Freshworks CRM
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Contact and account management
- Sales and marketing activities
- CRM customization
- Email marketing campaigns
- Marketing email deliverability
- Marketing journey builder
- Sales pipeline management
- Data administration
- Sales sequences
- Phone
- Chat
- SMS and instant messaging integration
- Freddy AI insights
- Website integration
- Data security
- Reports dashboard
- Mobile apps for Android and iOS
Pricing Info
Pricing Info
Freshworks CRM offers free plans and three types of paid plans for each of its products.
I. Customer For Life Cloud Pricing
Free Plan
- Lists
- Email Marketing Campaigns
- Pop-ups
- Contact, Account and Deal Management
- Phone / Calling
- Live Chat
- 24×5 Support
- Mobile App
Growth – $29/user/month, billed annually (or) $35/user/month, billed monthly
- Contact Management
- Up to 20 Marketing Email Templates
- Live Tracking
- Deal Management
- Visual Sales Pipelines
- Inbound Caller ID
- Call Masking/ Call Recording
- Voicemails and Voicemail Drop
- Chat Widget
- SMS Integration
- Facebook Messenger Integration
- Freddy AI Insights – Predictive Contact Scoring
Pro – $69/user/month, billed annually (or) $85/user/month, billed monthly
- All features in Growth
- CRM Customization Up to 50 workflows
- Time-based workflows
- Up to 100 Marketing Email Templates
- Marketing Reply Tracking
- 10 Multiple Sales Pipelines
- Bring Your Own Carrier (BYOC)
- Conference Calling
- WhatsApp Integration
- Deal Insights
- Mobile Offline
Enterprise – $125/user/month, billed annually (or) $149/user/month, billed monthly
- All features in Pro
- Auto Profile Enrichment
- Custom Sales Activities
- Marketing Transactional Emails
- Deal Teams
- Sales Forecasting
- Call Recording Opt-out
- Forecasting Insights
- Advanced Metrics
- Dedicated Account Manager
II. Sales Cloud Pricing
Free Plan
- Contact, Account and Deal Management
- Custom Views
- Tasks, Appointments and Notes
- Phone / Calling
- Live Chat
- Role-based Access
- 24×5 Support
- Mobile App
Growth – $29/user/month, billed annually (or) $35/user/month, billed monthly
- Contact Management
- Predictive Contact Scoring
- CRM Customization Up to 20 workflows
- Deal Management
- Visual Sales Pipelines
- Migration from other CRMs
- Two-way Email Sync
- Buy Local and Toll-free Numbers
- Call Recording/Masking
- Chat
- Facebook Messenger Integration
- 24×5 Support
- Mobile Support
Pro – $59/user/month, billed annually (or) $69/user/month, billed monthly
- All features in Pro
- Offline Events
- Product Catalog
- Time-based workflow
- Multiple Sales Pipelines
- Sales Goals
- Chat Auto-resolve Rules
- Chat Campaigns
- WhatsApp Integration
- Freddy AI Insights – Smart Matches (Deduplication)
- Lead Gen Bot
- Answer Bot
- Deal Insights
- Offline Mobile Support
Enterprise – $99/user/month, billed annually (or) $119/user/month, billed monthly
- All features in Pro
- Auto Profile Enrichment
- Deal Teams
- Holiday Routing
- Call Recording Opt-out
- Queue Callback (Virtual Hold)
- Forecasting insights
- Website Tracking
- Advanced Metrics
- Named Account Manager
III. Marketing Cloud Pricing
Free Plan
- Marketing CRM
- Lists
- Email Marketing Campaigns
- Pop-ups
- Live Chat
- External Form Tracking
- 24×5 Support
- Mobile App
Growth – $19/user/month, billed annually (or) $25/user/month, billed monthly
- Mobile App 500 Marketing Active Contacts
- Marketing Lists
- Basic Segmentation
- 20 Email templates
- Live Tracking
- Chat Assignment Rules
- Chat Widget
- Facebook Messenger Integration
- Website Tracking
- Role-based Access
- Custom Reports
- 24×5 Support
Pro – $59/user/month, billed annually (or) $69/user/month, billed monthly
- All features in Growth
- 100 Email templates
- Offline Events
- Reply Tracking
- Chat Auto-resolve Rules
- IntelliAssign
- Chat Campaigns
- WhatsApp Integration
- Freddy AI Insights – Smart Matches (Deduplication)
- Lead Gen Bot
Enterprise – $99/user/month, billed annually (or) $119/user/month, billed monthly
- All features in Pro
- Auto Profile Enrichment
- Up to 500 Email templates
- Transactional Emails
- Field-level Permissions
- Advanced Metrics
- Dedicated Account Manager
Integrations
Integrations
Freshworks CRM integrates with many popular business applications. It also offers API access so you can develop new integration for your organization.
- Freshdesk (iPaaS)
- Mailchimp (iPaaS)
- HubSpot (iPaaS)
- Google Calendar
- QuickBooks
- Xero
- Office 365 Calendar
- Google Contacts
- Outlook Contacts
- SMS
- Trello
- Asana
- Freshsuccess
- Slack
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Purdue University, Bridgestone, Honda
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An AI-powered CRM that breaks internal silos and enables sales and marketing professionals to gain the right customer insights at the right time across all touchpoints. Includes sales automation, marketing automation, chat, and telephony in one solution.
Company Email
sales@freshworks.com
Contact No.
Company's Address
2950 S. Delaware Street, Suite 201
San Mateo CA 94403
USA
Freshworks CRM Comparisons
Popular Freshworks CRM Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Visual Creation of Tests
- One Code Installation
- Seamless Google Analytics Integration
- Full Test Control
- Revenue and Conversion Tracking
- Automatic Bounce and Engagement Measurement
- Easy A/B Testing
- Multivariate Testing
- Behavioral and Segmented Targeting
- Cross-Domain Testing and Tracking
- Third party Goal Tracking
- Geo Targeting
- Split URL Testing
- Multiple Conversion Goals
- 99.99% Uptime
- JavaScript Event Pushing
- JS and CSS Control
- Flicker/Blink Free Testing
- Real-Time Reports
- Visitor Segmentation
- Image and Button Library
- Dynamic Traffic Allocation
- Unlimited Variations
- Unlimited Active Tests Per Project
- Opt-Out Script
- Code Check and Error Prevention
Pricing Info
Convert offers several payment plans to suit the needs of different users, and a free trial for each of them. Check the details:
Lite – starting at $499/month
- 5 active domains
- 400k visitors
- 5 experiences
Pro-Team – starting at $699
- 20 active domains
- 400k visitors
- 50 experiences
Enterprise pricing – starting at $7,999/month
- Unlimited active domains
- 20M visitors
- 300 experiences
Integrations
Convert integrates with the following business systems and applications:
- AnalyticCallTracking
- Avanser
- Bigcommerce
- Bitium
- CallRail
- CallFire
- CallTrackingMetrics
- Calltracks
- Clicktale
- Clicky
- Crazyegg
- Dialogtech
- Drupal
- Formstack
- Google Analytics
- Hotjar
- HubSpot
- Instapage
- Joomla
- Kissmetrics
- Lander
- LOGMyCalls
- Magento
- Mixpanel
- nopCommerce
- PrestaShop
- SDL
- Shopify
- Tumblr.
- Twilio
- Unbounce
- Volusion
- WordPress
- Zapier
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
SONY, UNICEF, Kmart, Possible
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Convert Experiments offers enterprise testing and personalization solution for enterprises, agencies, and experts.
Company Email
Contact No.
Company's Address
340 South Lemon Avenue #9512
Walnut, California 91789,
USA
Convert Comparisons
Popular Convert Alternatives
Almost as essential as functionalities and client support responsiveness are pricing options offered by Freshworks CRM and Convert. Although price should not be the only aspect it’s definitely a significant thing to think about. You should look for a flexible pricing plan that can be adjusted to your team size and effortlessly scaled up if your business expands. Be sure that you don’t opt for pricing plans that have advanced functionalities that you won’t find useful and always try to contact with the vendor directly as enterprises can often benefit from more affordable prices. You should also give a chance to a free trial or demo of each product to spend at least some time working with it. It’s a helpful experience that doesn’t require you to invest any money and gives you a practical overview of what it’s like to work with Freshworks CRM and Convert.
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