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Compare Frontman vs Symphony Summit

What is better Frontman or Symphony Summit? Getting the best Customer Support Software for your company is essential to improving your company’s productivity. In our platform, you can easily assess a wide range of solutions to see which one is the appropriate software for your requirements. Here you can match Frontman vs. Symphony Summit and check their overall scores (8.1 vs. 8.0, respectively) and user satisfaction rating (100% vs. 100%, respectively).

You can even study the specifics of pricing, terms and conditions, plans, capabilities, tools, and more, and decide which software offers more advantages for your business. In practice, select the software which helps you to change the features and price terms to address your business growth or lack of it.

We are aware that not all businesses have enough time to scrutinize dozens of various services, so we prepared a list of suggestions that you may find useful. Our top selections for the Live Chat Software category are: LiveAgent, Zendesk, Freshchat.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Dialogue engine
  • Live chat
  • Inbuilt business intelligence and analytics
  • Answer bots
  • Ticket management
  • Integration

Pricing Info

Frontman offers four enterprise pricing plans. Here are the inclusions of each package:Free Forever – $0

  • Up to 100 Monthly Active Users
  • 1 Live Instances
  • 20 Draft Instances
  • Customize Avatar
  • Customize Home Screen
  • Customize Chat Screen
  • Autoengage
  • Broadcast Message
  • Unlimited Stories
  • Unlimited Blocks
  • Unlimited User Attributes
  • Datepicker Card
  • Auto-Suggest Card
  • Phraser Card
  • Rating Card
  • Custom Regex
  • 50 Mails/Month
  • Add Dialogue
  • Train Frontman
  • Analytical Dashboard
  • Audience Manager
  • 30 Days Data Retention Policy
  • Self-Serve Knowledge Base
  • Basic Support via Email
  • UTM Tracking

Individual – $25/month

  • Up to 2000 Monthly Active Users
  • 1 Live Instances
  • 20 Draft Instances
  • Customize Avatar
  • Customize Home Screen
  • Customize Chat Screen
  • Autoengage
  • Persistent Menu
  • Broadcast Message
  • Get Subscribers
  • Unlimited Stories
  • Unlimited Blocks
  • Unlimited User Attributes
  • Datepicker Card
  • Auto-Suggest Card
  • Phraser Card
  • Rating Card
  • Custom Regex
  • 2000 Mails/Month
  • A/B Split
  • Goal Tracker
  • Send Multiple Inputs
  • Add Dialogue
  • Train Frontman
  • Json API
  • Zapier
  • CRM Integration
  • Analytical Dashboard
  • Audience Manager
  • CSV Export of Lead Data
  • 60 Days Data Retention Policy
  • Self-Serve Knowledge Base
  • Priority Email & Chat Support – 24 x 5
  • UTM Tracking
  • Custom Display

Business – $250/month

  • Up to 25000 Monthly Active Users
  • 2 Live Instances
  • 50 Draft Instances
  • Customize Avatar
  • Customize Home Screen
  • Customize Chat Screen
  • Autoengage
  • Persistent Menu
  • Broadcast Message
  • Get Subscribers
  • Pre-Welcome Messages
  • Unlimited Stories
  • Unlimited Blocks
  • Unlimited User Attributes
  • Datepicker Card
  • Auto-Suggest Card
  • Phraser Card
  • Rating Card
  • 5000 OTP User Verification Requests/Month (By Email)
  • 1000 OTP User Verification Requests/Month (By Phone)
  • 1000 Geolocation Requests/Month
  • Custom Regex
  • 5000 Mails/Month
  • 1000 SMS/Month
  • A/B Split
  • Goal Tracker
  • File Upload
  • Send Multiple Inputs
  • Add Dialogue
  • Train Frontman
  • Json API
  • Zapier
  • CRM Integration
  • Analytical Dashboard
  • Audience Manager
  • CSV Export of Lead Data
  • 90 Days Data Retention Policy
  • Self-Serve Knowledge Base
  • Priority Email & Chat Support – 24 x 7
  • On-Demand Technical Assistance
  • Advance Onboarding + Training
  • Up to 2 Chatbots 
  • Dynamic Link
  • Click to Conversation Button
  • Custom Script
  • UTM Tracking
  • Conversation Landing Page
  • Embed Frontman
  • Custom Display
  • Book Appointment

Enterprise – By quote

  • Custom Monthly Active Users
  • Custom Live Instances
  • 50 Draft Instances
  • Customize Avatar
  • Customize Home Screen
  • Customize Chat Screen
  • Remove Makerobos Logo
  • Autoengage
  • Persistent Menu
  • Broadcast Message
  • Get Subscribers
  • Pre-Welcome Messages
  • Unlimited Stories
  • Unlimited Blocks
  • Unlimited User Attributes
  • Datepicker Card
  • Auto-Suggest Card
  • Phraser Card
  • Rating Card
  • Custom OTP User Verification Requests/Month (By Email)
  • Custom OTP User Verification Requests/Month (By Phone)
  • Custom Geolocation Requests/Month
  • Custom Regex
  • Custom Mails/Month
  • Custom SMS/Month
  • A/B Split
  • Goal Tracker
  • File Upload
  • Send Multiple Inputs
  • Add Dialogue
  • Train Frontman
  • Json API
  • Zapier
  • CRM Integration
  • Analytical Dashboard
  • Audience Manager
  • CSV Export of Lead Data
  • 90 Days Data Retention Policy
  • Self-Serve Knowledge Base
  • Priority Email & Chat Support – 24 x 7
  • On-Demand Technical Assistance
  • Advance Onboarding + Training
  • Up to 5 Chatbots 
  • Dynamic Link
  • Click to Conversation Button
  • Custom Script
  • UTM Tracking
  • Conversation Landing Page
  • Embed Frontman
  • Custom Display
  • Book Appointment

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Jeep, InsuranceDekho, HealthCare at Home

Integrations

Frontman provides integration with customer support, ticketing tools, and the following third-party applications:

  • Zoho
  • MailChimp
  • Zapier
  • Salesforce
  • Gmail
  • WhatsApp
  • WordPress
  • Twitter
  • Facebook
  • Zoom
  • Dropbox
  • Now
  • Shopify

 

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Frontman is a chatbot powered by AI, allowing businesses to engage with their leads and customers.

Company Email

Contact No.

Company's Address

Makerobos Innovation Labs
Swej Farm Rd, Rajasthan 302019
India

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • IT Service Management
  • IT Asset Management
  • Availability Management
  • Project Management
  • Gamification
  • Performance Metrics
  • Contextual Information
  • Knowledge Management
  • Pattern Analysis
  • Service Aitomation
  • Auto Remediation
  • Resource Fulfilment
  • Skill Management

Pricing Info

Contact Symphony Summit for enterprise pricing information and other product details on. You can also submit a request for a demo to see if the software is a perfect fit for your business.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

NEC, Deloitte, Panasonic

Integrations

Symphony Summit Service Management offers the following integration options:

  • REST API
  • DB

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

SUMMIT’s ITIL 2011 certified Service Management is an intelligent solution that leverages the latest advancement in technology such as Mobility, Analytics and Automation.

Company Email

summit.sales@symphonysummit.com

Contact No.

Company's Address

SUMMIT Software Inc.,
2475, Hanover Street,
Palo Alto, CA – 94304,
USA

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.6

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Chat triggers
  • Pre-chat & Offline forms
  • Visitor list
  • Chat ratings
  • Chatbots
  • Chat Analytics and Reports
  • Conversion tracking
  • Chat badge
  • Web and mobile chat SDK
  • Chat routing and tags
  • Multi-profile linking
  • Mobile optimized widget
  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not include the cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multi-brand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1-hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

One of the leading live chat apps trusted by over 40,000 organizations worldwide. It provides a complete suite of chat, call center, and knowledgebase modules. With all of these features, it is easy for representatives to engage with and prioritize high-value leads. It also comes with Zendesk Message, a unique tool to help you engage with clients on social media platforms.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Product Comparisons

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Almost as important as features and user support level are pricing plans made available by Frontman and Symphony Summit. Even though price should not be the only factor it’s without a doubt a key thing to consider. You should look for a flexible pricing package that can be adjusted to your company size and painlessly scaled up every time your company expands. Be sure that you don’t select packages that include additional features that you won’t use and always try to contact with the vendor directly because big companies can frequently benefit from discounts. You should also check out a free trial or demo of every service to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t need you to invest any money and offers a reliable overview of what it feels like to work with Frontman and Symphony Summit.

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