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Compare Freshservice vs Yanado

What is better Freshservice or Yanado? Comparing products to find the best Project Management Software does not always have to be complicated. On our review platform, you can easily match Freshservice and Yanado and right away see their differences. We allow you to examine their uniqe benefits, supported devices, customer support, pricing, terms, and more.

You can also review their overall score (9.4 for Freshservice vs. 8.4 for Yanado) and overall customer satisfaction level (97% for Freshservice vs. 100% for Yanado). Devote time to assess your best choices and discover which one is right for your company. You should also assess the software company’s background; are they reliable and will they still be around a few years from now?

We realize that not all companies have the time to test dozens of different solutions, so we came up with a list of suggestions that you may find useful. Our top selections for the IT Service Management Software category are: Zendesk, LiveAgent, Freshservice.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.4

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $6

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Task Management
  • Project Management
  • Real Time Notifications
  • Add Emails as Tasks
  • Due Dates and Reminders
  • Work Visualization
  • Share Tasks
  • Subtasks
  • Tags
  • Deep integration with G Suits
  • Gmail Integration
  • Google Calendar Integration
  • Group by due date
  • Group by status
  • Group by users
  • Custom Fields
  • Custom Statuses
  • Customer Success Services
  • Customer Support

Pricing Info

Yanado offers four SMB and enterprise pricing packages, including a free one for startups and individual users. Give the details a look, and select your plan:

Free

  • Unlimited tasks
  • Unlimited TO-DO Lists
  • Startup features
  • 1 user

Startup – $7.5/user/month or $6/user/month (annual billing)

  • Unlimited tasks
  • Unlimited TO-DO Lists
  • Startup features
  • Up to 100 users

Premium – $18.75/user/month or $15/user/month (annual billing)

  • Unlimited tasks
  • Unlimited TO-DO Lists
  • Premium features
  • Up to 1000 users

Enterprise – Custom Enterprise Pricing

  • Unlimited everything
  • Custom integrations
  • Custom infrastructure
  • Unlimited users

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

TourVia.me, Swift Key, Front Range Films

Integrations

Yanado integrates with the following business systems and applications:

  • Slack
  • Github
  • Salesforce
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Contacts

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A project management app that works inside their everyday tools. With Yanado, everyone can manage their project without leaving their favorite work systems.

Company Email

contact@yanado.com

Contact No.

Company's Address

bul. Tsarigradsko shose 111B,
Incubator Building, floor 2
1000 Sofia
Bulgaria

It may not always be sufficient to simply compare Freshservice and Yanado against each other. Even though reliable tools, pricing and user reviews are all crucial and should be included when making a final choice, you should also take a look at the recognition and awards merited by each product. Frequently a less known service may turn out to be a great choice that was distinguished with industry awards such as our Experts’ Choice Award which reveals that in spite of lesser market popularity it’s a significant contender to the services that rule the market.

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