Compare Front vs. Cayzu

Comparing products for the top Customer Support Software does not always have to be difficult. On our review platform, it is possible to match Front and Cayzu and promptly evaluate their differences. We allow you to take a look at their capabilities, supported devices, support service, pricing rates, terms, plus more. You can also compare their overall score (8.8 for Front vs. 8.2 for Cayzu) and overall customer satisfaction level (94% for Front vs. 100% for Cayzu). Spend some time and examine your top options and determine which one is right for your company. Likewise, you must check the software company’s background; can they be relied upon and will they still be operating in the future? Our team put a lot of effort to prepare reviews of all popular Customer Support Software solutions that you can find on the market, but among them these three caught our special attention: Samanage, Zendesk, Freshdesk.
Product

Front

VS

Cayzu

VS

Front screenshot Cayzu screenshot
Pricing Details

Total Score

Our Score

8.8 ?

Our Score

8.2 ?

Client Experience

Client Experience

Client Experience

94% ?

Client Experience

100% ?

Price

Price

$15

$4

Price Scheme

Price Scheme

Monthly payment | Annual Subscription Monthly payment | Annual Subscription
Complete Review

Complete Review

Product Info

Product Info

Front is an efficient inbox management app featuring a unified inbox that consolidates multiple channels in one place for better team collaboration.
Cayzu is a cloud-based help desk platform with a smart ticket system and robust customer support tools.
Useful Links
Integrations

Integrations

Front integrates with the following business systems and applications:

  • Salesforce
  • Slack
  • Intercom
  • HubSpot
  • Asana
  • Github
  • Gmail
  • Aircall
  • Clearbit
  • Dropbox
  • Facebook Messenger
  • Twitter
  • Helpdocs
  • Shopify
  • Base CRM
  • Olark
  • Trello
  • Twilio

Cayzu supports the following integrations:

  • Dropbox
  • Facebook
  • Twitter
  • Freshbooks
  • Google Analytics
  • Harvest Invoice & Billing
  • Jira
  • Live Chat
  • Skype
  • Tawk.to
  • Slack
  • SugarCRM
  • SuiteCRM
  • Highrise CRM
  • Zoho CRM
  • Survey Monkey
  • HubSpot
  • SalesForce
Available Languages

Available Languages

English English, China, Germany, Spain
Contact Address

Contact Address

Cayzu Inc,
102 Murray Street,
Amherstburg, Ontario
Canada
Pricing Details

Pricing Details

Learn more about Front pricing Learn more about Cayzu pricing
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Vendor Email

Vendor Email

team@frontapp.com support@cayzu.com
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Pricing Info

Pricing Info

Front offers 3 pricing packages to cater SMBs and enterprises. There’s a 14-day free trial you can use to test out the app’s features first. After the trial is over, you may choose among the following subscription options:

Basic – $15/user/month (billed annually) or $19/user/month (billed monthly)

  • 1 channel
  • 1 integration
  • All Front core features
  • Assign, comment, and mention
  • Canned responses
  • Collision detection

Premium – $29/user/month (billed annually) or $34/user/month (billed monthly)

  • 15 channels
  • Unlimited integrations
  • All Basic features
  • Analytics and reports
  • API/Plugins
  • Automated rules
  • Email sequences
  • Enterprise

Enterprise – $59/user/month (billed annually) or $69/user/month (billed monthly)

  • 100 team channels
  • IP access restrictions
  • Teams and permissions
  • SAML Single Sign-on (SSO)
  • Salesforce integration
  • Support and training

Custom plan – By quote

  • Tailored to the features you need and number of preferred users, channels, integrations, and team channels, among others

Additionally, the plans offered by Front require at least 2 users. A website chat add-on is also offered by Front that includes custom brand and logo and email capture forms for $14/user/month.

Basic – $4/agent per month (paid annually), $7 (if paid monthly)

  • Email Channel
  • Social Channels
  • Basic Knowledge base
  • Web Widget

Team – $9/agent per month (paid annually), $14 (if paid monthly)

Basic features plus:

  • Assignment Rules
  • App Integrations
  • Time Tracking
  • Custom Domain Mapping

Pro – $19/agent per month (paid annually), $25 (if paid monthly)

Team features plus:

  • Multilingual content
  • Reports & Dashboards
  • SLAs and Business Hours
  • Single sign-on
  • Custom fields
  • Asset Management
  • Multiple ticket forms

Enterprise – $29/agent per month (paid annually), $39 (if paid monthly)

Pro features plus:

  • Custom agent roles
  • Multibrand support
  • Portal Customization
  • Custom Ticket Views
  • Agent Round Robin
  • Rest based API

Enterprise Plus – $39/agent per month (paid annually), $55 (if paid monthly)

Enterprise features plus:

  • IP Whitelisting
  • 99.9% uptime SLA
  • Custom License Agreement

All paid plans come with the following:

  • Unlimited support
  • Regular free updates
  • Anywhere, anytime access
  • Automatic backups
  • Access to free apps integration
  • Mobile apps
  • Secure data protection
  • No contracts
  • No software install
  • 14-day free trial
Available Support

Available Support

Phone
Training
Phone Live Support
Ticket Training
Prominent Clients

Prominent Clients

HOMER, CSA Transportation, NearNorth Code Firefox, Hamilton Insurance, US DataVault, Corporate Backup
Phone No.

Phone No.

1-800-410-1665
List of Features

List of Features

Front FEATURES

  • Unified inbox
  • Auto reminders
  • Auto responders
  • Multi-channel management
  • Real-time Analytics
  • Social Media Integration
  • Real-time notifications
  • Collaborative workspace
  • Activity audit and tracking
  • Email tracking
  • Rules-based workflow
  • Search
  • Native iOS, Android Apps
  • Custom Integrations

Cayzu FEATURES

  • Email Integration
  • Email Signatures
  • Email Forwarding
  • Multiple Emails
  • Global Search
  • Custom List
  • Domain Branding/Mapping
  • Custom Branding
  • Multiple Brands & Products
  • Mailbox Signatures
  • Ticketing System
  • Automated Rules
  • Help Desk API
  • Merge Conversations
  • Apps & Integrations
  • IP White-list Access
  • Quick Response
  • Service Level Agreements
  • Auto Assign
  • Auto Reply
  • Customer Feedback
  • Multiple Groups
  • Asset Management
  • Internal Notes
  • Large Attachments
  • Time Tracking
  • Mobile Apps
  • Custom Roles/Permissions
  • Active Directory Integration
  • Support Widget Integration
  • Customizable Ticket Fields
  • To Do’s
  • Tags
  • Split Cases
  • Agent Collision
  • Group Tickets Assigning
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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All the data, information and reviews that we shared in this comparison were gathered from official vendor websites, promotional materials available online, real-life experience from real clients as well as our personal hands-on use of each software by a professional reviewer. We put a lot of effort to comprehensively test each service, so we not only test it ourselves, but we also correlate our observations with views of other people from the B2B community.