Compare Front vs. JivoChat

When you need a reliable Customer Support Software product for your enterprise you should remember to evaluate several solutions. It doesn’t have to be challenging, and can be as simple as matching their features in a table like the one below. You will also get a quick idea how each product functions. As an example, on this page you can check Front’s overall score of 8.8 and compare it against JivoChat’s score of 7.8; or Front’s user satisfaction level at 94% versus JivoChat’s 100% satisfaction score. The evaluation will help you see the good and bad points of each service, and choose which one suits you requirements better. Beyond the rich features, the software that is easy to understand and use is always the better option. Those of you who want to save some time or want a Customer Support Software suggestion from our experts might want to investigate these top choices for the current year: Zendesk, Samanage, Freshdesk.
Comparison

Front

VS

JivoChat

VS

Front screenshot JivoChat screenshot
Pricing Page

Our Score

Our Score

8.8 ?

Our Score

7.8 ?

Customer Experience

Customer Experience

Customer Experience

94% ?

Customer Experience

100% ?

Pricing

Pricing

$15

$10

Price Scheme

Price Scheme

Monthly payment | Annual Subscription Monthly payment
Detailed Review

Detailed Review

Product Info

Product Info

Front is an efficient inbox management app featuring a unified inbox that consolidates multiple channels in one place for better team collaboration.
A very efficient, yet affordable live chat platform you can purchase on a off-the-shelf price, and still manage to serve an unlimited number of clients.
Useful Links
Languages

Languages

English English, German, Hindi, Japanese, Spanish, Russian, Portugese, Turkish
Company Email

Company Email

team@frontapp.com info@jivochat.com
Contact Phone

Contact Phone

+1 (408) 498 7855
Prominent Customers

Prominent Customers

HOMER, CSA Transportation, NearNorth Bouncy Castle Network
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Medium Business
Company's Address

Company's Address

JivoSite, Inc.
525 W. Remington Drive
Sunnyvale, CA 94087
USA
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Types of Support

Types of Support

Phone
Training
Phone Live Support
Training
Cost Details

Cost Details

Front offers 3 pricing packages to cater SMBs and enterprises. There’s a 14-day free trial you can use to test out the app’s features first. After the trial is over, you may choose among the following subscription options:

Basic – $15/user/month (billed annually) or $19/user/month (billed monthly)

  • 1 channel
  • 1 integration
  • All Front core features
  • Assign, comment, and mention
  • Canned responses
  • Collision detection

Premium – $29/user/month (billed annually) or $34/user/month (billed monthly)

  • 15 channels
  • Unlimited integrations
  • All Basic features
  • Analytics and reports
  • API/Plugins
  • Automated rules
  • Email sequences
  • Enterprise

Enterprise – $59/user/month (billed annually) or $69/user/month (billed monthly)

  • 100 team channels
  • IP access restrictions
  • Teams and permissions
  • SAML Single Sign-on (SSO)
  • Salesforce integration
  • Support and training

Custom plan – By quote

  • Tailored to the features you need and number of preferred users, channels, integrations, and team channels, among others

Additionally, the plans offered by Front require at least 2 users. A website chat add-on is also offered by Front that includes custom brand and logo and email capture forms for $14/user/month.

JivoChat is available in the following payment plans

Free

  • Unlimited chats and websites
  • Customizable chat in 20 languages
  • Desktop, Mobile and Browser agent apps
  • 24/7 customer support

Professional – $10/agent/month

  • Unlimited chats and websites
  • Customizable chat in 20 languages
  • Desktop, Mobile and Browser agent apps
  • 24/7 customer support
  • Proactively start chats using smart triggers
  • Complete visitor info with social profiles
  • Canned responses with an automatic helper
  • Chat transfer between agents
  • Monitor website visitors in real time

The Professional Plan features a free 14-days trial plan.

Features

Features

Front FEATURES

  • Unified inbox
  • Auto reminders
  • Auto responders
  • Multi-channel management
  • Real-time Analytics
  • Social Media Integration
  • Real-time notifications
  • Collaborative workspace
  • Activity audit and tracking
  • Email tracking
  • Rules-based workflow
  • Search
  • Native iOS, Android Apps
  • Custom Integrations

JivoChat FEATURES

  • Customer Service Quality Rankings
  • Multi-Language Support
  • Unlimited Chats
  • Pageview Histories
  • Pointers for Directing Visitors
  • Mobile Chat Widgets
  • Agent-to-Agent Chat
  • Location-Based Customer Distribution
  • Visitor Monitoring
  • Chat Targeting
  • Offline Contact Forms
  • Time Charts
  • Multi-Department Support
  • Canned Responses Support
  • Chat Transfer
  • Spell Checker
  • Emailed Daily Performance Reports
  • Color-Coded Charts
  • Chatlogs
  • Hotkeys
  • Blacklists
  • Integrations
  • Mobile Optimization
Supported Integrations

Supported Integrations

Front integrates with the following business systems and applications:

  • Salesforce
  • Slack
  • Intercom
  • HubSpot
  • Asana
  • Github
  • Gmail
  • Aircall
  • Clearbit
  • Dropbox
  • Facebook Messenger
  • Twitter
  • Helpdocs
  • Shopify
  • Base CRM
  • Olark
  • Trello
  • Twilio

JivoChat integrates with the following systems and applications:

  • Google Analytics
  • Shopify
  • Joomla
  • WordPress
  • Magento
  • amoCRM
  • Ecwid
  • Bitrix24
Pricing Page

Pricing Page

Learn more about Front pricing Learn more about JivoChat pricing
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QUICK LINKS

QUICK LINKS

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All the data, details and statistics that we provided in this analysis were gathered from official vendor websites, advertising content available online, real-life experience from real users as well as our personal hands-on use of each app by an expert. We do our best to comprehensively examine each software, so we not only examine it ourselves, but we also correlate our findings with experiences of other members from the B2B community.