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Compare Freshservice vs YetiForce CRM

What is better Freshservice or YetiForce CRM? A sensible way to find the right CRM Software product for your company is to match the solutions against each other. Here you can compare Freshservice and YetiForce CRM and see their capabilities compared in detail to help you pick which one is the superior product.

Likewise, you can examine their overall ratings, for instance: overall score (Freshservice: 9.4 vs. YetiForce CRM: 8.0) and user satisfaction (Freshservice: 97% vs. YetiForce CRM: 100%). Examine their differences and similarities and discover which one outperforms the other. Moreover, anticipate the state of how your business will look like in the future; will your company outgrow the app in the next 3-5 years?

If you need to quickly decide on the best IT Service Management Software according to our experts we recommend you examine the following solutions: Zendesk, Samanage, Freshservice.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Custom Dashboard
  • Calendar Module
  • Leads
  • Accounts
  • Partners
  • Vendors
  • Competition
  • Contacts
  • Built-In Email
  • Opportunities
  • Sales enquiries
  • Sales requirements
  • Calculations
  • Quotes
  • Sales Orders
  • Recurring Sales Orders
  • Vendor Enquiries
  • Price Books

Pricing Info

YetiForce is free, there are no enterprise pricing plans.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

InnovaGTech, Querona, Vartico, PwC, Milano IT Consulting, Point Sp z o.o., Citibank, Promesa Plus Sp. z o.o., Ministry of Entrepreneurship and Technology, PromoNotes

Integrations

YetiForce integrates with the following business systems and applications:

  • OpenStreet Maps
  • Roundcube
  • PrestaShop
  • PBX
  • DAV
  • LDAP

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A leading open source CRM system when it comes to innovation. The software has a positive impact on all business activities - from marketing, through sales to support services. YetiForce is an essential tool for the effective operation of any business.

Company Email

info@yetiforce.com

Contact No.

Company's Address

YetiForce Sp. z o.o.
Al. Jerozolimskie 65/79,
00-697 Warsaw
Poland

In case you continue having doubts about which solution will work best in your case it may be a good idea to take a look at each service’s social metrics. Such metrics are quite often an indicator of how popular each app is and how wide is its online presence. For example, in case of Facebook Freshservice has 7557 likes on their official profile while YetiForce CRM profile is liked by 858 people.

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