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Compare Freshservice vs VivifyScrum

What is better Freshservice or VivifyScrum? Finding the most effective Project Management Software product is all about assessing various solutions and identifying the top software for your specific needs. Our exclusive algorythm provides you with a quick look at the general rating of Freshservice and VivifyScrum. For general quality and performance, Freshservice scored 9.4, while VivifyScrum scored 8.6. On the other hand, for user satisfaction, Freshservice earned 97%, while VivifyScrum earned N/A%.

Below it's also possible to verify their functionalities, terms, plans, etc. to determine what software will be more suitable for your company. An important feature to check is if the application allows you to toggle on/off permissions on different types of users to secure any confidential corporate data.

We did our best to prepare reviews of all popular IT Service Management Software services that you can find on the market, but among all the ones we reviewed these three deserved our special attention: LiveAgent, Freshservice, Zendesk.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.6

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Single page tool
  • Real-time visibility into the process
  • Cloud-based
  • No need for installation
  • No system requirements
  • Drag-and-drop environment
  • Choose between Scrum and Kanban Board
  • Import Board and Team Members configuration
  • Team Management
  • Privilege Configuration
  • Backlog Management
  • Item Management
  • File Management
  • Work Log
  • Activity Management
  • Reporting
  • Rich Text Editing
  • Notification

Pricing Info

VivifyScrum offers three types of plan – Free, Premium and Enterprise. Give the details a look, and select the best plan for your business:
Free (forever)

  • Unlimited number of users, items, and boards
  • Time tracking
  • Mobile apps
  • 20MB storage per board
  • One active sprint
  • One integration
  • No advanced features


Premium plan

  • Unlimited number of boards, users, items, integrations
  • Unlimited file storage
  • Invoicing
  • Team Management
  • Project Management
  • Due dates and events
  • Advanced stats
  • Exports
  • API access
  • Many other features

Price: starts at $10 per month for teams up to 10 users

Price is calculated per user per month.

14-day free trial included.

Discounted annual prices.

Calculate the price for your team: Calculator

 

Enterprise

  • Enterprise plan offers everything in the Premium plan, and allows you complete customization of additional features, support and much more.
  • Self-hosted solution
  • Custom features
  • Dedicated account manager
  • Maintenance and updates
  • Sign-on and security integrations

Price upon request

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

VivifyScrum integrates with the following business systems and applications:

  • GitLab
  • GitHub
  • BitBucket
  • Slack
  • Travis CI
  • Semaphore
  • Pivotal Tracker
  • Trello

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

VivifyScrum is a cloud-based SaaS solution makes managing your agile team more efficient. VivifyScrum offers a single page tool with real time visibility and boards for both scrum and Kanban.

Company Email

feedback@vivifyscrum.com

Contact No.

Company's Address

Stanoja Glavaša 47
Novi Sad 21000
Serbia

If you are still having doubts about which service will work best in your case it may be a sensible idea to take a look at each service’s social metrics. These metrics are quite often an indicator of how popular every software is and how big is its online presence.For example, if you look at Freshservice LinkedIn account you’ll find out that they are followed by 18549 users. In case of VivifyScrum the number of followers on their LinkedIn page is 35.

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