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Compare Freshservice vs WiseTeam

What is better Freshservice or WiseTeam? If you want to have a easy way to find out which Project Management Software product is better, our proprietary algorythm gives Freshservice a score of 9.4 and WiseTeam a score of 8.0 for general quality and performance.

Moreover, Freshservice is rated at 97%, while WiseTeam is rated 100% for their user satisfaction level. You can also examine their product details, such as modules, tools, options, plans, costs, and many more. Check if the application lets you to customize at least part of its processes to ensure the software complements your own business procedures.

Those of you who don't have much time or would like to get a IT Service Management Software advice from our team may want to take a look at these top choices for this year: Freshservice, Zendesk, LiveAgent.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from €19

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Project Management
  • Project Portfolio Management
  • Task Management
  • Work Time Tracking
  • Responsive User Interface
  • Project Analysis
  • Processes
  • Sales and Pipeline Management
  • Finance Management
  • Service and Quality Management

Pricing Info

WiseTeam offers the following SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business.

Minimum – €25/month or €750/user (License)

  • From 5 Users

Standard – €23/month or €690/user (License)

  • From 11 Users

Optimal – €21/month or €580/user (License)

  • From 21 Users

Maximum – €19/month or €440/user (License)

  • From 51 users

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

SRP Projektas, Altas, Flexpro, Inveta

Integrations

WiseTeam integrates with the following business systems and applications:

  • Google Calendar
  • Microsoft Outlook

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A centralized project management platform designed to help project teams work together within a single environment, enabling them to share tasks, discuss ideas, manage and allocate resources, and collaborate more efficiently among other, resulting in faster delivery of projects with results that meet or even exceed client expectations.

Company Email

info@wiseteam.eu

Contact No.

Company's Address

WiseTeam
Mokslininkų St. 2A, LT-08412 Vilnius
Lithuania

Both Freshservice and WiseTeam were reviewed by a panel of reliable SaaS experts who carried out a full study of all key aspects of every service. Their final rating was prepared by means of unique SmartScore system that gives an individual partial score to each factor such as: main functionalities, customer support, mobile support, security, client satisfaction as well as reviews in other media. We realize useful features are not the only thing essential to a business so we do our best to pay attention to all sides of a software prior to calculating its final score.

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