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Compare Front vs Helprace

What is better Front or Helprace? There are lots of Customer Support Software products available for businesses these days. The best way to find out which service fits your needs best is to examine them side by side. For example, here you can examine Front and Helprace for their overall score (8.8 vs. 8.0, respectively) or their user satisfaction rating (94% vs. 90%, respectively).

Additionally, you can check their capabilities and pricing terms as well as other valuable facts below. When matching products make sure you examine their corresponding features and mark their differences to get a clearer picture of both deals. Similarly, bear in mind to assess secondary features like security, backup, intuitiveness, and helpdesk support.

We know that not all companies have enough time to try out a wide range of different solutions, so we created a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, Zendesk, Salesforce Service Cloud.

NOAWARDS
YET

SmartScore™

8.8

User Satisfaction

N/A

Pricing:

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Unified inbox
  • Auto reminders
  • Auto responders
  • Multi-channel management
  • Real-time Analytics
  • Social Media Integration
  • Real-time notifications
  • Collaborative workspace
  • Activity audit and tracking
  • Email tracking
  • Rules-based workflow
  • Search
  • Native iOS, Android Apps
  • Custom Integrations

Pricing Info

Front offers 3 pricing packages to cater SMBs and enterprises. There’s a 14-day free trial you can use to test out the app’s features first. After the trial is over, you may choose among the following subscription options:

Basic – $15/user per month (annual billing) or $19/user per month (monthly billing)

  • 1 channel
  • 1 integration
  • All Front core features
  • Assign, comment, and mention
  • Canned responses
  • Collision detection

Premium – $29/user per month (annual billing) or $34/user per month (monthly billing)

  • 15 channels
  • Unlimited integrations
  • All Basic features
  • Analytics and reports
  • API/Plugins
  • Automated rules
  • Email sequences
  • Enterprise

Enterprise – $59/user per month (annual billing) or $69/user per month (monthly billing)

  • 100 team channels
  • IP access restrictions
  • Teams and permissions
  • SAML Single Sign-on (SSO)
  • Salesforce integration
  • Support and training

Custom plan – By quote

  • Tailored to the features you need and number of preferred users, channels, integrations, and team channels, among others

Additionally, the plans offered by Front require at least 2 users. A website chat add-on is also offered by Front that includes custom brand and logo and email capture forms for $14/user/month.

Integrations

Front integrates with the following business systems and applications:

  • Salesforce
  • Slack
  • Intercom
  • HubSpot
  • Asana
  • Github
  • Gmail
  • Aircall
  • Clearbit
  • Dropbox
  • Facebook Messenger
  • Twitter
  • Helpdocs
  • Shopify
  • Base CRM
  • Olark
  • Trello
  • Twilio

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

HOMER, CSA Transportation, NearNorth

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Front is an efficient inbox management app featuring a unified inbox that consolidates multiple channels in one place for better team collaboration. With Front, you can rest assured that all your emails will be accounted for. It has an intuitive contacts database and integrates well with social media channels.

Company Email

team@frontapp.com

Contact No.

Company's Address

NOAWARDS
YET

SmartScore™

8.0

User Satisfaction

90%

Pricing:

Starting from $9

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Community
  • Feedback Gathering
  • Automated Ticketing System
  • Email Management
  • Knowledge Base
  • Self-Service Portal

Pricing Info

Helprace is built only for SMBs, so it doesn’t offer an enterprise pricing plan. It provides six SMB pricing plans for you to choose from. Here are the details of each plan:

Tickets – $10/Agent/Month or $108/Agent/Year

  • Unlimited Mailboxes
  • Adaptive Smart Search
  • Drafts
  • Feedback Widget
  • Save Replies
  • Agent Collision
  • User Profiles
  • Macros

Community – $10/Agent/Month or $108/Agent/Year

  • Unlimited Articles & Storage
  • Adaptive Smart Search
  • Drafts
  • Feedback Widget
  • User Feedback
  • User Profiles
  • Self-Service Portal
  • Instant Answers
  • Crowdsourcing

Docs – $10/Agent/Month or $108/Agent/Year

  • Unlimited Articles & Storage
  • Adaptive Smart Search
  • Drafts
  • Feedback Widget
  • User Feedback
  • User Profiles
  • Self-Service Portal
  • Internal & Public Docs

Self-Service – $20/Agent/Month or $216/Agent/Year

  • Unlimited Articles & Storage
  • Adaptive Smart Search
  • Drafts
  • Feedback Widget
  • User Feedback
  • User Profiles
  • Self-Service Portal
  • Instant Answers
  • Agent Collision
  • Internal & Public Docs
  • User Portal Customization
  • Multiple Product Support
  • Article Usefulness Rating
  • Moderation
  • Customizable Voting
  • Mark Best Replies
  • Crowdsourcing

Helpdesk – $20/Agent/Month or $216/Agent/Year

  • Unlimited Mailboxes
  • Adaptive Smart Search
  • Drafts
  • Feedback Widget
  • User Profiles
  • Self-Service Portal
  • Instant Answers
  • Agent Collision
  • Internal & Public Docs
  • User Portal Customization
  • Multiple Product Support
  • Article Usefulness Rating
  • Moderation
  • Macros
  • Save Replies
  • Workflows
  • Satisfaction Rating
  • Reports

Complete – $30/Agent/Month or $324/Agent/Year

  • Unlimited Mailboxes
  • Adaptive Smart Search
  • Drafts
  • Feedback Widget
  • User Feedback
  • User Profiles
  • Self-Service Portal
  • Instant Answers
  • Agent Collision
  • Internal & Public Docs
  • User Portal Customization
  • Multiple Product Support
  • Article Usefulness Rating
  • Moderation
  • Macros
  • Save Replies
  • Workflows
  • Satisfaction Rating
  • Reports
  • Crowdsourcing
  • Teams
  • Ticket Management
  • Custom Space Restrictions
  • Contact Cloud

Integrations

Helprace integrates with the following:

  • Facebook
  • Google Analytics
  • WordPress

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Code Factor, Youzign, Mystore.no

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A suite of integrated helpdesk solutions that integrates ticketing, online community building, and knowledge base management to enhance customer service.

Company Email

sales@helprace.com

Contact No.

Company's Address

Helprace
Stuffix Inc.
8010 Woodland Center Blvd
Tampa, FL 33614
USA

RingCentral Meetings

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

8.0

User Satisfaction

97%

Pricing:

Starting from $14.99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Company & user-level
  • Meetings settings
  • User management
  • Host controls
  • Custom personal Meeting ID
  • HD video & HD voice
  • Remote control support
  • Active speaker & full-screen view
  • Join by telephone dial-in

Pricing Info

RingCentral Meetings has a free version of the software, as well as paid enterprise pricing plans starting from $14.00/user/month.

Free Plan – $0

  • Unlimited 1:1 meetings
  • Includes 100 participants
  • 40-minute group meetings
  • Desktop and application sharing

Essentials – $14.99/user/month

  • Up to 100 participants
  • 24/7 phone support
  • 1,000 Call Me minutes
  • Unlimited 1:1 meetings
  • Desktop and application sharing
  • Unlimited group meetings
  • Basic reporting

Advanced – $19.99/user/month

  • Basic reporting
  • Up to 100 participants
  • Unlimited group meetings
  • Unlimited 1:1 meetings
    Desktop and application sharing
  • 24×7 phone support
  • Real-time usage dashboard
  • 2,500 Call Me minutes
  • Available SLA

Integrations

RingCentral supports the following business applications:

  • RingCentral Products
  • Outlook
  • Google Calendar

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

AXA, Sephora, Allianz

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

This application allows you to connect with participants from all over the globe from any supported device of your choice. Going beyond the communication platform function, RingCentral Meetings allows content sharing of files from your computer, Dropbox, or Google Drive. To further optimize its performance, RingCentral Meetings offers add-ons for hosting webinars and large meetings, which can accommodate up to 500 participants. It also has free online meetings and screen sharing options that can host up to 100 participants.

Company Email

Contact No.

Company's Address

RingCentral
20 Davis Dr
Belmont, CA
United States

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All the data, details and experiences that we provided in this analysis were collated from official vendor pages, advertising resources available online, actual experience from real clients as well as our own everyday use of every app by an expert. We do our best to extensively analyze every service, as a result we not only examine it internally, but we also match our findings with experiences of other people from the SaaS community.

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