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Compare Freshservice vs Zdoo

What is better Freshservice or Zdoo? It’s easy to our scoring system to help you get a general idea which CRM Software product is better for your company. For overall product quality, Freshservice received 9.4 points, while Zdoo earned 8.0 points. Meanwhile, for user satisfaction, Freshservice scored 97%, while Zdoo scored 100%.

Information regarding their features, tools, supported platforms, customer support, plus more are available below to help you get a more versatile comparison. Keep in mind to choose only the functions that you need to avoid wasting cash for features that are unnecessary.

Right now, the leading solutions in our IT Service Management Software category are: Freshservice, LiveAgent, Zendesk.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $19.90

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Product attributes customization
  • Sales automation
  • Aftersales service management
  • Inventory management
  • Administration and HR Management
  • Open OA system and CRM system
  • Open Billing system and Chat system
  • Multi-language system
  • Invoice management system
  • Custom internal business process
  • Sale force automation
  • Performance management
  • LDAP integration
  • Technical support

Pricing Info

Zdoo offers the following basic and enterprise pricing options for the Self-Hosting packages:

Up to 10 Users – $19.90 Flat Fee One-Time Payment

11 to 200 Users – $39.90/user One-Time Payment

Unlimited Users – $11,900 One-Time Payment

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Haier, Vanke, Skyworth, China Mobile

Integrations

Zdoo integrates with the following business systems and applications:

  • ZenTao
  • Xuanxuan

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An enterprise-grade open-source collaboration platform built specifically for small and medium-sized businesses. It comes with a plethora of features including CRM, office automation, project management, to-do lists/task management, cash management, team communication, and third-party integrations.

Company Email

Renee@easysoft.ltd

Contact No.

Company's Address

Nature Easy Soft Network Technology Co,LTD
Qingdao
China

Both Freshservice and Zdoo were evaluated by a group of independent B2B experts who carried out a full examination of all important aspects of each app. Their ultimate rating was calculated using our unique SmartScore system which gives a separate partial score to every element including: main features, client support, mobile support, security, client satisfaction as well as market presence. We are aware that useful features are not the only aspect crucial to a business so we make an effort to pay attention to all sides of a solution prior to calculating its final rating.

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