Compare Front vs. Samanage

Getting the perfect Customer Support Software product is all about evaluating different solutions and figuring out the top application for your specific needs. Our unique system provides you with a brief look at the general rating of Front and Samanage. For all round quality and performance, Front scored 8.8, while Samanage scored 9.6. On the other hand, for user satisfaction, Front earned 94%, while Samanage earned 98%. Below it's also possible to check their functions, terms, plans, etc. to see which program will be more appropriate for your company. One critical element to check is if the software allows you to enable and disable limitations on different types of users to protect any sensitive corporate data. Currently, the most popular services in our Customer Support Software category are: Zendesk, Freshdesk, Samanage.
Software

Front

VS

Samanage

VS

Front screenshot Samanage screenshot
Pricing Page

Total Score

Our Score

8.8 ?

Our Score

9.6 ?

Customer Experience

Customer Experience

Customer Experience

94% ?

Customer Experience

98% ?

Pricing

Pricing

$15

by quote

Pricing Model

Pricing Model

Monthly payment | Annual Subscription Monthly payment | Quote-based
Detailed Review

Detailed Review

Product Info

Product Info

Front is an efficient inbox management app featuring a unified inbox that consolidates multiple channels in one place for better team collaboration.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
Useful Links
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Company's Address

Company's Address

117 Edinburgh South
Suite 100, Cary NC 27511
Available Languages

Available Languages

English English
Available Integrations

Available Integrations

Front integrates with the following business systems and applications:

  • Salesforce
  • Slack
  • Intercom
  • HubSpot
  • Asana
  • Github
  • Gmail
  • Aircall
  • Clearbit
  • Dropbox
  • Facebook Messenger
  • Twitter
  • Helpdocs
  • Shopify
  • Base CRM
  • Olark
  • Trello
  • Twilio
  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
Email Address

Email Address

team@frontapp.com support@samanage.com
Types of Support

Types of Support

Phone
Training
Phone Live Support
Ticket Training
List of Features

List of Features

Front FEATURES

  • Unified inbox
  • Auto reminders
  • Auto responders
  • Multi-channel management
  • Real-time Analytics
  • Social Media Integration
  • Real-time notifications
  • Collaborative workspace
  • Activity audit and tracking
  • Email tracking
  • Rules-based workflow
  • Search
  • Native iOS, Android Apps
  • Custom Integrations

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Phone Number

Phone Number

1.888.250.8971
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Prominent Clients

Prominent Clients

HOMER, CSA Transportation, NearNorth
Pricing Page

Pricing Page

Learn more about Front pricing Learn more about Samanage pricing
Pricing Plans

Pricing Plans

Front offers 3 pricing packages to cater SMBs and enterprises. There’s a 14-day free trial you can use to test out the app’s features first. After the trial is over, you may choose among the following subscription options:

Basic – $15/user/month (billed annually) or $19/user/month (billed monthly)

  • 1 channel
  • 1 integration
  • All Front core features
  • Assign, comment, and mention
  • Canned responses
  • Collision detection

Premium – $29/user/month (billed annually) or $34/user/month (billed monthly)

  • 15 channels
  • Unlimited integrations
  • All Basic features
  • Analytics and reports
  • API/Plugins
  • Automated rules
  • Email sequences
  • Enterprise

Enterprise – $59/user/month (billed annually) or $69/user/month (billed monthly)

  • 100 team channels
  • IP access restrictions
  • Teams and permissions
  • SAML Single Sign-on (SSO)
  • Salesforce integration
  • Support and training

Custom plan – By quote

  • Tailored to the features you need and number of preferred users, channels, integrations, and team channels, among others

Additionally, the plans offered by Front require at least 2 users. A website chat add-on is also offered by Front that includes custom brand and logo and email capture forms for $14/user/month.

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you are still having doubts about which product will perform best for your business it might be a sensible idea to take a look at each service’s social metrics. These metrics are quite often an indicator of how popular every product is and how extensive is its online presence.For example, if you check Front LinkedIn account you’ll see that they are followed by 642 people. In case of Samanage the number of followers on their LinkedIn page is 4490.