Compare Track-It! vs. FreshserviceYou have such a wide range of Customer Support Software options in today’s state of that industry that choosing the right product can be frustrating. On our comparison page, you can easily examine the tool, pricing conditions, available plans, and more details of Freshservice and Track-It!. You can check their score (9.0 for Freshservice vs. 8.1 for Track-It!) and user satisfaction level (97% for Freshservice vs. 100% for Track-It!). The scores and ratings provide you with a solid idea how both of these software products perform. Additionally, check if the solution can integrate with the company’s current business apps to guarantee greater productivity. Currently, the best solutions in our IT Service Management Software category are: SysAid, Samanage, Freshservice.
|One-time payment||Free | Annual Subscription|
Track-It! combines the features of a help desk solution and an asset management platform into one dynamic package.
Freshservice is the winner of our Best Customer Service Software Award for 2016. It allows IT admins to effectively track and manage the assets owned by their organizations.
|Zane State College||American National Bank, Battery Giant, Rubik|
Third party Integrations
|(800) 218-3373||+1-866-832 3090|
|Learn more about Track-It! pricing||Learn more about Freshservice pricing|
Track-It! is a solid option for companies seeking a home grown solution or a freeware platform. Affordable, reliable and consistent, users can get Track-It for a single payment with rates starting at $995. A 30-day free trial is also available.
Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.
The pricing plans available for the software are:
Sprout (Free up to 3 agents and 100 free assets):
Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):
Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):
Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business | Freelancers|
| 2101 CityWest Boulevard|
Houston, TX 77042
| 311 California St.|
San Francisco, CA, 94104
|USA, Canada||USA, UK, Canada, International, China, Germany, India, Japan|
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In case you continue having second thoughts about which software will perform best in your case it might be a good idea to examine each service’s social metrics. These metrics are quite often an indicator of how popular a given software is and how wide is its online presence. For instance, in case of Facebook Freshservice has 620 likes on their official profile while Track-It! profile is liked by 52000 users.