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Compare Freshservice vs TurnTo

What is better Freshservice or TurnTo? There are lots of CRM Software products out there today. The ideal way to find out which product fits your needs best is to examine them side by side. As an example, here you can assess Freshservice and TurnTo for their overall score (9.4 vs. 7.5, respectively) or their user satisfaction rating (97% vs. N/A%, respectively).

It’s also possible to review their functions and pricing stipulations and other valuable data below. When matching products make sure to check their similar functions and mark their distinctive elements to obtain a clearer picture of both deals. Likewise, bear in mind to assess non-core features including security, backup, usability, and helpdesk support.

At the moment, the top solutions in our IT Service Management Software category are: Zendesk, LiveAgent, Freshservice.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.5

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ratings & Reviews
  • Fast & Accurate Moderation
  • Powerful Analytics
  • Full Visual Customizability
  • Integrated Customer Profiles
  • Scalability
  • Mobile-First Design
  • Social Answers
  • Q&A Base
  • Knowledge Base Integration
  • SEO Benefits
  • Visual Reviews
  • Galleries
  • Fully-Featured Visual CMS
  • Automated SKU Matching
  • Automatically Acquired User Rights
  • Easy Integrations
  • Open API

Pricing Info

TurnTo is priced on quote basis, meaning that the company will tailor a specific enterprise pricing offer for your business, depending on your needs and expectations. Contact them to request your quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Raymour & Flanigan, Sur La Table, Tiger Fitness Inc, XO Group Inc

Integrations

TurnTo Network is an open API system which you can integrate with every business systems and applications you may be using. Some of the most prominent integrations include:

  • Tealium
  • Demandware
  • Mozu Marketplace
  • Magento
  • Google Apps

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Innovative customer content suite with many useful modules for online retailers which updates the process of collecting reviews and ratings in a variety of ways.

Company Email

Contact No.

Company's Address

150 W 30th Street, Suite 1200
New York, NY 10001
USA

The solutions analyzed on this page are only a sliver of our full CRM Software category and you should keep in mind that there could be more desirable alternatives available. If you would like to make sure you make the best possible choice for your team we strongly encourage you to try out more services first. You may also want to check out our top 10 CRM Software list to learn which apps are currently the highest-ranking ones and leaders in the market.

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