Compare Front vs. Samanage

If you’re experiencing a tough time picking the right Customer Support Software product for your needs, it’s a good idea to do a comparison of the available software and see which one offers more benefits. For example, here you can review Front (overall score: 8.8; user rating: 94%) vs. Samanage (overall score: 9.6; user rating: 98%) for their overall performance. You can even see which one provides more features that you need or which has better pricing plans for your current budget constraints. Using a clear table to match their features will significantly increase the likelihood of obtaining the right product for your company. Look closely at other factors of the software such as if it’s easy to use, flexibility, scalability, and pricing terms. We are aware that not all companies have the time to scrutinize dozens of various solutions, so we prepared a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, LiveAgent, Samanage.
Compare

Front

VS

Samanage

VS

Front screenshot Samanage screenshot
Pricing Details

Total Score

Our Score

8.8 ?

Our Score

9.6 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

94% ?

Client Satisfaction

98% ?

Cost

Cost

$19

by quote

Pricing Type

Pricing Type

Monthly payment | Annual Subscription Monthly payment | Quote-based
Detailed Review

Detailed Review

General Description

General Description

Efficient inbox management app featuring a unified inbox that consolidates multiple-channels in one place for better team collaboration.
Samanage won our 2016 Supreme Software Award. It's a cloud-based IT service desk and asset management service to keep a tighter tab on things.
Quick Links
Available Support

Available Support

Phone
Training
Phone Live Support
Ticket Training
Integrations

Integrations

Front integrates with the following business systems and applications:

  • Salesforce
  • Slack
  • Intercom
  • HubSpot
  • Asana
  • Github
  • Gmail
  • Aircall
  • Clearbit
  • Dropbox
  • Facebook Messenger
  • Twitter
  • Helpdocs
  • Shopify
  • Base CRM
  • Olark
  • Trello
  • Twilio
  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
Prominent Clients

Prominent Clients

HOMER, CSA Transportation, NearNorth
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Pricing Details

Pricing Details

Learn more about Front pricing Learn more about Samanage pricing
Pricing Info

Pricing Info

Front offers four pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Front Light: $45 per month (flat rate)

  • up to five users
  • 1 team inbox
  • Individual inboxes for all users
  • Comments, mentions, rules
  • Max. 500 messages per month

Team: $19 per user/month

  • 3 team channels
  • Collision detection
  • Canned responses
  • Automatic rules
  • 1 integration

Premium: $29 per user/month

Team features plus:

  • 15 team channels
  • Advanced integrations
  • Analytics and reports
  • API/Plugins

Enterprise: $40 per user/month

Premium features plus:

  • 100 team channels
  • Salesforce Integration
  • SAML-based SSO (Single Sign-On)
  • IP access restrictions
  • Dedicated account support

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
Features

Features

Front FEATURES

  • Unified inbox
  • Auto reminders
  • Auto responders
  • Multi-channel management
  • Real-time Analytics
  • Social Media Integration
  • Real-time notifications
  • Collaborative workspace
  • Activity audit and tracking
  • Email tracking
  • Rules-based workflow
  • Search
  • Native iOS, Android Apps
  • Custom Integrations

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Vendor Email

Vendor Email

team@frontapp.com support@samanage.com
Languages Supported

Languages Supported

USA, UK, Canada, International USA, UK, Canada, Germany, Japan
Contact Address

Contact Address

117 Edinburgh South
Suite 100, Cary NC 27511
Phone Number

Phone Number

1.888.250.8971
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Almost as important as features and user support responsiveness are pricing packages made available by Front and Samanage. While pricing should not be a deciding factor it’s definitely an important thing to consider. You should expect a flexible pricing package that can be adjusted to your company size and effortlessly scaled up when your business develops. Be sure that you don’t pick plans that have complex tools that you won’t find useful and always make an effort to contact with the vendor directly as big companies can usually benefit from more affordable prices. You should also check out a free trial or demo of each service to spend at least some time working with it. It’s a useful experience that doesn’t ask you to spend any money and provides you with a solid overview of what it feels like to work with Front and Samanage.