Compare Front vs. SamanageGetting the perfect Customer Support Software product is all about evaluating different solutions and figuring out the top application for your specific needs. Our unique system provides you with a brief look at the general rating of Front and Samanage. For all round quality and performance, Front scored 8.8, while Samanage scored 9.6. On the other hand, for user satisfaction, Front earned 94%, while Samanage earned 98%. Below it's also possible to check their functions, terms, plans, etc. to see which program will be more appropriate for your company. One critical element to check is if the software allows you to enable and disable limitations on different types of users to protect any sensitive corporate data. Currently, the most popular services in our Customer Support Software category are: Zendesk, Freshdesk, Samanage.
|Monthly payment | Annual Subscription||Monthly payment | Quote-based|
Front is an efficient inbox management app featuring a unified inbox that consolidates multiple channels in one place for better team collaboration.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
| 117 Edinburgh South|
Suite 100, Cary NC 27511
Front integrates with the following business systems and applications:
|Types of Support|
Types of Support
|List of Features|
List of Features
|Types of Customers|
Types of Customers
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business|
|HOMER, CSA Transportation, NearNorth|
|Learn more about Front pricing||Learn more about Samanage pricing|
Front offers 3 pricing packages to cater SMBs and enterprises. There’s a 14-day free trial you can use to test out the app’s features first. After the trial is over, you may choose among the following subscription options:
Basic – $15/user/month (billed annually) or $19/user/month (billed monthly)
Premium – $29/user/month (billed annually) or $34/user/month (billed monthly)
Enterprise – $59/user/month (billed annually) or $69/user/month (billed monthly)
Custom plan – By quote
Additionally, the plans offered by Front require at least 2 users. A website chat add-on is also offered by Front that includes custom brand and logo and email capture forms for $14/user/month.
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
Available pricing plans include:
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If you are still having doubts about which product will perform best for your business it might be a sensible idea to take a look at each service’s social metrics. These metrics are quite often an indicator of how popular every product is and how extensive is its online presence.For example, if you check Front LinkedIn account you’ll see that they are followed by 642 people. In case of Samanage the number of followers on their LinkedIn page is 4490.