Compare Front vs. Cayzu

The ideal Help Desk Software is a program that can handle your company’s unique requirements. It is possible to determine which choice works best for your industry if you review several products before you decide which one is the best. For instance, Front and Cayzu are scored at 8.8 and 7.0, respectively, for all round quality and performance. Likewise, Front and Cayzu have a user satisfaction rating of 94% and 100%, respectively, which indicates the general satisfaction they get from customers. Even better, talk to a regular customer of the software and ask for their opinion regarding the solution in question. Users who are pressed for time or want a Customer Support Software suggestion from our team may want to investigate these top choices for the current year: LiveAgent, Freshdesk, Samanage.
Comparison

Front

VS

Cayzu

VS

Front screenshot Cayzu screenshot
Pricing Details

Total Score

Our Score

8.8 ?

Our Score

8.2 ?

Client Experience

Client Experience

Client Experience

94% ?

Client Experience

100% ?

Price

Price

$19

$4

Pricing Model

Pricing Model

Monthly payment | Annual Subscription Monthly payment | Annual Subscription
Full Review

Full Review

Overview

Overview

Front is an efficient inbox management app featuring a unified inbox that consolidates multiple channels in one place for better team collaboration.
Cayzu is a cloud-based help desk platform with a smart ticket system and robust customer support tools.
Quick Links
Phone No.

Phone No.

1-800-410-1665
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Available Integrations

Available Integrations

Front integrates with the following business systems and applications:

  • Salesforce
  • Slack
  • Intercom
  • HubSpot
  • Asana
  • Github
  • Gmail
  • Aircall
  • Clearbit
  • Dropbox
  • Facebook Messenger
  • Twitter
  • Helpdocs
  • Shopify
  • Base CRM
  • Olark
  • Trello
  • Twilio

Cayzu supports the following integrations:

  • Dropbox
  • Facebook
  • Twitter
  • Freshbooks
  • Google Analytics
  • Harvest Invoice & Billing
  • Jira
  • Live Chat
  • Skype
  • Tawk.to
  • Slack
  • SugarCRM
  • SuiteCRM
  • Highrise CRM
  • Zoho CRM
  • Survey Monkey
  • HubSpot
  • SalesForce
Contact Address

Contact Address

Cayzu Inc,
102 Murray Street,
Amherstburg, Ontario
Canada
Available Plans

Available Plans

Front offers four pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Front Light: $45 per month (flat rate)

  • up to five users
  • 1 team inbox
  • Individual inboxes for all users
  • Comments, mentions, rules
  • Max. 500 messages per month

Team: $19 per user/month

  • 3 team channels
  • Collision detection
  • Canned responses
  • Automatic rules
  • 1 integration

Premium: $29 per user/month

Team features plus:

  • 15 team channels
  • Advanced integrations
  • Analytics and reports
  • API/Plugins

Enterprise: $40 per user/month

Premium features plus:

  • 100 team channels
  • Salesforce Integration
  • SAML-based SSO (Single Sign-On)
  • IP access restrictions
  • Dedicated account support

Basic – $4/agent per month (paid annually), $7 (if paid monthly)

  • Email Channel
  • Social Channels
  • Basic Knowledge base
  • Web Widget

Team – $9/agent per month (paid annually), $14 (if paid monthly)

Basic features plus:

  • Assignment Rules
  • App Integrations
  • Time Tracking
  • Custom Domain Mapping

Pro – $19/agent per month (paid annually), $25 (if paid monthly)

Team features plus:

  • Multilingual content
  • Reports & Dashboards
  • SLAs and Business Hours
  • Single sign-on
  • Custom fields
  • Asset Management
  • Multiple ticket forms

Enterprise – $29/agent per month (paid annually), $39 (if paid monthly)

Pro features plus:

  • Custom agent roles
  • Multibrand support
  • Portal Customization
  • Custom Ticket Views
  • Agent Round Robin
  • Rest based API

Enterprise Plus – $39/agent per month (paid annually), $55 (if paid monthly)

Enterprise features plus:

  • IP Whitelisting
  • 99.9% uptime SLA
  • Custom License Agreement

All paid plans come with the following:

  • Unlimited support
  • Regular free updates
  • Anywhere, anytime access
  • Automatic backups
  • Access to free apps integration
  • Mobile apps
  • Secure data protection
  • No contracts
  • No software install
  • 14-day free trial
Support Types

Support Types

Phone
Training
Phone Live Support
Ticket Training
Popular Customers

Popular Customers

HOMER, CSA Transportation, NearNorth Code Firefox, Hamilton Insurance, US DataVault, Corporate Backup
Contact Email

Contact Email

team@frontapp.com support@cayzu.com
Languages

Languages

USA, UK, Canada, International USA, UK, Canada, China, Germany, Spain
Pricing Details

Pricing Details

Learn more about Front pricing Learn more about Cayzu pricing
Available Features

Available Features

Front FEATURES

  • Unified inbox
  • Auto reminders
  • Auto responders
  • Multi-channel management
  • Real-time Analytics
  • Social Media Integration
  • Real-time notifications
  • Collaborative workspace
  • Activity audit and tracking
  • Email tracking
  • Rules-based workflow
  • Search
  • Native iOS, Android Apps
  • Custom Integrations

Cayzu FEATURES

  • Email Integration
  • Email Signatures
  • Email Forwarding
  • Multiple Emails
  • Global Search
  • Custom List
  • Domain Branding/Mapping
  • Custom Branding
  • Multiple Brands & Products
  • Mailbox Signatures
  • Ticketing System
  • Automated Rules
  • Help Desk API
  • Merge Conversations
  • Apps & Integrations
  • IP White-list Access
  • Quick Response
  • Service Level Agreements
  • Auto Assign
  • Auto Reply
  • Customer Feedback
  • Multiple Groups
  • Asset Management
  • Internal Notes
  • Large Attachments
  • Time Tracking
  • Mobile Apps
  • Custom Roles/Permissions
  • Active Directory Integration
  • Support Widget Integration
  • Customizable Ticket Fields
  • To Do’s
  • Tags
  • Split Cases
  • Agent Collision
  • Group Tickets Assigning
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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Every time you select a service that you are sure will work best for your business you shouldn’t only focus on what professionals have to say about it. In many cases individual experience with the product will vary, depending on your own goals and needs. That’s the reason why in our reviews we also give our User Satisfaction Rating for each service to give you an immediate impression of how real users of Front and Cayzu evaluate their experience with the software. Our system is based on advanced analysis of product appearances on other sites, social media and blogs, so you will obtain a full and reliable overview of what other people think about each service. In this case Front has a total satisfaction rating at 94% while for Cayzu 100% of people say they had a positive experience with it.