartbeat
  • Clicky
  • Delighted
  • Facebook
  • Facebook Ads
  • Flurry
  • FreshBooks
  • Get Satisfaction
  • GitHub
  • GoSquared
  • Google Adsense
  • Google Adwords
  • Google Analytics
  • Google Calendar
  • Google Sheets
  • Google+
  • Graphite
  • Heroku Data Clips
  • Highrise
  • HubSpot
  • Instagram
  • Intercom
  • JIRA
  • Jenkins
  • Keen IO
  • Klout
  • LinkedIn
  • MailChimp
  • Mandrill
  • Mention
  • Mixpanel
  • New Relic
  • PagerDuty
  • Paypal
  • Pingdom
  • Pipedrive
  • Pivotal Tracker
  • Podio
  • Positionly
  • RSS/Atom Feed
  • Recurly
  • Salesforce
  • SendGrid
  • Server Density
  • Shopify
  • StatusCake
  • TeamCity
  • Trello
  • Tumblr
  • Twilio
  • Twitter
  • Uservoice
  • Vimeo
  • Xero
  • YouTube
  • Zendesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Geckoboard is a tool for aggregating, visualizing and sharing the important data that drives your business.

Company Email

help@geckoboard.com

Contact No.

Company's Address

310, Curtain House, 134-146 Curtain Road, London EC2A 3AR, United Kingdom

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

You shouldn’t expect exclusively a broad range of useful tools and adjustable pricing from a credible CRM Software. Almost as significant as main features is a trustworthy customer support. You want to make sure that in a situation where you have any questions about Geckoboard or Freshdesk, or you run into a problem, or maybe you’ll want to ask for a certain update or feature beneficial to your team you can count on a responsive and helpful customer support. Check out if options such as phone support, tickets or live chat are provided. Additionally, it’s a big plus if you are able to benefit from individual training or at least a knowledge base you can use.

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