Freshworks CRM
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Contact and account management
- Sales and marketing activities
- CRM customization
- Email marketing campaigns
- Marketing email deliverability
- Marketing journey builder
- Sales pipeline management
- Data administration
- Sales sequences
- Phone
- Chat
- SMS and instant messaging integration
- Freddy AI insights
- Website integration
- Data security
- Reports dashboard
- Mobile apps for Android and iOS
Pricing Info
Pricing Info
Freshworks CRM offers free plans and three types of paid plans for each of its products.
I. Customer For Life Cloud Pricing
Free Plan
- Lists
- Email Marketing Campaigns
- Pop-ups
- Contact, Account and Deal Management
- Phone / Calling
- Live Chat
- 24×5 Support
- Mobile App
Growth – $29/user/month, billed annually (or) $35/user/month, billed monthly
- Contact Management
- Up to 20 Marketing Email Templates
- Live Tracking
- Deal Management
- Visual Sales Pipelines
- Inbound Caller ID
- Call Masking/ Call Recording
- Voicemails and Voicemail Drop
- Chat Widget
- SMS Integration
- Facebook Messenger Integration
- Freddy AI Insights – Predictive Contact Scoring
Pro – $69/user/month, billed annually (or) $85/user/month, billed monthly
- All features in Growth
- CRM Customization Up to 50 workflows
- Time-based workflows
- Up to 100 Marketing Email Templates
- Marketing Reply Tracking
- 10 Multiple Sales Pipelines
- Bring Your Own Carrier (BYOC)
- Conference Calling
- WhatsApp Integration
- Deal Insights
- Mobile Offline
Enterprise – $125/user/month, billed annually (or) $149/user/month, billed monthly
- All features in Pro
- Auto Profile Enrichment
- Custom Sales Activities
- Marketing Transactional Emails
- Deal Teams
- Sales Forecasting
- Call Recording Opt-out
- Forecasting Insights
- Advanced Metrics
- Dedicated Account Manager
II. Sales Cloud Pricing
Free Plan
- Contact, Account and Deal Management
- Custom Views
- Tasks, Appointments and Notes
- Phone / Calling
- Live Chat
- Role-based Access
- 24×5 Support
- Mobile App
Growth – $29/user/month, billed annually (or) $35/user/month, billed monthly
- Contact Management
- Predictive Contact Scoring
- CRM Customization Up to 20 workflows
- Deal Management
- Visual Sales Pipelines
- Migration from other CRMs
- Two-way Email Sync
- Buy Local and Toll-free Numbers
- Call Recording/Masking
- Chat
- Facebook Messenger Integration
- 24×5 Support
- Mobile Support
Pro – $59/user/month, billed annually (or) $69/user/month, billed monthly
- All features in Pro
- Offline Events
- Product Catalog
- Time-based workflow
- Multiple Sales Pipelines
- Sales Goals
- Chat Auto-resolve Rules
- Chat Campaigns
- WhatsApp Integration
- Freddy AI Insights – Smart Matches (Deduplication)
- Lead Gen Bot
- Answer Bot
- Deal Insights
- Offline Mobile Support
Enterprise – $99/user/month, billed annually (or) $119/user/month, billed monthly
- All features in Pro
- Auto Profile Enrichment
- Deal Teams
- Holiday Routing
- Call Recording Opt-out
- Queue Callback (Virtual Hold)
- Forecasting insights
- Website Tracking
- Advanced Metrics
- Named Account Manager
III. Marketing Cloud Pricing
Free Plan
- Marketing CRM
- Lists
- Email Marketing Campaigns
- Pop-ups
- Live Chat
- External Form Tracking
- 24×5 Support
- Mobile App
Growth – $19/user/month, billed annually (or) $25/user/month, billed monthly
- Mobile App 500 Marketing Active Contacts
- Marketing Lists
- Basic Segmentation
- 20 Email templates
- Live Tracking
- Chat Assignment Rules
- Chat Widget
- Facebook Messenger Integration
- Website Tracking
- Role-based Access
- Custom Reports
- 24×5 Support
Pro – $59/user/month, billed annually (or) $69/user/month, billed monthly
- All features in Growth
- 100 Email templates
- Offline Events
- Reply Tracking
- Chat Auto-resolve Rules
- IntelliAssign
- Chat Campaigns
- WhatsApp Integration
- Freddy AI Insights – Smart Matches (Deduplication)
- Lead Gen Bot
Enterprise – $99/user/month, billed annually (or) $119/user/month, billed monthly
- All features in Pro
- Auto Profile Enrichment
- Up to 500 Email templates
- Transactional Emails
- Field-level Permissions
- Advanced Metrics
- Dedicated Account Manager
Integrations
Integrations
Freshworks CRM integrates with many popular business applications. It also offers API access so you can develop new integration for your organization.
- Freshdesk (iPaaS)
- Mailchimp (iPaaS)
- HubSpot (iPaaS)
- Google Calendar
- QuickBooks
- Xero
- Office 365 Calendar
- Google Contacts
- Outlook Contacts
- SMS
- Trello
- Asana
- Freshsuccess
- Slack
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Purdue University, Bridgestone, Honda
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An AI-powered CRM that breaks internal silos and enables sales and marketing professionals to gain the right customer insights at the right time across all touchpoints. Includes sales automation, marketing automation, chat, and telephony in one solution.
Company Email
sales@freshworks.com
Contact No.
Company's Address
2950 S. Delaware Street, Suite 201
San Mateo CA 94403
USA
Freshworks CRM Comparisons
Popular Freshworks CRM Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Website building applications
- Sales applications
- Operations applications
- Productivity applications
- Community apps
- Odoo Studio
- Odoo Cloud Platform
- Success Packs
- Enterprise app editions
Pricing Info
Odoo provides a flexible pricing program that allows you to pay only for the solutions that you need. Each user costs $6 a month. You can also choose apps from the following domains, with prices ranging from $4 to $24 a month.
- Website building applications
- Sales applications
- Operations applications
- Productivity applications
Third-party solutions are also available in Community apps with prices ranging from free and up.
If you need help setting up your workflow, you can take advantage of that Odoo Online Success Pack that provides the following packs and services:
Basic (for Simple Apps) – $1,150 (15% off for new customers)
- Dedicated Customer Success Consultant – 25 hours
- Project Management
- Email and Phone Support
- Training and Coaching
- Configuration
- Data Import Assistance
- App Customization (if Odoo Studio is purchased)
- Forms, Reports, Workflows customizations
- 1-year expiration
Standard (for Advanced Apps and Data Import) – $2240 (15% off for new customers)
- All features of the Basic Plan
- Dedicated Customer Success Consultant – 50 hours
- Developments
Custom (for Advanced Apps, Data Import, and Customizations) – $4,000 (15% off for new customers)
- All features on Standard Plan
- Dedicated Customer Success Consultant – 100 hours
Pro (for Advanced Apps, Data Import, and Customizations) – $8000 (15% off for new customers)
- All features on Custom Plan
- Dedicated Customer Success Consultant – 200 hours
Integrations
Odoo, along with Odoo Studio, provides a framework for developers to create custom applications for specific business requirements. Its open-source model means third-party developers can create their own apps and offer them to other Odoo users. All native apps within the Odoo environment integrate seamlessly with one another. Third-party systems integrate with Odoo using Community apps. There are currently more than 23,000 apps in the Community library, which connect to various programs such as:
- WooCommerce
- Magento
- Office 365
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
WWF, Toyota, Hyundai
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An open-source ERP and CRM solutions with seamless integration between native and third-party apps. This product is highly customizable and it even has features for website building applications. Thanks to its open-source architecture, it can integrate with other business systems like POS systems.
Company Email
info@odoo.com
Contact No.
Company's Address
Odoo
250 Executive Park Blvd
Suite 3400
San Francisco, CA 94134
Odoo Comparisons
Popular Odoo Alternatives
Both Freshworks CRM and Odoo were evaluated by a team of independent B2B experts who conducted a thorough examination of all key aspects of every app. Their total score was prepared using our unique SmartScore algorithm which calculates an individual partial score to every component like: main features, client support, mobile support, security, client satisfaction as well as market presence. Here at FinancesOnline we are aware that useful features are not the only aspect crucial to a business so we make sure we pay attention to all aspects of a app before coming up with its final rating.
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