Compare Front vs. BMC Remedy 9

When scouting for the best Help Desk Software for your company our recommendation is that you compare the features, pricing, and other crucial information about the product and vendor. Here, you are able to see the similarities and disparities between Front (overall score at 8.8 and user satisfaction at 94%) and BMC Remedy 9 (overall score at 8.3 and user satisfaction at 97%). You may also look at their particulars elements, for example services, plans, rates, terms and conditions, etc. Similarly, analyze the terms closely for information on hidden fees, including, setup fees, separate helpdesk support, upgrade fees, storage fees, and more. In the event you have to quickly identify the more reliable Customer Support Software according to our experts we advise you take a look at one of these services: Freshdesk, Salesforce Essentials, Salesforce Service Cloud.



BMC Remedy 9


Front screenshot BMC Remedy 9 screenshot
Pricing Page

Our Score

Our Score

8.8 ?

Our Score

8.3 ?

Customer Experience

Customer Experience

Customer Experience

94% ?

Customer Experience

97% ?




by quote

Price Scheme

Price Scheme

Monthly payment | Annual Subscription Quote-based
Full Review

Full Review

General Info

General Info

Front is an efficient inbox management app featuring a unified inbox that consolidates multiple channels in one place for better team collaboration.
BMC Remedy 9 is a mobile-first digital service management platform built for boosting workforce productivity. It makes complex IT simple.
Useful Links
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Available Integrations

Available Integrations

Front integrates with the following business systems and applications:

  • Salesforce
  • Slack
  • Intercom
  • HubSpot
  • Asana
  • Github
  • Gmail
  • Aircall
  • Clearbit
  • Dropbox
  • Facebook Messenger
  • Twitter
  • Helpdocs
  • Shopify
  • Base CRM
  • Olark
  • Trello
  • Twilio

BMC Remedy 9 offers integration with the following business systems and applications:

  • NetCool
  • Tivoli
  • Qualys
  • xMatters
  • SCOM
  • Solar Winds
  • Single Sign-On (SSO)
  • SAP
  • HP Service Desk
Company Email

Company Email
Phone No.

Phone No.

Vendor's Address

Vendor's Address

2103 CityWest Boulevard
Houston, Texas 77042
Available Plans

Available Plans

Front offers 3 pricing packages to cater SMBs and enterprises. There’s a 14-day free trial you can use to test out the app’s features first. After the trial is over, you may choose among the following subscription options:

Basic – $15/user per month (annual billing) or $19/user per month (monthly billing)

  • 1 channel
  • 1 integration
  • All Front core features
  • Assign, comment, and mention
  • Canned responses
  • Collision detection

Premium – $29/user per month (annual billing) or $34/user per month (monthly billing)

  • 15 channels
  • Unlimited integrations
  • All Basic features
  • Analytics and reports
  • API/Plugins
  • Automated rules
  • Email sequences
  • Enterprise

Enterprise – $59/user per month (annual billing) or $69/user per month (monthly billing)

  • 100 team channels
  • IP access restrictions
  • Teams and permissions
  • SAML Single Sign-on (SSO)
  • Salesforce integration
  • Support and training

Custom plan – By quote

  • Tailored to the features you need and number of preferred users, channels, integrations, and team channels, among others

Additionally, the plans offered by Front require at least 2 users. A website chat add-on is also offered by Front that includes custom brand and logo and email capture forms for $14/user/month.

Pricing is available on by quote basis. Contact BMC Remedy directly for more details.

Pricing Page

Pricing Page

Learn more about Front pricing Learn more about BMC Remedy 9 pricing
Languages Supported

Languages Supported

English English



  • Unified inbox
  • Auto reminders
  • Auto responders
  • Multi-channel management
  • Real-time Analytics
  • Social Media Integration
  • Real-time notifications
  • Collaborative workspace
  • Activity audit and tracking
  • Email tracking
  • Rules-based workflow
  • Search
  • Native iOS, Android Apps
  • Custom Integrations


  • Smart Reporting
  • Incident Management
  • MyIT Self Service
  • Problem Management
  • Knowledge Management
  • Service Request Management
  • Asset and Service Level Management
  • Developer Studio
  • Platform Administration
  • Configuration Management
  • Virtual Chat
  • Custom Applications
  • Release Management
Prominent Clients

Prominent Clients

HOMER, CSA Transportation, NearNorth Eaton, Mercator, China Pacific Insurance
Customer Support

Customer Support

Ticket Training
Devices Supported

Devices Supported

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In case you continue having doubts about which software will work best for your company it may be a good idea to investigate each service’s social metrics. These metrics are quite often a sign of how popular each service is and how wide is its online presence. For example, in case of Facebook Front has 1078 likes on their official page while BMC Remedy 9 profile is liked by 57109 users.