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Compare Freshservice vs VIENNA Advantage

What is better Freshservice or VIENNA Advantage? Today’s enterprises need the top CRM Software product to remain competitive. On this page we help you with buying the best tool, by allowing you to examine Freshservice and VIENNA Advantage down to the very details of their individual functions.

You can even examine our overall scoring values, which rate the software all round quality and performance. Freshservice got a 9.4 score, while VIENNA Advantage has a score of 8.3. Likewise, you can compare their general user satisfaction rating: 97% (Freshservice) against 96% (VIENNA Advantage). Bear in mind to opt for the solution that best addresses your top priorities, not the application with a lot of features.

We did our best to prepare reviews of all popular IT Service Management Software products offered out there, but among all the ones we reviewed these three deserved our special attention: Freshservice, Samanage, Zendesk.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.3

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Mobility
  • Cloud Computing
  • Approval Alerts Notices
  • Workflow Management
  • BI and Reporting
  • Email SMS Integration
  • Calendar & Time Management
  • Task Management
  • Excel Import & Export
  • Chat Attachment
  • Multi-Tenancy
  • Multiple Languages

Pricing Info

Contact VIENNA Advantage for enterprise pricing information and other product details. You can also submit a request for a free trial to see if the software is a perfect fit for your business.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Electronix, Indigo FINCAP, Cloud Soft

Integrations

VIENNA Advantage integrates with the following business systems and applications:

  • Google Apps for Work
  • Magento
  • Joomla
  • Pentaho
  • MaiChimp
  • SAP
  • Yellowfin BI

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A complete product invention covering all functional obligations of a modern enterprise, featuring integrated Enterprise Resource Planning (ERP Solution).

Company Email

info@viennaadvantage.com

Contact No.

Company's Address

2372 Morse Avenue, Suite #418
Irvine, CA 92614
USA

It may not always be enough to just compare Freshservice and VIENNA Advantage with each other. Even though reliable functionalities, pricing plans and customer experience are all crucial and should be taken into account when making a final decision, you should also take a look at the recognition and awards claimed by every app. Frequently a less known app may turn out to be a great choice that was distinguished with B2B awards such as our Supreme Software Award which reveals that in spite of smaller market presence it’s a worthy rival to the services that rule the market.

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