Compare Track-It! vs. FreshserviceComparing Freshservice and Track-It!, it is possible to see which Customer Support Software product is the more suitable choice. This ensures that your company will be able to choose most productive and useful software. You can check the specifics, such as available tools, pricing, plans offered by each vendor, offer conditions, and more We also let you evaluate their all round scores to know which one seems to be more suitable. Freshservice has 9.4 points for overall quality and 97% rating for user satisfaction; while Track-It! has 8.1 points for overall quality and 100% for user satisfaction. Similarly, you can also assess which vendor is more credible by sending an email inquiry to both vendors and see which one replies without delays. At this time, the leading products in our IT Service Management Software category are: Freshservice, Samanage, Zendesk.
|One-time payment||Free | Annual Subscription|
Track-It! combines the features of a help desk solution and an asset management platform into one dynamic package.
Freshservice is the winner of our Best Customer Service Software Award for 2016. It allows IT admins to effectively track and manage the assets owned by their organizations.
| 2101 CityWest Boulevard|
Houston, TX 77042
| 311 California St.|
San Francisco, CA, 94104
Third party Integrations
|(800) 218-3373||+1-866-832 3090|
|Types of Customers|
Types of Customers
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business | Freelancers|
|Learn more about Track-It! pricing||Learn more about Freshservice pricing|
Track-It! is a solid option for companies seeking a home grown solution or a freeware platform. Affordable, reliable and consistent, users can get Track-It for a single payment with rates starting at $995. A 30-day free trial is also available.
Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.
The pricing plans available for the software are:
Sprout (Free up to 3 agents and 100 free assets):
Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):
Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):
Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):
|Zane State College||American National Bank, Battery Giant, Rubik|
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Both Freshservice and Track-It! were evaluated by a panel of independent SaaS experts who carried out a full study of all core aspects of each product. Their total rating was calculated by means of unique SmartScore model which provides an individual partial score to every factor including: main functionalities, customer support, mobile support, security, client satisfaction as well as media presence. We realize useful features are not the only aspect essential to a company so we do our best to pay attention to all sides of a product before giving it a final score.