MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare Frontman vs SysAid

What is better Frontman or SysAid? Different companies require different types of Customer Support Software. To understand well which solution meets your needs, consider evaluating various solutions feature by feature including their conditions and prices. Furthermore, you may get a quick idea of their general effectiveness and customer feedback by having a look at our smart scoring system.

The results are: Frontman (8.1) vs. SysAid (9.0) for general quality and performance; Frontman (100%) vs. SysAid (98%) for user satisfaction rating. Examine their strong and weak points and decide which software is a better option for your company. An effective, simple tactic is to write the advantages and disadvantages of both services next to each other and see which app has more benefits.

Those of you who don't have much time or need a Live Chat Software recommendation from our team might want to try out these top choices for the current year: Freshchat, Zendesk, LiveAgent.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Dialogue engine
  • Live chat
  • Inbuilt business intelligence and analytics
  • Answer bots
  • Ticket management
  • Integration

Pricing Info

Frontman offers four enterprise pricing plans. Here are the inclusions of each package:Free Forever – $0

  • Up to 100 Monthly Active Users
  • 1 Live Instances
  • 20 Draft Instances
  • Customize Avatar
  • Customize Home Screen
  • Customize Chat Screen
  • Autoengage
  • Broadcast Message
  • Unlimited Stories
  • Unlimited Blocks
  • Unlimited User Attributes
  • Datepicker Card
  • Auto-Suggest Card
  • Phraser Card
  • Rating Card
  • Custom Regex
  • 50 Mails/Month
  • Add Dialogue
  • Train Frontman
  • Analytical Dashboard
  • Audience Manager
  • 30 Days Data Retention Policy
  • Self-Serve Knowledge Base
  • Basic Support via Email
  • UTM Tracking

Individual – $25/month

  • Up to 2000 Monthly Active Users
  • 1 Live Instances
  • 20 Draft Instances
  • Customize Avatar
  • Customize Home Screen
  • Customize Chat Screen
  • Autoengage
  • Persistent Menu
  • Broadcast Message
  • Get Subscribers
  • Unlimited Stories
  • Unlimited Blocks
  • Unlimited User Attributes
  • Datepicker Card
  • Auto-Suggest Card
  • Phraser Card
  • Rating Card
  • Custom Regex
  • 2000 Mails/Month
  • A/B Split
  • Goal Tracker
  • Send Multiple Inputs
  • Add Dialogue
  • Train Frontman
  • Json API
  • Zapier
  • CRM Integration
  • Analytical Dashboard
  • Audience Manager
  • CSV Export of Lead Data
  • 60 Days Data Retention Policy
  • Self-Serve Knowledge Base
  • Priority Email & Chat Support – 24 x 5
  • UTM Tracking
  • Custom Display

Business – $250/month

  • Up to 25000 Monthly Active Users
  • 2 Live Instances
  • 50 Draft Instances
  • Customize Avatar
  • Customize Home Screen
  • Customize Chat Screen
  • Autoengage
  • Persistent Menu
  • Broadcast Message
  • Get Subscribers
  • Pre-Welcome Messages
  • Unlimited Stories
  • Unlimited Blocks
  • Unlimited User Attributes
  • Datepicker Card
  • Auto-Suggest Card
  • Phraser Card
  • Rating Card
  • 5000 OTP User Verification Requests/Month (By Email)
  • 1000 OTP User Verification Requests/Month (By Phone)
  • 1000 Geolocation Requests/Month
  • Custom Regex
  • 5000 Mails/Month
  • 1000 SMS/Month
  • A/B Split
  • Goal Tracker
  • File Upload
  • Send Multiple Inputs
  • Add Dialogue
  • Train Frontman
  • Json API
  • Zapier
  • CRM Integration
  • Analytical Dashboard
  • Audience Manager
  • CSV Export of Lead Data
  • 90 Days Data Retention Policy
  • Self-Serve Knowledge Base
  • Priority Email & Chat Support – 24 x 7
  • On-Demand Technical Assistance
  • Advance Onboarding + Training
  • Up to 2 Chatbots 
  • Dynamic Link
  • Click to Conversation Button
  • Custom Script
  • UTM Tracking
  • Conversation Landing Page
  • Embed Frontman
  • Custom Display
  • Book Appointment

Enterprise – By quote

  • Custom Monthly Active Users
  • Custom Live Instances
  • 50 Draft Instances
  • Customize Avatar
  • Customize Home Screen
  • Customize Chat Screen
  • Remove Makerobos Logo
  • Autoengage
  • Persistent Menu
  • Broadcast Message
  • Get Subscribers
  • Pre-Welcome Messages
  • Unlimited Stories
  • Unlimited Blocks
  • Unlimited User Attributes
  • Datepicker Card
  • Auto-Suggest Card
  • Phraser Card
  • Rating Card
  • Custom OTP User Verification Requests/Month (By Email)
  • Custom OTP User Verification Requests/Month (By Phone)
  • Custom Geolocation Requests/Month
  • Custom Regex
  • Custom Mails/Month
  • Custom SMS/Month
  • A/B Split
  • Goal Tracker
  • File Upload
  • Send Multiple Inputs
  • Add Dialogue
  • Train Frontman
  • Json API
  • Zapier
  • CRM Integration
  • Analytical Dashboard
  • Audience Manager
  • CSV Export of Lead Data
  • 90 Days Data Retention Policy
  • Self-Serve Knowledge Base
  • Priority Email & Chat Support – 24 x 7
  • On-Demand Technical Assistance
  • Advance Onboarding + Training
  • Up to 5 Chatbots 
  • Dynamic Link
  • Click to Conversation Button
  • Custom Script
  • UTM Tracking
  • Conversation Landing Page
  • Embed Frontman
  • Custom Display
  • Book Appointment

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Jeep, InsuranceDekho, HealthCare at Home

Integrations

Frontman provides integration with customer support, ticketing tools, and the following third-party applications:

  • Zoho
  • MailChimp
  • Zapier
  • Salesforce
  • Gmail
  • WhatsApp
  • WordPress
  • Twitter
  • Facebook
  • Zoom
  • Dropbox
  • Now
  • Shopify

 

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Frontman is a chatbot powered by AI, allowing businesses to engage with their leads and customers.

Company Email

Contact No.

Company's Address

Makerobos Innovation Labs
Swej Farm Rd, Rajasthan 302019
India

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket management
  • Self-service portal
  • Knowledge base
  • Password reset
  • Remote control
  • CMDB
  • Chat
  • Automation
  • Hardware/software inventory management
  • Help desk integration
  • Patch Management
  • Monitoring
  • Broadcast messages

Pricing Info

SysAid provides tailored pricing by quote which can be requested by phone.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Coca Cola, Panasonic, Adobe, Lufthansa, LG

Integrations

At the moment, SysAid has 3 Embeddables built into the solution that are sold as part of the system, and not as an outsource integration. They are constantly working to add more.

Here are the details:

1. BI Analytics – Powered by Qlik
2. TeamViewer for a robust Remote control solution
3. GFI Software to Offer Superior Patch Management Capabilities.

In addition, they offer many more Add-Ons and Third-Party Integrations.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.

Company Email

support@sysaid.com

Contact No.

Company's Address

128 Chestnut Street
Newton, MA 02465
USA

If you are still having second thoughts about which software will work best for your company it may be a good idea to investigate each service’s social metrics. These metrics are usually an indicator of how popular each software is and how big is its online presence. For instance Frontman Twitter profile has currently 35 followers. At the same time SysAid Twitter is followed by 1554 people.

Page last modified