Compare Front vs. uContact

If you wish to get a quick way to decide which Customer Support Software product is better, our unique system gives Front a score of 8.8 and uContact a score of 8.0 for all round quality and performance. Furthermore, Front is rated at 94%, while uContact is rated 100% for their user satisfaction level. You can also examine their product details, including modules, tools, options, plans, costs, and more. See if the software can customize a few of its workflows to ensure the software matches your own business processes. We are aware that not all people have enough time to scrutinize a wide range of different solutions, so we prepared a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Samanage, LiveAgent, Freshdesk.
Compare

Front

VS

uContact

VS

Front screenshot uContact screenshot
Pricing Details

Total Score

Our Score

8.8 ?

Our Score

8.0 ?

Client Experience

Client Experience

Client Experience

94% ?

Client Experience

100% ?

Cost

Cost

$19

$35

Pricing Type

Pricing Type

Monthly payment | Annual Subscription Monthly payment
Full Review

Full Review

Overview

Overview

Efficient inbox management app featuring a unified inbox that consolidates multiple-channels in one place for better team collaboration.
uContact is an attractive, comprehensive, true “All in One” Contact Center platform that enables businesses to deliver the best service and experience to their customers.
Quick Links
Company's Address

Company's Address

Juan Pablo Laguna 3493
11300 Montevideo
Uruguay
Available Integrations

Available Integrations

Front integrates with the following business systems and applications:

  • Salesforce
  • Slack
  • Intercom
  • HubSpot
  • Asana
  • Github
  • Gmail
  • Aircall
  • Clearbit
  • Dropbox
  • Facebook Messenger
  • Twitter
  • Helpdocs
  • Shopify
  • Base CRM
  • Olark
  • Trello
  • Twilio

uContact offers an API Rest to integrate with any third party solution.

Contact Email

Contact Email

team@frontapp.com socialnetworks@integraccs.com
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Languages Supported

Languages Supported

USA, UK, Canada, International USA, UK, Canada, International, Spain, Portugal
Pricing Details

Pricing Details

Learn more about Front pricing Learn more about uContact pricing
Available Support

Available Support

Phone
Training
Phone
Ticket Training
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Pricing Info

Pricing Info

Front offers four pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Front Light: $45 per month (flat rate)

  • up to five users
  • 1 team inbox
  • Individual inboxes for all users
  • Comments, mentions, rules
  • Max. 500 messages per month

Team: $19 per user/month

  • 3 team channels
  • Collision detection
  • Canned responses
  • Automatic rules
  • 1 integration

Premium: $29 per user/month

Team features plus:

  • 15 team channels
  • Advanced integrations
  • Analytics and reports
  • API/Plugins

Enterprise: $40 per user/month

Premium features plus:

  • 100 team channels
  • Salesforce Integration
  • SAML-based SSO (Single Sign-On)
  • IP access restrictions
  • Dedicated account support

uContact offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Classic – $35/user/month

  • ACD
  • Inbound, Outbound, Blended
  • Dialers: Preview,Progressive,Power & Predictive
  • IVR
  • Sophisticated PBX
  • Coaching, Whispering & Barge in
  • Real time monitoring
  • CRM Lite

Omni – $45/user/month

  • All Classic features
  • Unified Inbox
  • SMS
  • Web Chat: with audio and video call
  • Web Clic to Call
  • Web Call Back
  • Email
  • Multichannel recording
  • Live Assistance

Play – $45/user/month

  • All Classic features
  • Gamification
  • Customizable games
  • Objectives by agent, group, and area
  • Customizable measures and objectives
  • Badges
  • Daily game
  • Rankings
  • Dynamic queries

Full – $55/user/month

  • All features in Classic, Omni, and Play
Popular Customers

Popular Customers

HOMER, CSA Transportation, NearNorth Chamba Te Presta, Telemedic, Grupo Eminent
Available Features

Available Features

Front FEATURES

  • Unified inbox
  • Auto reminders
  • Auto responders
  • Multi-channel management
  • Real-time Analytics
  • Social Media Integration
  • Real-time notifications
  • Collaborative workspace
  • Activity audit and tracking
  • Email tracking
  • Rules-based workflow
  • Search
  • Native iOS, Android Apps
  • Custom Integrations

uContact FEATURES

  • ACD Virtual Hold
  • Recording
  • PBX Audio, Video, Desktop Softphone
  • IVR
  • Voice Broadcast TTS – ASR
  • Dialers Preview, Progressive, Power, Predictive
  • SMS
  • Web Chat
  • Click2Call & Call Back
  • Email
  • Social Networks
  • Other text channels
  • Real Time Monitoring
  • Quality management
  • Workforce Optimization
  • Reporting Analytics
  • Workflow Designer
  • Forms Designer
Contact No.

Contact No.

+1-305-704-2135
Product Comparisons

Product Comparisons

Compare with LiveChat
Compare with Bluenose
Compare with Corvisa Contact Center
Compare with Sellsy Helpdesk
Compare with VSLogger Unlimited
Compare with Slaask
Compare with INinbox
Compare with Genesys
Compare with Parseur
Compare with Freshservice
Compare with Yonyx
Compare with GoToAssist
Compare with DeskRoll
Compare with Intercom Live Chat
Compare with PhaseWare Tracker
Compare with Giosg
Compare with SWAG
Compare with Aspect Zipwire
Compare with Zoho Desk
Compare with BoldChat
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

In case you are still having second thoughts about which service will perform best for your business it might be a sensible idea to check out each service’s social metrics. Such metrics are frequently a sign of how popular a given product is and how large is its online presence.For example, if you check Front LinkedIn profile you’ll see that they are followed by 642 users. In case of uContact the amount of followers on their LinkedIn page is 180.