Compare Front vs. uContact

There are lots of Customer Support Software products in the market these days. The best way to find out which product fits your needs best is to check them side by side. For example, here you can assess Front and uContact for their overall score (8.8 vs. 8.0, respectively) or their user satisfaction rating (94% vs. 100%, respectively). It’s also possible to check their individual modules and pricing terms and other useful information below. When matching products make sure you analyze their similar capabilities and mark their distinctive elements to get a clearer picture of both deals. Likewise, bear in mind to assess secondary factors including security, backup, intuitiveness, and customer service. In the event you would like to quickly locate the optimal Customer Support Software according to our review team we advise you try out the following products: Freshdesk, Samanage, Zendesk.
Comparison

Front

VS

uContact

VS

Front screenshot uContact screenshot
Pricing Page

Our Score

Our Score

8.8 ?

Our Score

8.0 ?

Customer Experience

Customer Experience

Customer Experience

94% ?

Customer Experience

100% ?

Cost

Cost

$15

$35

Pricing Model

Pricing Model

Monthly payment | Annual Subscription Monthly payment
Detailed Review

Detailed Review

Overview

Overview

Front is an efficient inbox management app featuring a unified inbox that consolidates multiple channels in one place for better team collaboration.
uContact is an attractive, comprehensive, true “All in One” Contact Center platform that enables businesses to deliver the best service and experience to their customers.
Useful Links
Pricing Info

Pricing Info

Front offers 3 pricing packages to cater SMBs and enterprises. There’s a 14-day free trial you can use to test out the app’s features first. After the trial is over, you may choose among the following subscription options:

Basic – $15/user/month (billed annually) or $19/user/month (billed monthly)

  • 1 channel
  • 1 integration
  • All Front core features
  • Assign, comment, and mention
  • Canned responses
  • Collision detection

Premium – $29/user/month (billed annually) or $34/user/month (billed monthly)

  • 15 channels
  • Unlimited integrations
  • All Basic features
  • Analytics and reports
  • API/Plugins
  • Automated rules
  • Email sequences
  • Enterprise

Enterprise – $59/user/month (billed annually) or $69/user/month (billed monthly)

  • 100 team channels
  • IP access restrictions
  • Teams and permissions
  • SAML Single Sign-on (SSO)
  • Salesforce integration
  • Support and training

Custom plan – By quote

  • Tailored to the features you need and number of preferred users, channels, integrations, and team channels, among others

Additionally, the plans offered by Front require at least 2 users. A website chat add-on is also offered by Front that includes custom brand and logo and email capture forms for $14/user/month.

uContact offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Classic – $35/user/month

  • ACD
  • Inbound, Outbound, Blended
  • Dialers: Preview,Progressive,Power & Predictive
  • IVR
  • Sophisticated PBX
  • Coaching, Whispering & Barge in
  • Real time monitoring
  • CRM Lite

Omni – $45/user/month

  • All Classic features
  • Unified Inbox
  • SMS
  • Web Chat: with audio and video call
  • Web Clic to Call
  • Web Call Back
  • Email
  • Multichannel recording
  • Live Assistance

Play – $45/user/month

  • All Classic features
  • Gamification
  • Customizable games
  • Objectives by agent, group, and area
  • Customizable measures and objectives
  • Badges
  • Daily game
  • Rankings
  • Dynamic queries

Full – $55/user/month

  • All features in Classic, Omni, and Play
Languages

Languages

English English, Spain, Portugal
Support Types

Support Types

Phone
Training
Phone
Ticket Training
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Pricing Page

Pricing Page

Learn more about Front pricing Learn more about uContact pricing
Prominent Clients

Prominent Clients

HOMER, CSA Transportation, NearNorth Chamba Te Presta, Telemedic, Grupo Eminent
Contact No.

Contact No.

+1-305-704-2135
Available Features

Available Features

Front FEATURES

  • Unified inbox
  • Auto reminders
  • Auto responders
  • Multi-channel management
  • Real-time Analytics
  • Social Media Integration
  • Real-time notifications
  • Collaborative workspace
  • Activity audit and tracking
  • Email tracking
  • Rules-based workflow
  • Search
  • Native iOS, Android Apps
  • Custom Integrations

uContact FEATURES

  • ACD Virtual Hold
  • Recording
  • PBX Audio, Video, Desktop Softphone
  • IVR
  • Voice Broadcast TTS – ASR
  • Dialers Preview, Progressive, Power, Predictive
  • SMS
  • Web Chat
  • Click2Call & Call Back
  • Email
  • Social Networks
  • Other text channels
  • Real Time Monitoring
  • Quality management
  • Workforce Optimization
  • Reporting Analytics
  • Workflow Designer
  • Forms Designer
Integrations

Integrations

Front integrates with the following business systems and applications:

  • Salesforce
  • Slack
  • Intercom
  • HubSpot
  • Asana
  • Github
  • Gmail
  • Aircall
  • Clearbit
  • Dropbox
  • Facebook Messenger
  • Twitter
  • Helpdocs
  • Shopify
  • Base CRM
  • Olark
  • Trello
  • Twilio

uContact offers an API Rest to integrate with any third party solution.

Vendor Email

Vendor Email

team@frontapp.com socialnetworks@integraccs.com
Company's Address

Company's Address

Juan Pablo Laguna 3493
11300 Montevideo
Uruguay
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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When you select a app that you believe will work best for your company you shouldn’t only limit yourself to what reviewers have to say about it. Very often personal experience with the app may change, depending on your own preferences and needs. That’s the reason why in our reviews we also offer our User Satisfaction Rating for every solution to give you a reliable overview of how actual users of Front and uContact estimate their experience with the solution. Our system is based on complex analysis of product mentions on other websites, social media as well as blogs, so you will get a comprehensive and credible landscape of what other users think about each solution. In this case Front has a total satisfaction rating at 94% while for uContact 100% of people say they had an enjoyable experience with it.