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Compare Freshservice vs WorkflowMax

What is better Freshservice or WorkflowMax? Different organizations want different types of Project Management Software. To understand well which one meets your needs, think of comparing various solutions feature by feature along with their terms and prices. Likewise, you can get a quick idea of their general effectiveness and customer feedback by checking our smart scoring system.

The results are: Freshservice (9.4) vs. WorkflowMax (7.3) for total quality and efficiency; Freshservice (97%) vs. WorkflowMax (94%) for user satisfaction rating. Examine their strong and weaker points and see which software is a better choice for your company. An effective, simple tip is to list the pros and cons of both services side by side and see which solution is better.

We are aware that not all people have enough time to examine dozens of various services, so we prepared a list of suggestions that you may find useful. Our top selections for the IT Service Management Software category are: Zendesk, Freshservice, LiveAgent.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.3

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Lead Manager (CRM)
  • Quoting/Estimating
  • Client Management
  • Job Tracking
  • Project Management
  • Job Costing
  • Time tracking
  • Document Management
  • Integration with Xero Accounting Software
  • Powerful Custom Reporting
  • Integration with over 25 other products
  • Integrations – Xero, Zendesk, Freshdesk, Box, Dropbox, etc.
  • 24/7 email support available
  • Free online webinars & video tutorials
  • Staff Scheduling

Pricing Info

WorkflowMax offers enterprise-grade solutions at simple-tiered pricing plans. You get all the features in your plan and only pay based on the number of users. A 14-day free trial is available so you can try out its features without any commitments, no setup fees, and no payment information collected. Once the trial is over, you may continue using the service by choosing from the following plans:

  • 1 user – $15/month
  • 2-5 users – $49/month
  • 6-10 users – $110/month
  • 11-20 users – $170/month
  • 21-50 users – $250/month
  • 50+ users – Custom pricing

All these plans include the following features:

  • Client manager
  • Custom fields
  • Document management
  • Invoicing
  • Job Costing
  • Job management
  • Mobile
  • Purchase orders
  • Quoting
  • Reporting
  • Timesheets
  • Xero integration

There are also optional upgrades as what your business needs:

  • Lead Manager (CRM) module – $15/month
  • WorkflowMax premium – $50/month

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Conquest Solutions, Cloud Bakers, Clear Point, Data Solutions Group

Integrations

  • Zendesk
  • Box
  • Moneyworks
  • MYOB
  • WFM Plan
  • Trav
  • Actual
  • Eon
  • Adobe Time Tracking
  • Freshdesk
  • iPayroll
  • Flexitime
  • Ace Pay
  • Dropbox
  • Google Drive

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

End-to-end workflow management software, WorkflowMax’s software contains everything you need to manage your business workflow — in one integrated platform.

Company Email

support@workflowmax.com

Contact No.

Company's Address

101 Green St.
5th Floor
San Francisco, CA 94111

Every time you choose a product that you believe will be an actual asset for your company you shouldn’t simply pay attention to what experts have to say about it. In many cases individual experience with the software will vary, depending on specific goals and requirements. That’s why in our reviews we also provide our User Satisfaction Rating for every app to give you an immediate overview of how real users of Freshservice and WorkflowMax evaluate their experience with the service. Our system is built around detailed analysis of product appearances on other websites, social media as well as blogs, so you are going to receive a complete and reliable overview of what other customers think about every app. In this example Freshservice got a total satisfaction rating at 97% while for WorkflowMax 94% of people claim they had an enjoyable experience with it.

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