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Compare Freshservice vs Vorex PSA

What is better Freshservice or Vorex PSA? If you’re experiencing a tough time selecting the best Project Management Software product for your needs, it’s a good idea to compare the available software and find out which solution offers more benefits. For example, here you can review Freshservice (overall score: 9.4; user rating: 97%) vs.

Vorex PSA (overall score: 8.0; user rating: 100%) for their overall performance. You can also see which one provides more features that you need or which has more suitable pricing plans for your current budget. Using a clear table to evaluate their features will significantly improve the possibility of getting the appropriate product for your company. Look closely at other factors of the software for example intuitiveness, adaptability, scalability, and pricing terms.

Our experts made sure to review all popular IT Service Management Software products that you can find on the market, but among all the ones we reviewed these three caught our special attention: Zendesk, Freshservice, Samanage.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Project Management
  • Time Expense & Tracking
  • Billing, Invoicing & Budgeting
  • Resource Allocation
  • Customer Relationship Management (CRM)
  • Customizable Workflows
  • 24 / 7 / 365 Support
  • Quickbooks® Integration
  • Help Desk & Ticketing
  • Asset Management

Pricing Info

Basic – Pricing information available upon request

  • Project Management
  • Time Expense & Tracking
  • Budgeting
  • Resource Allocation
  • Client Management
  • Customizable Workflows
  • 24 / 7 / 365 Support

Professional – Pricing information upon request

  • All Basic features
  • Billing, Invoicing & Budgeting
  • Customer Relationship Management (CRM)
  • Quickbooks® Integration

Platinum – Pricing information upon request

  • All Professional features
  • Help Desk & Ticketing
  • Asset Management

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Total Stream Systems

Integrations

Vorex PSA integrates with the following business systems and applications:

  • Continuum
  • Kaseya
  • Naverisk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Vorex PSA is a cloud-based business management tool that helps you focus on strategy to grow your business instead of tactical operational execution that complicates your day.

Company Email

support@vorex.com

Contact No.

Company's Address

14001 Dallas Parkway, Suite 1220
Dallas, TX 75240

You should keep in mind that even though both Freshservice and Vorex PSA may offer an excellent range of features every service may be aimed at a different business size. If you are analyzing various solutions you should focus on a company type they are catering to. Specific features could scale up with no problem for large enterprises but if you have a small or medium company it’s often better to refrain paying for advanced features that you might never have a chance to use.

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