Compare Front vs. JivoChat

When looking for the appropriate Customer Support Software for your firm it is recommended that you assess the functions, costs, and other crucial data about the product and vendor. Here, you can examine the parallels and distinctions between Front (overall score at 8.8 and user satisfaction at 94%) and JivoChat (overall score at 7.8 and user satisfaction at 100%). You can also examine their particulars elements, for example tools, plans, rates, terms, etc. Similarly, read the terms thoroughly for information on extra charges, including, setup fees, separate helpdesk support, upgrade fees, cloud storage fees, and others. We did our best to prepare reviews of all popular Customer Support Software solutions offered out there, but among all the ones we reviewed these three caught our special attention: LiveAgent, Freshdesk, Samanage.
Software

Front

VS

JivoChat

VS

Front screenshot JivoChat screenshot
Pricing Details

Total Score

Our Score

8.8 ?

Our Score

7.8 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

94% ?

Client Satisfaction

100% ?

Cost

Cost

$19

$10

Price Scheme

Price Scheme

Monthly payment | Annual Subscription Monthly payment
Complete Review

Complete Review

Product Info

Product Info

Efficient inbox management app featuring a unified inbox that consolidates multiple-channels in one place for better team collaboration.
A very efficient, yet affordable live chat platform you can purchase on a off-the-shelf price, and still manage to serve an unlimited number of clients.
Quick Links
Available Integrations

Available Integrations

Front integrates with the following business systems and applications:

  • Salesforce
  • Slack
  • Intercom
  • HubSpot
  • Asana
  • Github
  • Gmail
  • Aircall
  • Clearbit
  • Dropbox
  • Facebook Messenger
  • Twitter
  • Helpdocs
  • Shopify
  • Base CRM
  • Olark
  • Trello
  • Twilio

JivoChat integrates with the following systems and applications:

  • Google Analytics
  • Shopify
  • Joomla
  • WordPress
  • Magento
  • amoCRM
  • Ecwid
  • Bitrix24
Cost Details

Cost Details

Front offers four pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Front Light: $45 per month (flat rate)

  • up to five users
  • 1 team inbox
  • Individual inboxes for all users
  • Comments, mentions, rules
  • Max. 500 messages per month

Team: $19 per user/month

  • 3 team channels
  • Collision detection
  • Canned responses
  • Automatic rules
  • 1 integration

Premium: $29 per user/month

Team features plus:

  • 15 team channels
  • Advanced integrations
  • Analytics and reports
  • API/Plugins

Enterprise: $40 per user/month

Premium features plus:

  • 100 team channels
  • Salesforce Integration
  • SAML-based SSO (Single Sign-On)
  • IP access restrictions
  • Dedicated account support

JivoChat is available in the following payment plans

Free

  • Unlimited chats and websites
  • Customizable chat in 20 languages
  • Desktop, Mobile and Browser agent apps
  • 24/7 customer support

Professional – $10/agent/month

  • Unlimited chats and websites
  • Customizable chat in 20 languages
  • Desktop, Mobile and Browser agent apps
  • 24/7 customer support
  • Proactively start chats using smart triggers
  • Complete visitor info with social profiles
  • Canned responses with an automatic helper
  • Chat transfer between agents
  • Monitor website visitors in real time

The Professional Plan features a free 14-days trial plan.

OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Company's Address

Company's Address

JivoSite, Inc.
525 W. Remington Drive
Sunnyvale, CA 94087
USA
Available Languages

Available Languages

USA, UK, Canada, International USA, UK, Canada, Germany, India, Japan
Phone Number

Phone Number

+1 (408) 498 7855
Customer Support

Customer Support

Phone
Training
Phone Live Support
Training
Company Size

Company Size

Small Business | Large Enterprises | Medium Business Small Business | Medium Business
Pricing Details

Pricing Details

Learn more about Front pricing Learn more about JivoChat pricing
Features

Features

Front FEATURES

  • Unified inbox
  • Auto reminders
  • Auto responders
  • Multi-channel management
  • Real-time Analytics
  • Social Media Integration
  • Real-time notifications
  • Collaborative workspace
  • Activity audit and tracking
  • Email tracking
  • Rules-based workflow
  • Search
  • Native iOS, Android Apps
  • Custom Integrations

JivoChat FEATURES

  • Customer Service Quality Rankings
  • Multi-Language Support
  • Unlimited Chats
  • Pageview Histories
  • Pointers for Directing Visitors
  • Mobile Chat Widgets
  • Agent-to-Agent Chat
  • Location-Based Customer Distribution
  • Visitor Monitoring
  • Chat Targeting
  • Offline Contact Forms
  • Time Charts
  • Multi-Department Support
  • Canned Responses Support
  • Chat Transfer
  • Spell Checker
  • Emailed Daily Performance Reports
  • Color-Coded Charts
  • Chatlogs
  • Hotkeys
  • Blacklists
  • Integrations
  • Mobile Optimization
Company Email

Company Email

team@frontapp.com info@jivochat.com
Prominent Clients

Prominent Clients

HOMER, CSA Transportation, NearNorth Bouncy Castle Network
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Almost as essential as useful features and user support responsiveness are pricing options made available by Front and JivoChat. While cost should not be a deciding aspect it’s surely an important thing to think about. You should count on a flexible pricing plan that can be matched with your business size and painlessly scaled up every time your company develops. Be sure that you don’t select plans that include extra functionalities that you won’t use and always make an effort to get in touch with the vendor directly because big companies can usually count on discounts. You should also give a chance to a free trial or demo of each solution to spend at least some time working with it. It’s a useful experience that doesn’t ask you to spend any money and offers a solid overview of what it feels like to work with Front and JivoChat.