Compare Front vs. SamanageIf you’re experiencing a tough time picking the right Customer Support Software product for your needs, it’s a good idea to do a comparison of the available software and see which one offers more benefits. For example, here you can review Front (overall score: 8.8; user rating: 94%) vs. Samanage (overall score: 9.6; user rating: 98%) for their overall performance. You can even see which one provides more features that you need or which has better pricing plans for your current budget constraints. Using a clear table to match their features will significantly increase the likelihood of obtaining the right product for your company. Look closely at other factors of the software such as if it’s easy to use, flexibility, scalability, and pricing terms. We are aware that not all companies have the time to scrutinize dozens of various solutions, so we prepared a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, LiveAgent, Samanage.
|Monthly payment | Annual Subscription||Monthly payment | Quote-based|
Efficient inbox management app featuring a unified inbox that consolidates multiple-channels in one place for better team collaboration.
Samanage won our 2016 Supreme Software Award. It's a cloud-based IT service desk and asset management service to keep a tighter tab on things.
Front integrates with the following business systems and applications:
|HOMER, CSA Transportation, NearNorth|
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business|
|Learn more about Front pricing||Learn more about Samanage pricing|
Front offers four pricing plans for users to choose from. Give the details a look, and select the best plan for your business:
Front Light: $45 per month (flat rate)
Team: $19 per user/month
Premium: $29 per user/month
Team features plus:
Enterprise: $40 per user/month
Premium features plus:
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
Available pricing plans include:
|USA, UK, Canada, International||USA, UK, Canada, Germany, Japan|
| 117 Edinburgh South|
Suite 100, Cary NC 27511
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Almost as important as features and user support responsiveness are pricing packages made available by Front and Samanage. While pricing should not be a deciding factor it’s definitely an important thing to consider. You should expect a flexible pricing package that can be adjusted to your company size and effortlessly scaled up when your business develops. Be sure that you don’t pick plans that have complex tools that you won’t find useful and always make an effort to contact with the vendor directly as big companies can usually benefit from more affordable prices. You should also check out a free trial or demo of each service to spend at least some time working with it. It’s a useful experience that doesn’t ask you to spend any money and provides you with a solid overview of what it feels like to work with Front and Samanage.