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Compare Frontman vs KANA Express

What is better Frontman or KANA Express? When you need a reliable Customer Support Software product for your business you must make time to examine different solutions. It doesn’t have to be challenging, and can be as easy as matching their functions in a table like the one below. You will also get a good idea how each product performs. For example, on this page you can check Frontman’s overall score of 8.1 and compare it against KANA Express’s score of 6.5; or Frontman’s user satisfaction level at 100% versus KANA Express’s 96% satisfaction score.

The evaluation can help you identify the good and bad points of each application, and make up your mind on which suits you requirements better. Aside from the rich features, the solution that’s simple to grasp and use is always the better product.

We realize that not all businesses have the time to scrutinize a wide range of various solutions, so we came up with a list of suggestions that you may find useful. Our top selections for the Live Chat Software category are: LiveAgent, Freshchat, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Dialogue engine
  • Live chat
  • Inbuilt business intelligence and analytics
  • Answer bots
  • Ticket management
  • Integration

Pricing Info

Frontman offers four enterprise pricing plans. Here are the inclusions of each package:Free Forever – $0

  • Up to 100 Monthly Active Users
  • 1 Live Instances
  • 20 Draft Instances
  • Customize Avatar
  • Customize Home Screen
  • Customize Chat Screen
  • Autoengage
  • Broadcast Message
  • Unlimited Stories
  • Unlimited Blocks
  • Unlimited User Attributes
  • Datepicker Card
  • Auto-Suggest Card
  • Phraser Card
  • Rating Card
  • Custom Regex
  • 50 Mails/Month
  • Add Dialogue
  • Train Frontman
  • Analytical Dashboard
  • Audience Manager
  • 30 Days Data Retention Policy
  • Self-Serve Knowledge Base
  • Basic Support via Email
  • UTM Tracking

Individual – $25/month

  • Up to 2000 Monthly Active Users
  • 1 Live Instances
  • 20 Draft Instances
  • Customize Avatar
  • Customize Home Screen
  • Customize Chat Screen
  • Autoengage
  • Persistent Menu
  • Broadcast Message
  • Get Subscribers
  • Unlimited Stories
  • Unlimited Blocks
  • Unlimited User Attributes
  • Datepicker Card
  • Auto-Suggest Card
  • Phraser Card
  • Rating Card
  • Custom Regex
  • 2000 Mails/Month
  • A/B Split
  • Goal Tracker
  • Send Multiple Inputs
  • Add Dialogue
  • Train Frontman
  • Json API
  • Zapier
  • CRM Integration
  • Analytical Dashboard
  • Audience Manager
  • CSV Export of Lead Data
  • 60 Days Data Retention Policy
  • Self-Serve Knowledge Base
  • Priority Email & Chat Support – 24 x 5
  • UTM Tracking
  • Custom Display

Business – $250/month

  • Up to 25000 Monthly Active Users
  • 2 Live Instances
  • 50 Draft Instances
  • Customize Avatar
  • Customize Home Screen
  • Customize Chat Screen
  • Autoengage
  • Persistent Menu
  • Broadcast Message
  • Get Subscribers
  • Pre-Welcome Messages
  • Unlimited Stories
  • Unlimited Blocks
  • Unlimited User Attributes
  • Datepicker Card
  • Auto-Suggest Card
  • Phraser Card
  • Rating Card
  • 5000 OTP User Verification Requests/Month (By Email)
  • 1000 OTP User Verification Requests/Month (By Phone)
  • 1000 Geolocation Requests/Month
  • Custom Regex
  • 5000 Mails/Month
  • 1000 SMS/Month
  • A/B Split
  • Goal Tracker
  • File Upload
  • Send Multiple Inputs
  • Add Dialogue
  • Train Frontman
  • Json API
  • Zapier
  • CRM Integration
  • Analytical Dashboard
  • Audience Manager
  • CSV Export of Lead Data
  • 90 Days Data Retention Policy
  • Self-Serve Knowledge Base
  • Priority Email & Chat Support – 24 x 7
  • On-Demand Technical Assistance
  • Advance Onboarding + Training
  • Up to 2 Chatbots 
  • Dynamic Link
  • Click to Conversation Button
  • Custom Script
  • UTM Tracking
  • Conversation Landing Page
  • Embed Frontman
  • Custom Display
  • Book Appointment

Enterprise – By quote

  • Custom Monthly Active Users
  • Custom Live Instances
  • 50 Draft Instances
  • Customize Avatar
  • Customize Home Screen
  • Customize Chat Screen
  • Remove Makerobos Logo
  • Autoengage
  • Persistent Menu
  • Broadcast Message
  • Get Subscribers
  • Pre-Welcome Messages
  • Unlimited Stories
  • Unlimited Blocks
  • Unlimited User Attributes
  • Datepicker Card
  • Auto-Suggest Card
  • Phraser Card
  • Rating Card
  • Custom OTP User Verification Requests/Month (By Email)
  • Custom OTP User Verification Requests/Month (By Phone)
  • Custom Geolocation Requests/Month
  • Custom Regex
  • Custom Mails/Month
  • Custom SMS/Month
  • A/B Split
  • Goal Tracker
  • File Upload
  • Send Multiple Inputs
  • Add Dialogue
  • Train Frontman
  • Json API
  • Zapier
  • CRM Integration
  • Analytical Dashboard
  • Audience Manager
  • CSV Export of Lead Data
  • 90 Days Data Retention Policy
  • Self-Serve Knowledge Base
  • Priority Email & Chat Support – 24 x 7
  • On-Demand Technical Assistance
  • Advance Onboarding + Training
  • Up to 5 Chatbots 
  • Dynamic Link
  • Click to Conversation Button
  • Custom Script
  • UTM Tracking
  • Conversation Landing Page
  • Embed Frontman
  • Custom Display
  • Book Appointment

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Jeep, InsuranceDekho, HealthCare at Home

Integrations

Frontman provides integration with customer support, ticketing tools, and the following third-party applications:

  • Zoho
  • MailChimp
  • Zapier
  • Salesforce
  • Gmail
  • WhatsApp
  • WordPress
  • Twitter
  • Facebook
  • Zoom
  • Dropbox
  • Now
  • Shopify

 

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Frontman is a chatbot powered by AI, allowing businesses to engage with their leads and customers.

Company Email

Contact No.

Company's Address

Makerobos Innovation Labs
Swej Farm Rd, Rajasthan 302019
India

NOAWARDS
YET

SmartScore™

OUR SCORE 6.5

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Web Experience Solutions

  • Web Self-Service
  • Knowledge management
  • Live Chat
  • Reporting and Analytics
  • Virtual Assistant

Agent Experience Solutions

  • Email Management
  • Call Management
  • Campaigns
  • Knowledge Management
  • Reporting and Analytics
  • Whitemail Management

Social Experience Solutions

  • Experience Analytics
  • Experience Analytics Express

Pricing Info

Pricing available by quote only. Contact KANA Express directly to learn more about their pricing details.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Tilburg University, DAS, Windesheim

Integrations

KANA Express operates well with the following business solutions and systems:

  • LAGAN

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Sophisticated yet simple to use, KANA Express provides access to all the features you need to create great customer experiences across all service channels.

Company Email

info@kana.com

Contact No.

Company's Address

2550 Walsh Ave, Suite 120
Santa Clara, CA 95051
United States

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.6

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Chat triggers
  • Pre-chat & Offline forms
  • Visitor list
  • Chat ratings
  • Chatbots
  • Chat Analytics and Reports
  • Conversion tracking
  • Chat badge
  • Web and mobile chat SDK
  • Chat routing and tags
  • Multi-profile linking
  • Mobile optimized widget
  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not include the cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multi-brand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1-hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

One of the leading live chat apps trusted by over 40,000 organizations worldwide. It provides a complete suite of chat, call center, and knowledgebase modules. With all of these features, it is easy for representatives to engage with and prioritize high-value leads. It also comes with Zendesk Message, a unique tool to help you engage with clients on social media platforms.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Product Comparisons

Name
Comparision

Popular Alternatives

Product Name
Score

In case you continue having second thoughts about which solution will perform best for your business it may be a sensible idea to analyze each service’s social metrics. Such metrics are quite often an indicator of how popular a given product is and how extensive is its online presence. For example Frontman Twitter account has currently 35 followers. At the same time KANA Express Twitter is followed by 2336 people.

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