Compare Track-It! vs. Freshservice

You have such a wide range of Customer Support Software options in today’s state of that industry that choosing the right product can be frustrating. On our comparison page, you can easily examine the tool, pricing conditions, available plans, and more details of Freshservice and Track-It!. You can check their score (9.0 for Freshservice vs. 8.1 for Track-It!) and user satisfaction level (97% for Freshservice vs. 100% for Track-It!). The scores and ratings provide you with a solid idea how both of these software products perform. Additionally, check if the solution can integrate with the company’s current business apps to guarantee greater productivity. Currently, the best solutions in our IT Service Management Software category are: SysAid, Samanage, Freshservice.





Track-It! screenshot Freshservice screenshot
Pricing Page


Our Score

8.1 ?

Our Score

9.4 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

97% ?





Pricing Type

Pricing Type

One-time payment Free | Annual Subscription
Full Review

Full Review

General Description

General Description

Track-It! combines the features of a help desk solution and an asset management platform into one dynamic package.
Freshservice is the winner of our Best Customer Service Software Award for 2016. It allows IT admins to effectively track and manage the assets owned by their organizations.
Quick Links
Email Address

Email Address
Support Types

Support Types

Ticket Training
Phone Live Support
Ticket Training
Available Features

Available Features


  • IT Help Desk / Facilities Management / HR Management
  • Asset Management
  • Change Management
  • Self-Service Portal
  • Software License Management
  • Mobile Help Desk
  • Knowledge Management
  • Scheduled & E-mailed Reports
  • Dashboards and Analytics
  • Purchasing
  • Training
  • Library

Freshservice FEATURES

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics
Prominent Clients

Prominent Clients

Zane State College American National Bank, Battery Giant, Rubik
Available Integrations

Available Integrations

  • LDAP/Active Directory integration
  • Track-It Barcode
  • Remote Track-It!

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky
Contact Phone

Contact Phone

(800) 218-3373 +1-866-832 3090
Pricing Page

Pricing Page

Learn more about Track-It! pricing Learn more about Freshservice pricing
Cost Details

Cost Details

Track-It! is a solid option for companies seeking a home grown solution or a freeware platform. Affordable, reliable and consistent, users can get Track-It for a single payment with rates starting at $995. A 30-day free trial is also available.

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog
OS Supported

OS Supported

Windows Mobile
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Vendor's Address

Vendor's Address

2101 CityWest Boulevard
Houston, TX 77042
311 California St.
San Francisco, CA, 94104
Languages Supported

Languages Supported

USA, Canada USA, UK, Canada, International, China, Germany, India, Japan
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Popular Alternatives

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In case you continue having second thoughts about which software will perform best in your case it might be a good idea to examine each service’s social metrics. These metrics are quite often an indicator of how popular a given software is and how wide is its online presence. For instance, in case of Facebook Freshservice has 620 likes on their official profile while Track-It! profile is liked by 52000 users.