MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare Freshservice vs Zenkit

What is better Freshservice or Zenkit? When scouting for the best Project Management Software for your organization it is recommended that you assess the characteristics, costs, and other crucial details regarding the product and vendor.

Here, you are able to see the parallels and disparities between Freshservice (overall score at 9.4 and user satisfaction at 97%) and Zenkit (overall score at 8.9 and user satisfaction at 100%). You can also look at their specific modules, like tools, plans, rates, terms and conditions, etc. What is more, analyze the terms closely for information on hidden costs, including, installation, independent customer service, upgrade fees, storage fees, and other similar charges.

We realize that not all companies have enough time to examine dozens of various products, so we prepared a list of suggestions that you may find useful. Our top choices for the IT Service Management Software category are: Zendesk, Freshservice, LiveAgent.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $9

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Calendar
  • Team Inbox
  • Favorites
  • Activity Tracking
  • Collaboration
  • Notifications
  • Labels
  • Checklists
  • To-Do List
  • Global Search
  • Filter
  • Bulk Actions
  • References
  • Aggregations
  • Formulas
  • Rich Text Editing
  • Drag and Drop
  • Switch Views
  • Assign Tasks
  • Comments
  • @mentions
  • Custom Backgrounds
  • File Sharing
  • Templates
  • Zapier Integration
  • Offline Mode
  • iOS and Android Apps

Pricing Info

Zenkit offers the following SMB and enterprise pricing packages for users to choose from.  Give the details a look, and select the best plan for your business.

Personal – Free

  • Unlimited collections
  • 2 000 items per collection
  • 1 GB attachment space
  • 1-5 users

Plus – $9/user/month (Annual Billing)

  • Unlimited collections
  • 5 000 items per collection
  • 5 GB attachment space
  • 6-20 users
  • Customization (Custom backgrounds, icons etc.)
  • Early access to new features

Business – $29/user/month (Annual Billing)

  • Unlimited collections
  • 100 000 items per collection
  • 20 GB attachment space
  • Unlimited users
  • Customization (Custom backgrounds, icons etc.)
  • Priority support
  • Early access to new features

Enterprise – Custom Enterprise Pricing

  • Custom volume limits
  • Custom API limits
  • Unlimited members
  • Priority support
  • Dedicated success management
  • Advanced identification management
  • Optional On-premise installation
  • Additional payment options
  • Early access to new features

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Zenkit integrates with over 1,000 apps through Zapier.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A project management application that is simple, user-friendly, and clutter-free. It is designed to simplify the way project managers handle all aspects of their projects, from task management, scheduling, resource allocation, budgeting, and reporting to name some.

Company Email

hello@zenkit.com

Company's Address

Zenkit
Kaiserstraße 241, 76133 Karlsruhe
Germany

In case you are still having second thoughts about which service will work best for your company it may be a good idea to investigate each service’s social metrics. These metrics are quite often a sign of how popular a given service is and how extensive is its online presence. For instance Freshservice Twitter profile has currently 1113 followers. At the same time Zenkit Twitter is followed by 986 users.

Page last modified