Compare Track-It! vs. Freshservice

Comparing Freshservice and Track-It!, it is possible to see which Customer Support Software product is the more suitable choice. This ensures that your company will be able to choose most productive and useful software. You can check the specifics, such as available tools, pricing, plans offered by each vendor, offer conditions, and more We also let you evaluate their all round scores to know which one seems to be more suitable. Freshservice has 9.4 points for overall quality and 97% rating for user satisfaction; while Track-It! has 8.1 points for overall quality and 100% for user satisfaction. Similarly, you can also assess which vendor is more credible by sending an email inquiry to both vendors and see which one replies without delays. In the event you want to quickly identify the top IT Service Management Software according to our review team we suggest you take a look at the following solutions: LiveAgent, Zendesk, Freshservice.





Track-It! screenshot Freshservice screenshot
Pricing Details

Total Score

Our Score

8.1 ?

Our Score

9.4 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

97% ?





Price Scheme

Price Scheme

One-time payment Free | Annual Subscription
Full Review

Full Review

Product Info

Product Info

Track-It! combines the features of a help desk solution and an asset management platform into one dynamic package.
Freshservice is the winner of our Best Customer Service Software Award for 2016. It allows IT admins to effectively track and manage the assets owned by their organizations.
Quick Links
Contact Address

Contact Address

2101 CityWest Boulevard
Houston, TX 77042
311 California St.
San Francisco, CA, 94104
Available Integrations

Available Integrations

  • LDAP/Active Directory integration
  • Track-It Barcode
  • Remote Track-It!

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky
Languages Supported

Languages Supported

English English
Support Types

Support Types

Ticket Training
Phone Live Support
Ticket Training
Company Email

Company Email
Phone No.

Phone No.

(800) 218-3373 +1-866-832 3090
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Pricing Details

Pricing Details

Learn more about Track-It! pricing Learn more about Freshservice pricing
Available Plans

Available Plans

Track-It! is a solid option for companies seeking a home grown solution or a freeware platform. Affordable, reliable and consistent, users can get Track-It for a single payment with rates starting at $995. A 30-day free trial is also available.

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog
Prominent Clients

Prominent Clients

Zane State College American National Bank, Battery Giant, Rubik



  • IT Help Desk / Facilities Management / HR Management
  • Asset Management
  • Change Management
  • Self-Service Portal
  • Software License Management
  • Mobile Help Desk
  • Knowledge Management
  • Scheduled & E-mailed Reports
  • Dashboards and Analytics
  • Purchasing
  • Training
  • Library

Freshservice FEATURES

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics
Devices Supported

Devices Supported

Windows Mobile
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Both Freshservice and Track-It! were evaluated by a panel of independent SaaS experts who carried out a full study of all core aspects of each product. Their total rating was calculated by means of unique SmartScore model which provides an individual partial score to every factor including: main functionalities, customer support, mobile support, security, client satisfaction as well as media presence. We realize useful features are not the only aspect essential to a company so we do our best to pay attention to all sides of a product before giving it a final score.